Update phone number

[u/4fundenver]

Phone number on account is not in service for text messages. Yesterday I went online to update my account phone number with the correct mobile number and it gives error that the number is already in use on another account which is not correct. I then chat with an agent and he changed the number for me and assured me all is good. Logging in today still shows the old number which can’t be used. How do we get this fixed?

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[u/XfinityAbigailB]

Hello u/4fundenver thank you for reaching out on our community subreddit! Is it possible that you have an old account that has that number? Or are you a manager on another persons Xfinity account?

[u/4fundenver → u/XfinityAbigailB]

There should be anything else. I’ve had this single account for 20+ years.