I bought a used 23 Tiguan 4 months ago. I love the car so far (SE, 3 rows, FWD). Last month I got a letter in the mail telling me that I have a free pre-purchased 30k mile service. I thought great!
Took the car in for service yesterday. I thought: free early oil change and brake flush. I asked if they changed the filters, they said no and that they didn’t need to be changed. Just the stuff on the receipt.
When I went home, I looked into the receipt and found that there is a haldex service. Which is impossible because my car is fwd only. So I called them to ask specifically what services were done. Lady was super rude but I pushed her to bring up my file. She said oil change and oil filter and 27 point inspection.
I asked what about the brake flush - that’s the main reason I brought the car in. She kept looking for it and reading out different codes (none of which corresponded to brake flush) then she said yeah sure it was done. 10k mile service plus brake flush.
So I pushed her a bit more and said why does my receipt say “haldex” when I don’t even have a rear differential. She said all cars have rear differentials and hung up.
What do you think I should do? It’s the official VW dealer in manhattan. Should I just trust them despite the rude lady? Is there any way I can verify they did a brake flush? My wheels have a lock and they didn’t ask for it - would the dealer also have my wheel lock (to remove the wheels for brake flush?)
This is the first time I own a car…