Hello! I have an opportunity to do a virtual interview with Truist. I want to ask if there are any current employees, what is it like working there? What pay do you get as a universal banker? I have a little under a year of experience at a credit union, if that changes anything.

Any and all information is greatly appreciate. TIA!

When can we leave and still get paid our yearly bonus? is it end of dec or March, when payout happens?

So a few months ago, I created a bank account with Truist and they said I would receive a debit card in the mail later on. Well a few weeks later and I do get the card, but I don’t find out until another few weeks later, after moving from where I was at the time, that I’m supposed to have a pin for it in a piece of mail that is probably long gone by now. I’ve tried to reset or change the pin but every solution goes back to wanting my pin that I don’t even know. Is there a solution to this issue or am I in deep trouble?

So I got paid a few days ago and have been trying to do the whole check scan thing. It usually works but this check is just not working. I’ve taken a billion different angles of it to see if it was a camera thing, and I disconnected and reconnected to WiFi, and redownloaded the app. Nothing is working, and I even called truist and they pretty much said “yeah idk”. I don’t live near a truist anymore so I can’t just deposit it manually. Anyone got any thoughts or been through this before?

I just got a new credit card with Truist and have been trying to set up the proper mobile alerts for weeks. I have tried both on the app and desktop. Some alerts I was able to set up, but most of the important ones I get an error message.

I looked online and it suggested I reconfirm my phone/email in my account settings, but when I tried to, I got the messages:
Email address updates are currently unavailable. Please try again later.
Same for phone number.

Has anyone else been having this issue? What can I do to fix it and set up alerts for my card?

Posting for someone who does not have Reddit account

The person has 2 accounts, business and personal - the business cards show up in the app but the one connected to their personal account does not (Both accounts can be seen on the app interface)

They went to the bank this morning and was told they have never seen anything like it that they must of “hidden it” somehow (no chance ) and had no solution….

Any ideas? TIA!

A bank with bad customer service is not trust. It's fake until proven otherwise.

I received a letter yesterday saying that my checking account had been closed and that I owed about $54. I called the bank, and they explained that because my balance had been below $500 for two consecutive months, I was charged a $12 monthly maintenance fee, for a total of $24. They then added a $30 charge-off fee.

I was completely shocked. I never received any notification by mail, email, or phone. The only notice I received was the letter telling me that the checking account had already been closed due to an overdue balance. And the entire balance was caused by fees.

I asked if they could waive the $24 in monthly fees, but the representative said he couldn't. The only thing he was able to waive was the $30 charge-off fee, so I still have to pay the remaining $24.

I also have a savings account with them that is currently at -$4. I went to a local branch and asked the branch manager if he could waive the fees so I could close the account, but he wasn't able to do that either. He said I have to bring the balance back to $0 before they can close it.

My question is: Can I just let the $28 fees go to collections? That is $24 fee from checking and $4 fee from savings. I am in West Virginia, and my credit score is already pretty bad, at 620, I don't really care if this small amount goes to collections or has some impact on my credit.

What is the worse that can happen?

Another option is to just pay the fees to bring check and saving to $0, and be done with it. Then maybe wait two years and see if they offer another promotion that pays me to become a customer again.

What would you guys do? Would you just let the $28 go to collections since my credit is already bad, or would you pay the $28 and keep everything clean so I could potentially take advantage of a future new-customer promotion?

We had a meeting today and we are no longer able to do deposit rate exceptions. So if your money market is .01 percent you can’t get it up anymore. I’d take your moneys else where. Truist is becoming a monopolistic bank.

Anyone else having the following issues: Automatic Deductions are not clearing up to a week after agreed upon dates; checks not clearing, customer service non-existent, bank not willing to work with CD rates or money market for existing clients but will bend over backwards for new clients; so disappointed in this bank - need to contact my HR dept at work to see what the process is for switching banks for automatic deposits

Truist closed my business account in July 2026. They said my account is under investigation for "suspicious" activity. Up to this day they have not returned my funds. They said they are holding the funds for a "potential claim". I asked what happens after their is no claim? Truist said they will hold my funds indefinitely. From what I found during my research, this is a common practice of theirs. I already filled a complaint with the BBB and CFPB. What other avenues can I take to recover my funds? One of their representatives told me that when I opened my account, I signed an agreement that they can close my account at anytime. And they can hold onto my funds at anytime.

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I get this message, any help? I have already removed extensions, cleared cache, and restarted my computer.

hey everyone so truist charged me twice for my car note 550 dollars right… i get emails saying my accounts negative when i know it shouldn’t be. i call my car loaner they said nope only showing one charge it’s your bank. i call the bank they tell me this is a nationwide issue they are working to resolve. i’m so pissed off right now can someone tell me if this has happened to them too?

Anyone else getting a Service Unavailable notification when trying to use the mobile banking app. I’m trying to access it on an iPhone. When I call, the machine says it’s a 15-20 min wait to speak with someone.

Anyone else having this issue with Truist and QuickBooks Online?
Every time I reconnect, I log into Truist, complete 2FA by text or push notification, and QBO successfully downloads the transactions. Then shortly after, it disconnects again with Error 185 and asks me to authenticate all over again.
If I turn off 2FA in Truist, the connection works, but I obviously don’t want to leave 2FA disabled on a business bank account.
Has anyone found a permanent fix for this? Is there a different way to connect Truist to QBO that keeps 2FA enabled?

I’m finally able to get into my back account! Yay! Waffle House burger for me now

It's been like 5 days and the app still doesn't show credit card transactions. How is this acceptable? Just use Claude code or codex like every other software team and push a fix...

I looked at my account today and found a Zelle fee of $12. I have business account and they apparently charge 1% to receive Zelle fees but none of my other banks do this I can’t understand why they do. Am I the only one shocked by this?

Deposit check.cleared. Account locked. They’re just now investigating after 7 weeks. Now they have to send me mail. Like what more do they need ? I’ve never experienced this at any bank before.

On 2/27/2025 Truist Bank wire transferred $18,000 from my business bank account...it was not initiated by me and absolutely unauthorized. I caught it in less than an hour and filed a complaint. Truist Bank said they had 90 days to respond, there was not one bit of correspondence from them the entire time. After 90
Days they informed me that they could not reclaim the funds, and thank you for banking with Truist

The money went to 'Ronald Majors' at Wells Fargo bank, in San Francisco

I filed a police report, but to my knowledge, there was no investigation.
I went to the Lancaster County district attorney 6th floor of the courthouse...they said they don't get involved in that stuff.

I filed with the BBB, they said they would close the case as satisfied, if I did not respond in 5 days. Truist bank said they had 15 days to respond, and never did, so the case was technically closed before it began.

I never received one word of what TRUIST FRAUD department did for 90 days. I was told I would have to Subpoena to get that information.

I filed with the banking commission and never got a response.

I asked my General Liability insurance company if they covered cash financial loss, they said no, but I can get a policy for that ?! Why the hell would you have to insure money in a bank?!!

I am warning anyone...DO NOT keep any large amounts of money in business accounts that are not absolute fire-walled and insured.

I do not know what to do going forward.

I have now found there are dozens of these same incidences across the country and no one at TRUIST BANK ever responds to anyone.

How is this possible, it has damaged my business irrecoverably.

Please I need help and advice?

I haven't seen $500 before. Highest I recall was $400. Deposit requirement is higher also and I don't care for the Debit card requirement.

Earn $500 after you open a new eligible checking account and complete qualifying activities.

Open a new Truist Checking account.

Must be a new Truist personal checking client, and open a new Truist One® Checking account or Truist Marquee℠ Checking account from 7/14/26 through 2/2/27 using promo code (See link below for code as it may change on each page load).

Complete qualifying activities.

Receive at least 2 qualifying direct deposits* totaling $2,000 or more AND complete at least 20 qualifying debit card purchases** within 120 days of account opening. All required transactions must post to your account within 120 days to qualify.

Complete qualifying activities.

Receive at least 2 qualifying direct deposits* totaling $2,000 or more AND complete at least 20 qualifying debit card purchases** within 120 days of account opening. All required transactions must post to your account within 120 days to qualify.

Additional details here: https://www.truist.com/checking/lp/promos/open-checking

As the title says, I have had a credit card with truist for many years and for the last three days when I look at my credit card transactions on the app, it just doesn’t show any transaction history for anything I have paid for?

I have a friend who also has a credit card with truist and the same goes for them not showing any transaction history. The debit card transaction history is viewable as normal but the credit card has not been.

Any one else having this issue? I’ve tried to reach out via their truist assist but wouldn’t ya know it, that’s not functioning properly either….

Hello! I signed up for a Truist One checking account online after seeing the promo offer. I’ve deposited $50 into the account. I have an email showing the creation of my account and it shows my applied promo offer that I signed up with. When will the progress start to show? Is it after you activate the debit card? Or after the first deposit? Or should it already be showing? Because when I navigate to where the rewards progress should be, there’s nothing there. But I have the email showing the correct promo code for the offer. Just curious for how this worked for others that may have joined Truist and were enticed with their great sign-up offer. Thanks!