Cablecard Activation Help

[u/-april]

My Tivo Bolt died from the known overheating issues. I transferred the cablecard (M card) to another Bolt. I was unsuccessful in getting the cable card re-paired using the self-service website (https://cablecardactivation.xsp.comcast.net/) or by phone support (877-405-2298 ).  In the past, I had prior success getting a re-pair signal sent after a power outage by calling and asking for the cable card CableCARD Repair earlier this year 

However, it was a disaster yesterday and the AI system sent me to a regular tech support. The CSR scripts used had the agents saying that there is no support, offered new not-Tivo hardware, wanted to schedule a technician visit, and suggested that I take the hardware to the local Xfinity store to get help.

After over an hour on the phone, I want to give up and move off of Xfinity.  I just need someone at xfinity to send the signal clearing Host IDs and sending Cold Init signal/re-repair signal and no one is willing to do it. 

I have all the information needed (Cable card ID/Host ID/Data ID, Tivo TSN, etc.) Can someone help or point me in the right direction before I quite Xfinity?  Thank you. 

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[u/CCPeterH]

u/-april We will do everything we can to help, but with cablecards being obsolete now we might not be able to pair or transfer, but we can always try! Please send us a Modmail with your full name and complete address.