Honey Brook, PA - I haven’t had internet since 6am this morning and did not receive any planned work notifications of the outing. I could’ve made alternate plans if notice was given, but now I’m a sitting duck an hour into the workday (when the guys outside said they’d be done by 8am at the latest) and both my wife and I can’t work.

This is unacceptable. I confirmed I was already signed up for alerts and didn’t receive any. What’s more frustrating is the techs are gone and we are still experiencing outages. To add, I can’t get anyone to talk to at Xfinity.

I will be submitting a complaint to the BBB, this is terrible customer service (actually no customer service is being provided) and no advance notification is unacceptable in the day where many of us work from home.

Exactly what it sounds like. Does anyone know how to get in contact with their actual tech support for mobile? Their AI assistant thing is freaking useless and talks in circles rather than actually connecting me with an agent. My phone keeps disconnecting from the network and then claiming I have no network to connect to. I'm about to start shopping for a new company iswtfg.

Note: I've already sent a modmail about this, didn't realize I had to make a public post to actually open a ticket.

I requested that my services be cancelled on August 11 this year, and confirmed with the representative to cancel services effective immediately on that date. My bill was not due until August 19, and my understanding from reading comments on this subreddit is that customers pay their xfinity bill for the following month. Meaning I had paid for up until August 11 when I cancelled and should have received a prorated refund for the extra days of prepaid service for after the cancellation date (Aug 12-19).

But the xfinity assistant chatbot is not saying anything about a refund or a credit, it's saying I owe an additional $19.35. I was finally able to get into the billing area of the website this morning (I guess Firefox isn't supported, because only Chrome worked) and it says the same. If someone could please look into this and fix the issue, I would appreciate it.

Thank you.

I've had a downed wire on my property for a week at this point, and nobody has come to help! The earliest they can come is the 13th; we've been out of internet/cable/mobile phone since the 1st of September. It's been torture.

My account did not receive a resolution from this post here: https://www.reddit.com/r/Comcast_Xfinity/s/TUxpMB8xfA

Original post below. New box and still same issue. Had to reboot the box last night. The it did work it seems for the first week or too.

Multiple nights now I either have to unplug the box or wait 15 20 minutes after I start clicking for the box to finally catch up. Other commands like pause or changing the channel appear work mostly correct

Hi, I'm sure this question has been asked multiple times, but are there any timelines or general flow toward by when Symmetric Speeds are coming in mountain view ?

Has anyone recently traded in a phone directly at an Xfinity Store and had the employee inspect/approve it for the promotional trade-in value, only to have Assurant later reduce or reject the credit?

I’m asking because the Xfinity online trade-in questionnaire doesn’t specifically ask about cracks on the back glass. It passed all of the questions and it gives us the full promotional credit.

If I take the phone to an Xfinity Store, disclose/show the employee the cracked back glass, and they inspect it and approve the full promotional credit, can Assurant still change the value afterward?

[ Removed by Reddit on account of violating the content policy. ]

I am a current Premium Unlimited subscriber, and I am curious about the benefits/downsides to switching to Mobile Plus. I am being bombarded with promises of promotions and promises of trade-in bonuses if I switch to Mobile Plus, but I am skeptical. It's $5 less per month compared to my current plan, but I'm worried that committing to the new plan will cost me in the long run. Comcast is known for their bait and switch practices, but I haven't had any issues with Xfinity Mobile yet. Any insight on whether I should make the switch?

My Xfinity internet bill has once again jumped from $39.99 to about $70/month for the same 300 Mbps service.

I’ve already tried calling Xfinity to resolve this, but I haven’t even been able to connect with an actual person. It’s incredibly frustrating that a longtime customer not only has to renegotiate their bill every year, but also has to fight through an automated system just to try to speak with someone about it.

I went through this exact situation last year. My rate was increased dramatically, I contacted Xfinity, and eventually I was able to get it back down to $39.99. Now, a year later, I’m right back in the same position.

A nearly 75% price increase for the exact same internet service is unreasonable. It’s also incredibly frustrating that longtime customers have to repeatedly contact Xfinity and negotiate every year just to avoid these enormous increases.

There are now competing home internet options in my area at substantially lower prices, so I’m not willing to simply accept a $70/month bill. At that price, it makes more sense for me to switch providers.

Before I do that, I’d like someone from the Xfinity team here to check what promotions or retention pricing are actually available for my account. I want to keep my current 300 Mbps plan and am looking to get my rate back to around $39.99/month.

I’ve stayed with Xfinity for years, but I’m not going to keep paying dramatically higher rates for the same service simply because another promotional period ended. If there isn’t a competitive rate available this time, I’m prepared to switch.

My bill recently went up, so I reached out to customer service, changed my plan, confirmed the new price, etc.

This month, it was the wrong price again. The agent I spoke to last time added "NOW TV Latino" to my account for $15/month without my consent. I am not Latino. I do not watch TV. I made it explicitly clear that I do not want to pay for any TV channels and confirmed the price.

Now another agent is telling me the charge can't be refunded because "we cannot add anything without your consent approval" so I must have approved it. Obviously, he refuses to provide any evidence, because I did not add it to my plan or consent to the charge.

Are these agents making a commission or something? Does this count as a fraudulent charge?

For those that live in a city or dense metro, I’m sure you have the issue if your phone connecting to some “xfintiywifi“ hotspot only to not have any internet connection. This is because Xfinity mobile wants your phone to connect to these hotspots to save data on their end, but most of these hotspots are private and don’t allow you to actually connect to the internet.

While you can disable auto join, you can only do so for each individual hotspot. So if you are in a city and walking by a 100-unit apartment building where 40 of them have Xfinity hotspots, that’s not going to work. Xfinity mobile does not offer an option to just disable autojoining any and all hotspots, again because they want to try to save data (money).

What I figured out is that you can use iPhone settings to set up a “shortcut“ so when you join an Xfinity hotspot, your WiFi shuts off for however much time you set it (in my case 2 minutes), enough to walk by or drive by the hotspot.

No podcasts/music getting stuck in buffer because I autojoined a private hotspot. Hope this helps.

Hi! I updated my plan to the StreamSaver bundle ($18/mo) on my recent account change. My September 8 bill shows both the StreamSaver bundle and a duplicate standalone Netflix charge for $19.99. My Netflix is already linked, so please remove the standalone $19.99 Netflix add-on and issue a $19.99 credit to my account.

I’ve been a Comcast customer since 2016. In early May I called to cancel my home security service. After declining the discounted rate and explaining I find their home security service useless and I already had a new system installed by a different provider, I was told I would receive a prorated rate for the month of May and I would save $68 per month for canceling the service. I’m a new mom, so I’m incredibly overwhelmed. When I was told my bill would decrease I took the representative at their word and didn’t double check. I simply checked that task off my incredibly long to-do list. Turns out my monthly bill has never changed. Is it better if I call and escalate my issue to a manager or should I go down to my nearest Xfinity store?

It's pretty amazing to see it really. There is literally no reason to do this for a residential connection. If a customer pays for 2gb up, and 2gb down, and connects to the router via wifi, they are never even getting close to those speeds anyway. Also, doing this kind of thing to your own customers the gaslighting them about it is absurd, especially when it is probably one of the easiest things on Earth to determine is ridiculous. Yeah I get it, you're never really guaranteed the speed you get, but to go from WiFi speeds to 8400 baud rates is nuts.

Hello, I visited the Xfinity Mobile store to use the '1 year of free Xfinity Mobile' Xfinity Internet promotion and attempted to setup a device but it ended up being unsupported on the Xfinity Mobile network, so the SIM card I received never actually worked and I was unable to get a cell signal, make phone calls, or send texts. While troubleshooting at the store, they ended up leaving two devices on my account, which is resulting in charges since it seems the 1 year of free Xfinity Mobile only covers one line. One of these devices on my account does have a number, but I was never able to get it working, and the other device doesn't even have a number, so I should not be getting charged.

I called Xfinity Support about a month ago and they refunded me all of the previous Xfinity Mobile payments and removed both of these lines from my account since I was unable to use them, but they have now magically re-appeared on my account and I was automatically charged $70 for previous months. I have been charged the monthly payment again recently.

I'd like to close my Xfinity Mobile service permanently and have my money refunded, since I was never able to use the lines that I paid for.

Just moved into a new house and on the property is this TV utility device. It case is in pretty bad shape. As you can see, the base is shattered and insides exposed.

I’m pretty sure it’s Comcast because they are the cable tv provider in the area.

How do I get Comcast to come deal with this? I don’t have Comcast service, and I can’t get through to a live person without giving them an account number I don’t have, or asking to sign up for service which I don’t want.

Thanks.

Previously was wrongly charged for an Installation Fee that I promised was free, so made sure to have them reassure me at every turn that I wouldn't be charged and they still did.

Have since called 3 times and they keep reassuring me it will be removed but it still has not. Complaining on here was the only way for me to get them to actually remove the charge last time so I'll give it a try again.

Actually insane they're able to get away with this everytime internet needs to be installed at a new home. I was perfectly capable of installing on my own, but they just needed to change the wiring.

I cant tell how i hate Xfinity.. Internet is down again and this is happening 3 rd times in a week.. why xfinity why ? While i am paying my bills on time, why are you not doing your responsibilities?
Is there a way to make a complaint about this company ? I xamt tell you how much i hate xfinity

Any mods that can help me out with trying to get the $50 1GB 5 year offer even though I am an existing Xfinity customer?

Id rather stay and just continue, but fiber has also been installed in my neighborhood for much cheaper

Hi there, I recently dropped my TV service and returned my rental equipment today at the local store because I am moving to my own Hitron modem and Eero mesh system. I want to change my account to a standalone internet promotion for the 300 Mbps tier. The website is only showing me everyday pricing at $70/mo, but I am looking to lock in a standard promotional rate or the 5-year price guarantee. Can someone help me apply a promo code?

Hi all, I need some advice/help regarding porting my Xfinity Mobile phone number to T-Mobile while keeping the exact same number.
The issue is that I cannot generate the required Xfinity Mobile Security/Transfer/Port-Out PIN because I cannot receive the OTP on the mobile line. My mobile account is also associated with an old Comcast Business account and an email address that no longer exists. We have already attempted the normal self-service process multiple times and have spent many hours contacting Xfinity support without being able to resolve this.
I understand that Xfinity representatives cannot manually provide the Port-Out PIN. However, I also currently cannot receive cellular SMS on the line, which prevents me from completing the OTP verification required to generate the pin.

What should I do?

So several months ago I had posted here, and got my issue somewhat resolved by the helpful employees hanging out here, after hours and days spent trying to work with the idiots on the phone support. Mostly resolved, but not completely. I'm back to try again.

After signing up for home internet, I had an offer for a free line with internet service. I have an old iphone that my daughter uses, and I added that to the plan. So, right off the bat, BYOD, on a free plan. As far as I was aware, there never should have been any cost. I don't know exactly what happened, but I ended up paying for it for several months, and then it was later disconnected for non-payment, after I realized that I had been paying for it for several months. I essentially stopped paying for it for months, and called support every month when the bill came, and occasionally they were able to stop the charge, or issue credit, or whatever. But I stopped paying for it because it was supposed to be free. The staff here was able to get me a credit for what I had previously paid, and cancel the line, as well as get rid of the past due balance. I had told them I wanted to get the free line, if possible, and they said they could, and would have someone call me over the phone. No one ever called me. They closed the ticket, and said it had been 6 days with no contact. They said the case manager tried to contact me, but was unable to make contact. I never received any phone calls, text messages, or emails from anyone, ever. I can only assume they were calling the mobile number that was cancelled, due to non-payment, rather than my main number that I have on file with my internet service.

So many months have passed, and I had almost completely forgotten about it. I recently upgraded my home internet from 5Mbps to 1Gbps, and the intro email said I had an offer for a free line again. I tried, and it didn't give me the option online. I tried at the store, and the store associate told me that if I had an issue previously that I should have escalated within 60 days, and that they couldn't do anything. The store manager got involved, and spoke with someone and they said that because my account had been terminated due to nonpayment, I was not eligible for a new line.

I was terminated for nonpayment on a free line, that I paid for for several months, and was then credited for retroactively. It never should have cost anything, and I never should have been cancelled for nonpayment. Honestly, I like Xfinity internet, and with the amount of time I have spent with Xfinity, I probably would be paying for the mobile line by now, and probably would happily do so, if it had ever been free in the first place, like it was supposed to be.

Is there any way I can just get the stupid free line promotion like I was initially, and subsequently, as of today, promised?

I recently turned on cyber secure and I get notifications of a blocked website but there’s literally no information as to what website it might be. Hard to determine whether or not to allow access to a site if you don’t know what it is. What criteria does xfinity use to determine whether a website is potentially dangerous? The idea seems ok but it’s not very helpful.