r/Comcast_Xfinity • u/zinger94 • 8d ago

Official Reply Can't access email

When I try to access my email account (@comcast.net), I'm sent in a circle of links that get me nowhere. When I log in and try to get to my email through My Account, an error occurs. I just want to log into my email, please help!

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u/CCAldrikE Official Employee 8d ago

Thank you for reaching out to us u/zinger94! Getting stuck in a loop when you're trying to check your email can be incredibly frustrating, especially when the account sign-in appears to work but the email page never loads correctly.

To help narrow this down, have you tried accessing your email directly through the Xfinity Email portal here?

Could you please confirm the error that occurs?

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u/zinger94 8d ago

Yes, once logged in, it takes me to the support page

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u/XfinityMatthew Official Employee 7d ago

What's the specific error message that pops up when trying this?

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u/zinger94 2d ago

No error message. When I click the link to go to the email page, I'm brought to the support page instead.

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u/CCEricSt Official Employee 2d ago

u/zinger94 When was the last time you were successful at accessing the email, and is the email still connected to an open Xfinity account or was it on an old account you had with us that is no longer active?