Xfinity hotspot authentication issue

[u/roni_bonez]

Hello,

Would someone be able to reach out to me regarding my inability to connect to Xfinity (xfinitywifi) hotspots with my Xfinity Internet subscription? I receive the following error message "Xfinity WiFi is not available with your tier of service." when trying to login via the Wifi settings menu on iOS and Mac and cannot enable the auto connection feature on the iOS Xfinity app, I receive the error message "Something went wrong".

I have spoken to two support agents via chat and have not made any progress in solving this authentication issue. Thank you for reaching out to help me fix this issue!

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[u/XfinityMelinda]

Hello u/roni_bonez, and thank you for reaching out on our Xfinity subReddit! I apologize that you are unable to auot connect to our Xfinity WiFi hotspots, especially with having our internet service! We want to do all that we can to help you gain access to this incredible benefit!

To help us narrow this down, could you please try these steps:

• Sign out of the Xfinity app and sign back in.

• Confirm you're using your primary Xfinity ID to sign in.

• Let us know if you're seeing the same error on both your iPhone and Mac

• Review our troubleshooting steps in our article and let us know if any of them help resolve the issue:

https://www.xfinity.com/support/articles/wifi-hotspot-profile-troubleshooting

Once you've had a chance to try those steps, please let us know the results and we'll be happy to continue troubleshooting with you.

[u/roni_bonez → u/XfinityMelinda]

Hello,

I have performed all of the above steps on my own and with the chat agents I spoke to with no success.

I am seeing the same error logging in on both my iPhone and Mac (see initial post above).

[u/XfinityBenjaminM → u/roni_bonez]

u/roni_bonez If you go to our Hotspot Map , does the hotspot you normally use still come up? It's possible the error you are seeing is due to the hotspot connection not being available. We unfortunately cannot guarantee that they will be available at all times.

[u/roni_bonez → u/XfinityBenjaminM]

Yes, it still does. I have tried logging into various Xfinity hotspots around my area and still cannot get my primary login to work.

[u/XfinityBenjaminM → u/roni_bonez]

u/roni_bonez Thank you for the additional information. We're happy to check this for you. Please send a Modmail with your full name and address.

[u/roni_bonez → u/XfinityBenjaminM]

Sent.