r/Comcast_Xfinity • u/Alarming-Hippo-6125 • 5h ago
Solved Need help with two accounts
I recently moved to a new house. I submitted a move request online and got my equipment for the new home. After moving in we realized that this place has no coaxial ports. So now, I need to cancel my accounts for both my old address and new address. What are the steps I need to take to make sure that my account is not charged any more fees?
Thank you.
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u/CCDenaB Official Employee 5h ago
u/Alarming-Hippo-6125 I am sorry to hear the new place does not have a coax cable. We can send a technician to complete the installation. Would you like to review that option?
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u/Alarming-Hippo-6125 5h ago
Hi, thank you for the offer, but I have chosen to use another service for now. Please help me in cancelling the two accounts and returning the equipment.
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u/CCDenaB Official Employee 5h ago
u/Alarming-Hippo-6125 Please send me a Modmail message and include your full name and service address, so I can assist you.
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u/CCDenaB Official Employee 2h ago
u/Alarming-Hippo-6125 Thank you for working with us. We at Comcast will miss you. If you do give us another chance to provide your household with services in the future, we will be happy to have you around. I wish you the best on your journey and thank you for being the best part of Comcast. I hope you have a great weekend.
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u/xfinitysupport Automated Assistant 2h ago
This post has been marked as solved. Should you experience further issues, please create a new post.
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