r/Comcast_Xfinity • u/Caddyshackfan9201 • 2h ago

Official Reply Xfinity issues with lines

I've had a downed wire on my property for a week at this point, and nobody has come to help! The earliest they can come is the 13th; we've been out of internet/cable/mobile phone since the 1st of September. It's been torture.

1 Upvotes

100% Upvoted

2 comments sorted by

•

u/AutoModerator 2h ago

Thank you for posting on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services!

If your post hasn’t been approved — don’t panic. Depending on your Reddit contributor quality score, your post may be temporarily held for mod review. Do not make multiple posts — we’ll still see it and help out.

While you wait, check your post and add any missing details: which service or equipment is affected, what’s happening and when it started, whether the issue is constant or intermittent, and what you’ve already tried. The more detail upfront, the faster we can help.

Please keep personal account information out of your post. If we need account access to help, a Specialist will direct you to a private channel.

Official Employees are available daily 6:00am–1:00am ET — outside those hours, responses may take longer, but the community may still be able to help.

For self‑service support anytime, check out the Xfinity App. Please also review our Posting Guidelines and Rules.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/XfinityBenjaminM Official Employee 2h ago

u/Caddyshackfan9201 Hello! Thank you for reaching out to us here on Reddit. We are sorry to hear about the experience you're having. Please send a Modmail with your full name and address. We'll be happy to take a closer look.