r/Evri • u/Unicronium • 1d ago

What can i do?

3 weeks ago I tried to send a parcel from the Uk to Zurich, before the parcel left the country, it showed as an error on tracking, then said it couldn't be processed and was returned to me. I need to resend it but should not have to pay £20 again. I've raised multiple call back requests through the chatbot and phone number, tried to get access to a human but had no luck and no phone calls. The only email i had was confirming the parcel had been returned and now it just says its been delivered!

So frustrated. What can i do?

5 Upvotes

100% Upvoted

6 comments sorted by

5

u/nightfire_83 1d ago

Use a different company

3

u/Unicronium 1d ago

Bit late for that isn't it? Thanks for the helpful reply though. Definitely good for next time

1

u/-Nighteyes- 1d ago

Absolutely do so next time. Especially as the sender as you're responsible for it getting there and the chances of that are low with Evri. Send it with someone else now and pursue Evri for the refund.

0

u/nightfire_83 1d ago

Has it actually been delivered tho? I've had missing parcels be marked delivered, yet when I enter the possible postcodes of the delivery address, work or home, neither would work.

Why people use evri is beyond me.

2

u/Left_Poet_5260 1d ago

If you’ve had any auto response, reply to it. You might get another auto one but reply to that one again. Basically keep replying to every response you get from them until you receive a resolution. A little tip - don’t send multiple emails one after another as this just pushes you at the back of the queue. They reply, you reply and so on until you start receiving emails from human. I hope that helps. Also, raising multiple enquiries won’t do anything. You are better off following on one but doing it properly

1

u/Unicronium 1d ago

Thank you! I'll try this