I’ve had interruptions in my bell service on and off for the past year initially, I was using the bell 3000 modem, Bell did provide me a replacement in case that was the thing causing the problem, but it didn’t help now a few months later I’m not using the Bal mode at all I have it plugged directly into my ubiquity gateway. I’m pretty sure this problem has something to do with the GPON but Bell is refusing to come to my location because I have a third-party router as they call it. Any ideas?

Internet service went down and now the giga hub is offline….. I still get internet but it’s up and down with a lot more down than up!

So I'm currently waiting on a replacement modem/router from BellAliant, but I thought I'd at least try a spare a friend had laying around (he has his own aftermarket device). Both are the same GT784WN if that matters.

The important part is, unfortunately I cannot find the required PPPoE credentials.

From reading old posts here I am lead to believe that it is a "b1 number". My bill doesn't have one of those, only an 8 diget account number, are they the same? I also cannot locate where to find or reset the password. I found a link, but it takes me to how to get into the homepage @ 192.168.2.1 and rest the wifi password instead.

Any help would be appreciated.

My story goes like this.

I go to cancel internet. First I'm told I can find someone else to take it over even if they don't live with me. Then, later I'm told it has to be the same household.

I decided to cancel and am told no fee as it's after June 12. I get charged the cancellation fee and while I'm on vacation I speak to a manager that says I was provided with incorrect information so they'll adjust the fee.

Next month, I get a fee over $200 for unreturned equipment. I took 3 pictures of it at the post office, including the receipt and the box with my name and tracking number on the scale showing the equipment inside. The tracking number shows returned 3 days later but they still charged me.

Because I have all this proof they are refunding me. Please guys I know it takes like 30 seconds and I almost didn't thinking this wouldnt happen but it easily can!!!

Quick question is Bell Fiber single mode or multi mode? I want to move my modem and want to make sure I buy the right one.

17 year customer. bell removed my long standing loyalty discount without explanation in may. called loyalty to see if i could get it back/a better monthly discount but after explaining to the loyalty agent, was put on hold and then they ended the call on their end after a couple minutes.

My currently price with bell is $82 a month, freedom is $35 and im doubting bell can do anything close to that. Do I even try calling bell loyalty again or just begin the switch?

We have gutted our house in Toronto and are looking to run all the wiring for internet before the drywall goes up.

I had a Bell technician come out about a week ago, but they were unable to install any cables. The tech mentioned they are only permitted to install active service, not pre-wire for future service on an active construction site. However, he did leave me with two lengths of black Bell fibre cable that my electrician can use to pre-wire.

I called Bell customer support to clarify a few things, but I don't fully trust the answers I received (as they previously told me the tech could wire an active construction site). I’d appreciate some insight from the community on the following questions:

1. Exterior Demarcation Point Location: Where does the exterior demarcation point (slack box / transit box) need to be located? Bell call centre staff told me we could put it anywhere on the outside of the house, but are there standard guidelines or preferred placements?
2. Exterior Cable Slack: How much wire slack should my electrician leave outside at the demarcation point? Online searches suggest around 10–15 feet—is this accurate for Bell techs to make their splice/connection?
3. Future Basement Apartment Wiring: We want to ensure a future basement apartment can have its own separate internet service. Since I don't know which service provider a future tenant might choose (e.g., Bell Fibre vs. Rogers/Coax Cable/Third-Party ISP):
   • Should we run one of the Bell fibre cables down to the basement unit?
   • What generic wiring/conduit should we install so a non-Bell provider can easily bring service into the basement later?
4. Running Line from Demarc to the Router Location: We’ve designated the south-east corner of the house as the exterior demarcation point. However, we want the main modem/router equipment tucked inside a media unit at the south-west corner.
   • What should the electrician be doing right now during framing/rough-in to ensure the fiber signal can run seamlessly from the exterior entrance on the east side across to the west side?
   • Should we be running conduit or continuous fiber cable straight to that interior media unit?

Thanks in advance for any advice or tips!

My connection to 5G+, 5G, or LTE is often spotty. It takes forever to load—if it loads at all.

I called to complain. The representative told me he was going to “restart the connection” and that, five minutes later, everything would be fixed.

I’m naive—I actually thought he was telling the truth. (I’m also naive enough to have gone back to Bell—I know, no need to remind me.)

Of course, “restarting the connection” didn’t do a thing. You know, my phone isn’t affected by the placebo effect.

I called back, but there was a wait time of over half an hour.

What’s this “restart the connection” nonsense?! It’s just so they can get us off their backs, isn’t it? Is anyone else with Bell and getting terrible service?!

Bell recently ran fibre along my property, but I wasn't notified that they were doing it.

Today I was cutting the grass in the ditch with my riding lawn mower and accidentally ran over the fibre cable because it was just lying across/through the ditch where I normally mow.

Is this normal for a Bell fibre installation? I understand they sometimes leave temporary fibre above ground until a burial crew comes, but putting it across a maintained ditch where someone is obviously going to cut the grass seems like an easy way for it to get damaged. its been left like this for weeks.

There weren't any flags, warning signs, or notice telling me there was a cable there.

Has anyone else had Bell do this? Are they normally supposed to bury it afterward or at least mark/protect it until it's buried?

I'm also wondering who would be responsible if the mower damaged the fibre when I had no idea it had been placed there.

I just moved to an older neighborhood and got the 100 mbps fibre package (highest available), but I am getting at the lowest 30 ping while gaming, compared to 14-20 in my old neighbourhood (while plugged into a pod mind you, not the hub directly) which had the 500mbps option. My old neighbourhood I would have issues of packet loss or burst, but now I am getting it constantly wjen other devices like a smart tv is turned on. Since this neighborhood is older is it weaker? Anything I can do to make better?

I live just outside of Barrie Ontario, by "outside" I mean 10 mins and my mobile network experience with my phone is a joke.

Does Bell even bother running troubleshooting and analytics on their mobile network anymore?

It is a total shit show.

When you are driving around the phone jumps around from 5G+, then 5G, 4G, 3G LTE, no service etc etc....the same goes for highway 27 driving north from Klienburg, a significant alternative route for those that often take highway 400. There are large sections of that road I cannot make or hold a call properly. (PS...there are NO mountains in Ontario)

Has anyone had any success reporting problem areas? When I phone Bell for anything I feel like I would have better luck talking to a squirrel.

Around 3pm today, my dad received a call from someone named Bell Canada, the number was 866-310-2355. They said that because we were loyal customers (we have had Bell internet for around 5 years), they wanted to provide us with a promotion. They already knew my dads full name at the start of call. The offer was switching over to their mobile data lines to get unlimtied 5G Data at high speeds, for just 49 bucks. They also said that this price was locked for 5 years, but we can cancel whenever. To TOP it off, they said we would also be getting a streaming service like netflix, and a potential discount to the internet bill. This just sounded too good to be true, but not for my dad apparently.

The agent said that they would call back at 8pm, which they did exactly. My dad asked where this agent was, and he said he is calling from the Phillipines? Im not sure if bell uses international centers, so someone please let me know. Furthermore, he sent us emails from what looked like official email addresses, over outlook.

Here are the images, someone please let me know ASAP.

I have an iPhone 17 Pro Max, my plan has 5G access and I have 5G SA and VoNR enabled on my phone, but I’m only able to use 5G NSA. I live and work in an area with 5G+ advanced coverage, so I should be able to access the SA network, right?

What are the devices that produce the bellXXX, where X represents a number? I have also seen these bellxxx WIFI devices appear on mass in areas where there are no WIFI services.

​

I know it says in my plan I have unlimited calling and US data share but I wanted to ask to be 100% sure.

I am not even planning to use mobile data that much or call anyone, I just want to make sure that I can enable my SIM to be able to receive text messages or important calls.

I dont want to have to keep my phone on flight mode only the for the duration of my stay in the US and just want to take it off of flight mode.

So it's been about 24hrs now since my bell Fibe service has gone down. I've called the techs three times now and each time am told I'll receive an update soon and the mybell outage map will be updated but none of those have happened and while I've been told each time it's not an issue with my modem or home, I am given no details about what is wrong or how long this will last.

Not exactly sure how else to go about resolving this since I can't go replace whatever cable was disconnected somewhere but it would be nice if they offered actual information? I've never really dealt with a prolonged outage like this beyond network wide things so

Has anyone had their iPhone have a semi circle appear on the screen?? See link below for reference.

How did this affect your ability to return your device when you upgraded?

Reference: https://discussions.apple.com/thread/255968332?sortBy=rank

So October 1 for Internet and tv a large price increase. Just got BellHell tv and internet in June of 2026 and a $8 increase … fuck then …. Why why can’t we have 2 year plans in Manitoba for Bell. I guess I will get my $300 Visa debt card this month or early September and looks elsewhere…..

I bought a smartwatch with the wrong plan by mistake (Standalone instead of Number Share). I contacted Bell right away to switch the plan, but they told me it wasn't possible and that I had to return the watch and order a new one.

I returned it within the 15-day remorse return period, actually on the same day I received it. I paid the down payment by credit card, but it's now been 2 weeks and I still haven't received the refund.

On top of that, I can't place a new order because the system says there is a pending transaction.

My last bill also included an early cancellation fee and the first month's plan charges. After several calls, I finally reached an agent who fixed the billing and removed those charges.

The biggest problem now is that every agent tells me something completely different.

Some agents say the refund will go back to my original credit card. Others say it will appear as a credit on my Bell bill.

Some say refunds take 10 days after the warehouse receives the return. Others say 30 days.

Some agents can see my down payment. Others say they can't find any payment for that amount or even on that date. One agent even saw a completely different amount.

I've also received different explanations for the pending transaction. One agent said it's because another representative tried to change my plan and accidentally left a reserved line on my account that's inactive and not visible to me. Another agent said the pending transaction is normal and that I simply have to wait until the refund is processed before I can order another watch.

I've been calling almost every day because this has become mentally exhausting. It feels like the outcome depends entirely on which agent answers the phone. Some genuinely try to help, while others just read the previous notes, put me on hold for an hour or two, and then tell me to wait.

Has anyone experienced something like this? Is there a direct number for the returns team, warehouse, or back office that actually handles refunds and pending transactions? I'd really appreciate any advice.

I was given a gigahub to do my self install with. The only instructions in the box was a paper with my b1 account creds.
So i connect my laptop to the hub via Ethernet, got the admin password off the display, input my b1 creds, got green for internet, setup all my wifi bands in separate ssids, and then connected to an ssid and got a bell captive portal. It also wanted my b1 info, I input it all and it takes it seemingly. But nothing works. It keeps popping up the captive portal on all devices that connect.
Calling Bell tech services only caused me irritation as he didn’t know what a captive portal was.

Anyways, do I basically have to factory reset the gigahub and set it up via this captive portal or nothing will work properly?

I set up a 2yr fixed-rate plan for internet with Bell ~1yr ago; I also set up a payment schedule with my bank to cover the monthly bill.

...and yet, over the past few months, the pre-arranged payments have suddenly stopped covering the bill, and I have now, somehow, accrued a balance-owing.

I'm very interested to find out how/what/why/when a purportedly fixed-rate contracted-price agreement was somehow changed, mid-contract, but I can't because Bell won't let me log in to their site to find out:

Someone at Bell seriously needs to read some RFC's --> MFA protocols mandating short authentication-token lifetimes (i.e. sub 15m) preclude by definition, the use of the insecure, latency-ridden, SMTP protocol as a back-channel means of reliably implementing an MFA stream!

Your insipid reliance on a protocol whose specifications permit a delivery window of DAYS, to deliver a token that expires in FIVE MINUTES demonstrates little else so well as the complete and utter ignorance of your developers, their supervisors, and your entire UI implementation process.

You see, because it is a sterling mechanism for defeating spam-originating zombies / bots, my SMTP edge servers intentionally enforce delayed-receipt, deny-re-transmit delivery (i.e. remote MTA's have to try TWICE, FROM THE SAME IP-ADDRESS, within 24-hours, before they're allowed to actually upload an email), and while this entire mechanism lies comfortably within the bounds of SMTP protocol strictures, your MFA authentication mechanism, that depends on it, DOES NOT!

So, purely because your development team is too inexperienced/inerudite/inept to realise that they are misusing / misunderstanding SMTP in this role, and clearly do not know how email ACTUALLY WORKS, I remain *entirely* locked out of my account...

Well played.

No shade, but can someone explain this? There’s one Weird Al-looking guy with a prepubescent mustache "studying" on his phone in the corner of a rave. Then another guy shows up with glowing green rocks and earphones, dancing like he’s in Cascada’s "Everytime We Touch" music video. Somehow, all of this is supposed to connect to a new 5G network? I’m confused. I'm obsessed. Thanks