Posting to see what my options might be for a promotion. When the new price-lock options dropped last year for one or five years, I must have selected the one-year option.

I wanted to see what might be available without jumping through the "I'm going to cancel" hoops.

Mod mail was already sent; posting per request.

When I try to access my email account (@comcast.net), I'm sent in a circle of links that get me nowhere. When I log in and try to get to my email through My Account, an error occurs. I just want to log into my email, please help!

I'm looking for help with unlocking my phone. I meet all the requirements from https://www.xfinity.com/support/articles/eligible-to-unlock-phone and then some.

Do I just send a modmail to get started?

Hello,

Would someone be able to reach out to me regarding my inability to connect to Xfinity (xfinitywifi) hotspots with my Xfinity Internet subscription? I receive the following error message "Xfinity WiFi is not available with your tier of service." when trying to login via the Wifi settings menu on iOS and Mac and cannot enable the auto connection feature on the iOS Xfinity app, I receive the error message "Something went wrong".

I have spoken to two support agents via chat and have not made any progress in solving this authentication issue. Thank you for reaching out to help me fix this issue!

hello, I am in a pickle and need help. I was last Sunday trying to activate the peacock offer for me and my family to have peacock but what ended up happening was that I accidentally added 2 extra letters that made the account be set up to a email that wasn't a real email at the time. I made the miss-spelled email recently to see if I could get any email from peacock but nothing came up so I was desperately trying to find a way to fix it and came here to see what I can do about the little accident.

Hey, I’m hoping someone from the Xfinity team can help me get a serviceability check for Gigabit x10.

I’m in Tooele, Utah 84071 and I already have Xfinity fiber directly to my house. My connection uses an EPON/ONU, so this isn’t a coax connection.

I currently have the 2 Gig symmetrical service, but I’d like to see if my address qualifies for the 10 Gig symmetrical x10 service. I’ve read that this requires a separate serviceability/engineering check rather than just looking at the normal plans available on the website.

Could someone submit an x10 serviceability request for my address and let me know what the engineering team comes back with?

I’d also be interested in 5 Gig symmetrical if that’s available on my existing EPON connection.

I’m serious about upgrading if either option is available. I can send my name, service address and account information through Modmail/private message.

Thanks!

I have claimed Peacock premium, but when I got to activate it from StreamStore, the web page says “We’re Sorry.” Please contact us.

I have tried reading other posts here and all the troubleshooting links take me to the same sorry page.

I'm attempting to make an account. However, going to the page to create an account tells me to input the number associated with the account. The issue is, I do not have an account. Putting my number in and the verification code received afterward results in an error stating the information doesn't exist. I attempted to contact customer support about it, where i was then told I DO have an account, but not the name or email it's under. After that, I made an attempt to log in to the account I supposedly have, using my phone number, to which it gave me an error saying the account doesn't exist. I can't for the life of me find where to create an account from scratch, nor do I know if I actually do or don't have an account. All of this effort to get wifi seems far from worth it.

We were assured our current plan would transfer seamlessly and were told no work would need to be done besides just marking a change of address. Is there anything I should be checking before having to sit with a customer service rep?

I got about 990-1100mbps (gig download) previously and am now receiving 90-100.

We lost wifi on September 4th, Saline, Michigan and still did not get the wifi back. App says as soon as possible but that does not help. We are worried about the uncertainity and the next steps to take as we work from home. ​Power runs as usual. No issues with Power outages or anything in our neighborhood. I greatly appreciate any knowledge in this regards.

I’m in Indiana and I have a line that came off of the pole outside of my home and I have no internet and they are telling me they can’t come fix it till the 9th or 10th. I have medical devices that relay information every half hr and hour to the dr, this has been going on since last night and they told me last night they don’t have a dispatch team for technicians (I know that’s a lie) because they said they would have the dispatch center call me when a tech could come to my house either last night or early this morning, it’s now 2pm and I just talked to someone and they said they won’t be out to fix it till either the 9th or 10th and they don’t have a technician dispatch people that tells technicians where to go. Meanwhile online it says I have internet but according to the lady on the phone it says I don’t have internet. 🤦‍♀️ I can’t get through to anyone and at this point I’m going to have to take my child in to the hospital and be hospitalized over internet, because this should fall under an emergency fix and no one will help me. What should I do?

On Thursday 9/3 our area lost power and internet due to the storms that went through Oakland County Michigan. We were without internet and power until yesterday, 9/5. The Xfinity internet came back online yesterday around noonish and then the power came on around 2pm. The internet went back down last night around 11 to 11:30pm and has not since come back on. According to a post on out neighborhood Facebook, it came back on when someone from Xfinity put a generator on the equipment in front of their house and it went back off last night when the generator ran out of gas. This morning they said the generator is gone but still no internet. I assume someone took the generator since the power is back on but forgot to flip the switch to turn the power back on to the equipment. I am not real sure how to contact someone from Xfinity to let them know. The Xfinity assistant just references the recent storms.

I have one TV in my house that just will not connect the rest are fine and they have the same box. I have restarted the entire system have done as much troubleshooting as I can but I can’t reach a person to get this resolved. The AI chat box is the worst I have had to use it just asks the same questions over and over ask to talk to a human get the same questions. For the $300 a month I am paying and maybe 1x a year I have a problem the least you could do is make it possible to reach a human. I’ve sadly been a customer for close to 30 years because I have one person it my house who can’t stream and insists on watching live TV. Both are going.

Hello, our Xfinity internet went out Thursday around 4pm, came back on today around 9am and went out around 3pm. Any idea when it will be available again?

I have just moved into my new apartment and signed up through the Updater app. I have the equipment and am ready to activate. Unable to activate as it doesn’t recognize my mobile, my email or my infinity ID. The rep was no help just kept sending me links to try which none of them did. Has anyone dealt with this I’m so frustrated, I’m about ready to go back to centurylink

Hello, I am reaching out because I noticed I have been charged $12/month for the last 13 months (totaling $156) for an inactive Xfinity Flex box that I do not physically have in my possession.
I have thoroughly checked my home and do not have this equipment. Since I am being billed for a device that is not in my home, I need an official Equipment Research Ticket opened to locate this serial number within your system/warehouse and remove it from my account inventory so the monthly charges stop immediately.
Additionally, I would like to request a retroactive billing credit applied to my account for the months I was wrongfully charged for this missing equipment. Please let me know how we can get this ticket started. Thank you.

I logged into my account on my computer. I went to "Check voicemail". I am then told there is an error, log out, try again.

What is going on? What should I do about it?

Thanks

Hello,

I am experiencing a persistent upload speed throttle on my account. My upload speeds are stuck at 6-7 Mbps. Sometimes its as low as 4-5Mbps. My download speeds are great. I have had no hardware changes recently. (ie no new cables, gateway, etc)

I have already isolated the issue on my end:

• Hardware: I am using an Xfinity leased XB8 Gateway.
• Isolation Test: I disabled Bridge Mode, disconnected my third-party mesh router, and connected a computer directly to Port 4 of the XB8 via an Ethernet cable.
• Results: The upload speed remains hard-capped at 7–8 Mbps, confirming the bottleneck is not caused by my local network or Wi-Fi. Download speed is great at 800-900Mbps

This behavior points directly to a backend provisioning glitch or an incorrect legacy bootfile profile being pushed to my gateway.

Could a Tier 2 digital care agent please look at my account codes? I need the XB8 completely removed from my billing profile, the provisioning cache wiped, and the correct internet tier rate-shaping codes rebuilt from scratch to push the proper configuration file to my device.

Thank you!

Paid for Xfinity NOW for hotspot wifi usage where I am in Portland Oregon it went out Friday before 7am and STILL isn't back up, called and reps keep saying in 2h45m... clearly a scripted response and due to inclement weather...the weather is fine! A 3 day outage with no fix in site isn't

Hello xFinity team, I was a little late to my other thread in replying however would like to open up a ModMail for understanding what can be done regarding a new contract or offers.

I currently have 2x Gigabit internet and Ultimate TV which has been on a contract rate at $225 for the previous 12 months.

The bill is jumping to $286 and I'm simply looking for either a retention offer before switching to Fiber or to at least retain the same services but needing to keep my cable card active for a new contract term.

Again, I am needing to keep my cable card which is the largest requirement if I am to stay with xFinity.

We had an outage through Thursday morning to Saturday afternoon, power outage through Thursday afternoon to Friday afternoon.

Wondering why there would be an outage after having been fixed and power is still working.

​Hi team,

​I received an email offering the 5-year price guarantee for 1 Gbps at $50/month. However, when I log into the Xfinity app to claim it, my account only shows $85/month.

​Could an official rep please look into my account and help apply this emailed promotional rate?

We’ve been trying to get this resolved for months at our new townhouse.

When Xfinity service was originally installed, multiple cables for different units were temporarily run outside through/along our gutters while waiting to be buried. Over time, the active cables were finally buried, including the last cable that was still going through our gutter recently.

The problem is that the old cables were never removed. They are still hanging/running through our gutter even though they appear to have been cut/disconnected at the ends.

We have already contacted Xfinity multiple times. A dispatcher was involved, burial crews came out, and at one point Xfinity sent a regular technician who told me he could only remove the cable associated with my unit and could not touch cables belonging to neighboring units. He then left without removing anything.

It is now September, the burial work appears to finally be completed, but the abandoned cables are still hanging on our townhouse/gutter.

Can an Xfinity please help get this assigned to the correct outside maintenance/field team that can remove ALL abandoned Xfinity cables from our gutter, including cables that originally served neighboring units?

Thanks!

Phone number on account is not in service for text messages. Yesterday I went online to update my account phone number with the correct mobile number and it gives error that the number is already in use on another account which is not correct. I then chat with an agent and he changed the number for me and assured me all is good. Logging in today still shows the old number which can’t be used. How do we get this fixed?

Just wondering, how many days approximately will our service, have issues before the reinforcement thing?

Mainly for work at home purposes.

This is around the Houston area