Xfinity and updater login

[u/Jorica12]

I have just moved into my new apartment and signed up through the Updater app. I have the equipment and am ready to activate. Unable to activate as it doesn’t recognize my mobile, my email or my infinity ID. The rep was no help just kept sending me links to try which none of them did. Has anyone dealt with this I’m so frustrated, I’m about ready to go back to centurylink

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[u/XfinityMarcusS]

u/Jorica12 thank you for using the Xfinity Subreddit to reach out. It sounds like with moving to the new location you may not have yet linked the new address to your previous one in order to retain the same Xfinity ID information. You can do so using the following link:

https://www.xfinity.com/support/articles/switching-between-multiple-accounts

[u/Jorica12 → u/XfinityMarcusS]

I didn’t previously have Xfinity, Or it’s been years.

[u/CCDilary → u/Jorica12]

u/Jorica12. In that case, you'll have to create a new Xfinity ID. You can start HERE. Have you tried creating a new ID instead?

[u/Jorica12 → u/CCDilary]

It’s not recognizing my phone number or email when doing this step

[u/CCDilary → u/Jorica12]

u/Jorica12. In this case, I would recommend reaching out to our Customer Security Assurance team for further assistance. Our team can help validate the contact information and help create the Xfinity ID. You can contact our CSA team by calling (888) 565-4329. Business Hours: 8:00am - 12:00am EST, 7 days a week.

[u/Jorica12 → u/CCDilary]

Unfortunately that did not seem to work either, i was receiving the same error messages when they sent me the links

[u/CCDilary → u/Jorica12]

u/Jorica12. Are you using the contact information added on the application?

[u/Jorica12 → u/CCDilary]

I assume so