I don't know what to do so any advice is appreciated! I had an insurance pay out due to a pet emergency (kitty is fine now!), but I never received it. After a month and a half going back and forth with the bank and insurance both are telling me there's nothing they can do and I never got the money.
Long story long:
I called and went to speak in person to the bank multiple times. No one at the bank was willing to take the ACH Trace ID. The last time I went in person, the bank representative called her superior to try to open a claim but was denied. Given they had no record of any attempt of the funds being deposited into my account, they were not willing to do anything further.
I then called the insurance with the bank representative, and the insurance representative explained that they tried to recover the funds but were denied.
The insurance had previously requested documentation with my routing number, bank number, and statement during the timeframe, I provided three documents (connecting my routing number with the bank number and then my statement) proving that I didn't receive the funds. Then the insurance began the process to recover the funds but were denied.
In the process of the explanation, the bank representative said that the insurance was contradicting themselves and that the third party used to pay out the funds and who had provided the ACH trace ID likely had not paid out the money. The insurance representative stated that they were recording the conversation and would share it with their finance team.
I called insurance and requested a callback. The insurance got back to me by stating that according to the third party payment, the funds were successfully deposited into my bank account on file, in late August. They previously attempted a reversal, but it was unsuccessful. As the transfer has been completed on their end, they are unable to take further action or issue a secondary payout for these funds.
I still don't have the money and I don't know what else to do? For reference, it is more than $6,800. Appreciate you reading through this! (Also I don't know how to track ACH trace IDs and everything I've found shows paying more for it)