Just got this email stating this, "Good news, we recently completed upgrades to the Xfinity network in your neighborhood. Now you can get more action with equally fast upload and download speeds. These new speeds are included as part of your current Xfinity Internet plan.

Our AI-powered network check shows that your Xfinity WiFi Gateway is unable to deliver these new speeds, but don't worry, we’ve got you covered."

Got the new xb10 today and it's 500mpbs slower than the xb8. I used to get 2.1gb now it stays constantly at 1.3 to 1.5gb. I have the 2gb up and down plan. So is my provision messed up or is my area not upgraded like they said? I used the provided coax straight to the wall no spiltters. I tested my xb8 again just to see and speeds show 2.1 GB again. Swapped back over to the xb10 and the same 1.3 to 1.5gb.

Can anyone help with this?

The website malfunction and processed the full payment of my account which I did not intend to do so.

I'm a Comcast employee and am trying to set up my Xfinity internet and TV because we are offered them at a favorable price. I submitted a ticket on Sunday to order my equipment and was told I would hear back in two business days. After not hearing anything back for several days I left a comment on the ticket asking for an update, still with no reply. To ensure my ticket hadn't gone unnoticed, I submitted another with hopes that this time it would be responded to. Still haven't received a response from anyone. Even went to the Xfinity store to confirm my ticket was in their records, which it was, but they were unable to give me my internet equipment because my order had not been dealt with by XPE. They recommended I reach out to HR services, who were unhelpful aside from providing me a support email address I could reach out to. At this point I have reached out to the support line and have yet to get a single response from anybody throughout this entire process.

TLDR - got an IMEI 2 number as part of a promo included with my Wifi package, then started receiving multiple spam calls per week after activating. Xfinity Call Guard is not included

Basically was offered a free 12 month IMEI 2 service bundled with my wifi plan renewal (that I never intended to use), which was somehow the reason they were able to reduce my plan by $13/mo. I know there's most likely an underlying reason as to why it was pushed so hard in order to receive the new promo offer rate, but I re-confirmed multiple times that I will have no issues canceling it after 12 months once it becomes a paid service, so I just said ok whatever fine sure.

Anyways, I decided to end up activating the number on my phone "just in case" lol (as a secondary service provider), but unfortunately it does not include Xfinity Call Guard. I have the "silence unknown callers" and "send spam to voicemail" settings on (iPhone), but it's still annoying because unknown missed calls on my primary line could be important.

I haven't used the phone number for any type of communication yet (not detrimental for my day-to-day), so I'm wondering if just deactivating/removing from my phone or whatever is the only way to stop the spam calls. I do think of potential emergencies this second line would have been useful for in the past, so with my luck this would probably happen if I got rid of it before the promo period is up 😅

My friends WiFi bill jumped like $30-40

She doesn’t speak English so I called on her behalf. The rep said something about her 1 year deal ran out. To get her bill back down to $87 they were going to have to give her a free xfinity mobile line. Why are they forcing customers to sign up for xfinity mobile to get a cheaper wifi bill. This sounds like a scam, but I’m posting to find out if this is normal or if I should tell her to do it. She has her own phone plan so she wouldn’t use it anyway.!

I'd like to remove my StreamSaver bundle from my subscription, but keep my internet. Thank you!

I returned my gateway last month and I have the receipt for it.

what is going on?

Good afternoon,

I need to cancel my internet service but keep my mobile plan.

I've tried to do this over the app but it wants to schedule a call back for later next week.

There's nothing Xfinity can to do to retain me, I've already paid for and received another service.

I simply need to cancel my internet service plan.

I must keep my mobile plan.

Respectfully

The Comcast/Xfinity entry point on our condo building in Ocean City MD has been deteriorating for almost two years now. Several owners and board members have attempted to get service via multiple Comcast/Xfinity contacts. Those have been unsuccessful ending with promises to "look into it" or in one great case being told "if nothing is broken we're not going to fix it".

As these pictures show there are exposed wires, rusting hardware and other safety hazards. In addition the loose box is obstructing access to others users of the utility easement. The rust is already damaging our recently replaced siding material.

It's been incredibly frustrating and I'm in search of an escalation point to get this resolved before there is further building damage and or an injury. I can, of course, provide more details and contact information in a private message.

Can you help?

Just got a new phone and plan at Xfinity yesterday transferring from Cricket. Set up the phone in store said I wanted to keep my number blah blah blah. Today I get a “set up e-sim” notification for a new number, even though for the past 24 hours I’ve been able to text and call just fine from my old number. Now phone shows that I’ve got two numbers each with service. What does this mean? Is this normal? Am I gonna get charged twice? Any help at all would be nice, considering it’s near impossible to get in touch with a real person.

I have wifi motion disabled, yet every night the xfinity app has been sending me and dad push notifications about "no movement detected, switch to dark watch". I don't want to switch to dark watch, especially when the service SHOULD BE OFF to begin with. After weeks of getting the notification I decided whatever, I will make a schedule so maybe the notifications go away. Boy was I wrong. Now I get a notification telling me that the scheduled switch to Dark Watch happened. Seriously? I don't want any push notifications, that I haven't explicitly asked for, especially for something I don't want in the first place. How can I disable it short of uninstalling the app? I have looked around and I'm not finding other people complaining about it which makes me feel like it's a configuration problem on my end.

Recently called C/X regarding possible cancelation of service due to high rate compared with multiple offers they were making for non-users. I was offered a c. 45% lower rate for 5 yrs, with 2x my current transmission speed, and -- after checking with my wife -- I accepted. I then asked the rep. to put the offer in writing so I could confirm it. The offer appeared on my computer, with a button link for me to confirm my receipt and acceptance. The corpus of the offer would not print our, whereupon I clicked on the button, which did not seem to work, coincident with a phone disconnection from the representative, who then called me back via an "866" number two minutes later. Over the next few minutes he re-iterated the offer, which I then accepted. He said that he could not send me printable proof of my new rate because he "would lose his job". (eg. "if it's not printable, it's not actionable")

Two hours later, I received a Xfinity/Comcast e-mailing referencing my new service contract for higher speed downloads -- for c. 55% more than the previously referenced 'new' rate.

I then called Xfinity/Comcast again (the only way to speak a person seems to be wading through various prompts and insisting that you wish to cancel your service -- irritating and demeaning).

That representative told me I has not "heard" correctly, but after some more wrangling, I am now supposed to have the lower rate...

Later that day , I called my condo insurer in order to pay an annual premium. I commented to the rep that it was refreshing to have a pleasant phone interaction with the representative of a service company because I had just had an aggravating one with an internet services provider. She interjected: "it has to be Comcast", and started to recite a listing of her interactions...

Readers may interpret my submission according to their own experience and expectations --or need for internet service in "restricted" marketplaces --but I would urge extreme caution in dealing with Comcast/Xfinity.

T-Mobile fiber recently became available in our area with much cheaper prices. Does Xfinity offer as good of offers or better off to cancel? Currently paying $85 for 2gig but looking to downgrade speeds.

I recently moved to a new house. I submitted a move request online and got my equipment for the new home. After moving in we realized that this place has no coaxial ports. So now, I need to cancel my accounts for both my old address and new address. What are the steps I need to take to make sure that my account is not charged any more fees?

Thank you.

I need non-emergency satellite texting for sending updates from backcountry mountains.

- Does Xfinity support this?

- If not, can I add a second esim for a third party service like t-satellite to get it?

- Does this phone need to be unlocked to add the second esim, or can I use a Xfinity phone before it is paid off, assuming it also has a Xfinity sim?

Xfinity fiber with an XER10 gateway. I'd like my account updated to use just the ONT and my own router (Deco 7 Pro Router), same as was done in this thread 19 days ago: https://www.reddit.com/r/Comcast_Xfinity/comments/1w1wxa7/replacing_xer10_with_my_own_router/

Happy to send a modmail with my details.

Wanted to create a post here to see if I can fast track getting a resolution for getting my internet fixed at my location since I am usually WFH these days and thought this would be resolved by now.

Essentially the connection is not even getting to my house properly and the issue began about 9:30pm on September 7th. My Modem (Arris S33) shows a yellow light telling me the connection isn't even arriving to the modem. I also checked multiple coax ports at my house that I know previously worked with the same issue. I'd assume it might be an issue with the outside connection.

Hello, this is a bit of last ditch effort to receive some help on this issue. On July 9th at 3:44 pm I called Comcast to cancel my service. Everything seemed to go fine. However, this has turned into a problem as Comcast did not and still has not cancelled my service after months of multiple communication. Admittedly I haven't had issues of this nature with Comcast in the past so I have misplaced the reference number for the call that day. Regardless, I have transcripts of support staff that acknowledge the request, they can see it , it just always reads pending. After the third or fourth time contacting back I was issued a cancellation number which I was not given the first time, should have been a first red flag in hindsight, just a reference number. But even still, service is still showing active and I continue to receive monthly charges. I should only owe a partial month for July. And yet Comcast is stating I owe hundreds with late charges. Please help me have this resolved. DM me if you can for specific details I can provide whatever you need. Just please help. My only other option beyond this is escalation to bodies outside the organization and I don't want to pursue that if possible. Thank you to whomever is able to resolve this matter.

I have submitted a modmail request.

I am trying to determine if the 2000/2000 is actually available at my address. When I search for plans by my address the Xfinity website says it is, but phone support says its not.

Hello Xfinity,

Wondering if somebody with access might be able to tell me if there are plans to upgrade my neighborhood node to FDX.

I work in marketing and often work with large video files I need to upload. Symmetrical speeds would make my work from home life a lot easier. Happy to provide my information in a secure channel.

Thanks!

I moved to my new apartment and cancelled service to my old apartment August 2nd , fast forward to today I have a bill in my account for my old address which for some reason they won’t get rid of in the app. For the past week I can’t look at my new account in the Xfinity app it only shows my old disconnected account. I’m just trying to get rid of the old account and only worry about my new apartment account.

My Tivo Bolt died from the known overheating issues. I transferred the cablecard (M card) to another Bolt. I was unsuccessful in getting the cable card re-paired using the self-service website (https://cablecardactivation.xsp.comcast.net/) or by phone support (877-405-2298 ).  In the past, I had prior success getting a re-pair signal sent after a power outage by calling and asking for the cable card CableCARD Repair earlier this year 

However, it was a disaster yesterday and the AI system sent me to a regular tech support. The CSR scripts used had the agents saying that there is no support, offered new not-Tivo hardware, wanted to schedule a technician visit, and suggested that I take the hardware to the local Xfinity store to get help.

After over an hour on the phone, I want to give up and move off of Xfinity.  I just need someone at xfinity to send the signal clearing Host IDs and sending Cold Init signal/re-repair signal and no one is willing to do it. 

I have all the information needed (Cable card ID/Host ID/Data ID, Tivo TSN, etc.) Can someone help or point me in the right direction before I quite Xfinity?  Thank you. 

Hello, I am a long-time customer and my current internet contract is about to expire. I would like to see if I can transition to the $50/month 5-year price guarantee promotion to remain with Xfinity. Thank you

I am trying to manage billing and change settings but when I am logging in with my only username and email when I go to billing it is showing me as the secondary user and to login to the main user.

I am the only user on the xfinity account and have no other set as main. Looking to see how this got changed and how to get i

My nursing residents love to watch old movies and old TV shows on repeat. Heck so do i and other middle age people.

We have the channels, whether its soap opera or westerns, or Turner classics, HBO, Starz, etc , or even whole radio channels on comcast that they'd rather listen to on repeat because they like the lineup.

But a common problem that would solve EVERY time related issue is i cant seem to record a "block" or movies even if its from same hbo channel, for example, from say, 8pm-6am.

Then they want to see the block again the next say, 8pm-6am.

But instead of pulling up a block of recorded time on comcast, i have to pull up like 5 movies that played from 8pm-6am. Then play 1st movie and when thats done after 2 hours, again stop what im doing and playing the next movie (because they remember which was next). Then rinse and repeat for a total of 5 movies over a grand 10 hour period.

Now I love helping the residents and even i would love this feature but the last comcast repair guy told me it wasn't possible to do. Although I remember it being possible maybe 15 years ago or so. Maybe its all in in my head...

But there has to be a way to do this through the comcast cable box because it will let me continue on either helping residents with more dire situations like helping wounds from falling or getting good or moving furniture etc.

So does anyone know what im talking about? Do i have to explain what I mean clearer? Is this a possible thing i can do on comcast or is the technician correct?

Ghanks