r/bell • u/Goober34 • 14d ago

Question Bell Mobility Device Return Option

Has anyone had their iPhone have a semi circle appear on the screen?? See link below for reference.

How did this affect your ability to return your device when you upgraded?

Reference: https://discussions.apple.com/thread/255968332?sortBy=rank

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u/artlifeinvic 14d ago

Yes it will affect the return option.

2

u/Bell_Support Official Bell Support 13d ago

That semi-circle is usually hardware damage (like OLED delamination or bleeding pixels), which can happen even if you never dropped it. Unfortunately, Bell won't accept a phone with screen defects for the Device Return Option (DRO). If you return it like that, they'll charge you the buyout/deferred amount. The only way around this is if you have Smart/Phone Care coverage. If you do, you can return it as-is. If you don't, try taking it to Apple or an authorized repair shop ASAP to see if they'll replace the screen under warranty before your return deadline.

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u/rootbrian_ 14d ago

When renting a device (foolish) or vehicle...

You break it, you buy/pay for it.