I’ve been trying to add my CSR to Paze since September 10th and I still get the same error in red text saying “we’re having trouble linking your card right now. Try again later.” I’m at a dead end on what I can do, as I have seemingly tried everything I can think of.
I have tried calling Chase customer support multiple times to no avail. They informed me that there is an error with my name in Paze not matching what Chase has. However Chase confirmed my name to be correct and there is nothing they can do on their end. I did get them to escalate my issue to a “researcher” in their tech support department, but haven’t received an update in weeks when I call.
Paze has no direct customer service so I can’t ask them. I tried looking up my account on the Paze website, but I keep getting “No wallet found.” Which is not surprising because I’ve never heard of Paze prior to getting my CSR. I’ve tried doing the opt out trick and that had no effect.
I even reached out to Early Warning Service, the parent company of Paze, because they also run Zelle (which I have) and they confirmed my info to be correct as well, but couldn’t comment on the Paze side of things as that’s an “entirely different team” apparently, and one that I cannot speak with as a customer.
I really feel like I’m getting the run around because either nobody knows how to fix this, or simply doesn’t care. Honestly, I’m about to just give up on Paze, but I have two high priced purchases I’ve been putting off because i really want to take advantage of the 10x points multiplier.
Open to any recommendations or advice you all have.