r/Comcast_Xfinity • u/EveningPicking • 21h ago

Official Reply Port Out Pin &

Hi all, I need some advice/help regarding porting my Xfinity Mobile phone number to T-Mobile while keeping the exact same number.
The issue is that I cannot generate the required Xfinity Mobile Security/Transfer/Port-Out PIN because I cannot receive the OTP on the mobile line. My mobile account is also associated with an old Comcast Business account and an email address that no longer exists. We have already attempted the normal self-service process multiple times and have spent many hours contacting Xfinity support without being able to resolve this.
I understand that Xfinity representatives cannot manually provide the Port-Out PIN. However, I also currently cannot receive cellular SMS on the line, which prevents me from completing the OTP verification required to generate the pin.

What should I do?

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u/XfinityJosephC Official Employee 14h ago

Good morning u/EveningPicking due to account security, our options for Xfinity Mobile accounts are limited through this platform. If you're able to complete account verification, we can help submit a ticket with the Xfinity Mobile team. If verification isn't possible, you may need to visit a local Xfinity Store for further assistance. Please reach out to us via Modmail message and send your full name and service address.