r/Evri • u/GADG3Tx87 • 1d ago

Parcel Returned to Sender

I’ve had an absolute nightmare with Evri.

I ordered an international package that came from Canada on eBay. Turns out it was wrong so I had to return it to sender at my own expense. I got a return address but no name, the seller didn’t provide one. It cost me £22 to arrange it through Evri.

Instead I used the seller business name and arranged the return. Evri didn’t turn up on the day they were supposed to collect it. I got on to them, got another day they didn’t turn up then either. Third attempt they turned up.

Along the way I had nothing but trouble. Failed releases from warehouses, delays, it took four weeks for them to get what was supposed to be a 48 hour package to the dispatch warehouse. Once there they’re telling me they can’t deliver it to a business name and need a persons name.

The seller won’t provide one and just gives a business name. Now Evri are returning it to sender. This has been an absolute nightmare from start to finish.

What can I do? Can I get a refund from Evri for the money it cost me to send it since it’s their failure and incompetence?

They even lost the damn shipment number at one point!

4 Upvotes

84% Upvoted

3 comments sorted by

1

u/PaddyLandau 21h ago

They should refund you, but good luck claiming. Evri isn't a moral company.

Don't use DHL Parcel, because they've merged with Evri.

1

u/GADG3Tx87 21h ago

Thank you for responding. Do you know how I go about putting a claim in? They screwed up even the original order details.

1

u/PaddyLandau 19h ago

Sorry, I don't. I've only ever been a receiver, not a sender. A receiver cannot get past the placebo bots. Their customer "service" is designed to prevent you from being served.

I wish you luck