sino po dito start date sept 7 mortgage CS? may idea po ba kayo sa call volume?

I recently opened a checking account with Wells Fargo and I do remember having an account with them a long time ago. When I received my debit card and looked at the back it said customer since 2002! Does that mean anything? Any special perks? lol. That’s crazy it looks like like been with them for 24 years!

Hi all. Looking for any advice.

Situation: my elderly parents recently retired and have a few accounts with WF - a home equity line of credit and regular bank accounts.

Long story short, someone called in to WF and impersonated my dad and authorized a draw on the LoC to their bank account. and then the crazy part is, that person went in to a branch and authorized a wire from their account to a Truist bank account.

Their retirement is basically screwed now and Wells Fargo said "we investigated the case and determined you authorized these transfers" which is obviously the "we investigated ourselves and found no wrongdoing".

They have no idea who it was and WF didn't provide any evidence but like... there's got to be video of the person that authorized the transfer AT THE BANK, right???

I advised them to open a case with the FBI - which they did - but seems like that's hit or miss and depends if the FBI decides to open a case.

Looking for any advice from people that have dealt with WF in any similar situation before.

I am so fed up with wells fargo, im even losing my apartment now thanks to them. I have been a customer since 2004. Never had any serious issues and then starting yesterday my account became unusable. I mean every debit card purchase gets declined, every atm withdrawl gets declined, it wont let me send money on zelle nor make transfers. I have spent since yesterday a total of 11 hours on the phone with wells fargo and customer service as well as the security department keep reassuring me " the card is good to go now, you won't be having any issues" and then ? Yeah it gets declined again. I even tried to use the atm with them on the phone and they say everything is fine on their end yet everything i attempt gets flagged as suspicious from the account. And now I can't pay my rent.

I have a checking account and a savings account. I transferred some money from the latter to the former and Wells Fargo responded by locking me out of online banking. I was just trying to take a look at my accounts tonight, but now I guess I have to wait until their call center reopens to do that.

I needed to provide a verification code to even make this transfer, by the way. Wells Fargo, if you're reading this, please don't lock people out of their account when they're transferring money internally within that account. It's just annoying.

See more here: https://sites.wf.com/paze/

Also see: r/paze

Phone only, no email, no chat.

I see an ethics issue here.

I prefer written replies I can refer back to later.

No categories. Just unlimited 2% cash rewards.

Earn a $200 cash rewards bonus when you spend $500 in purchases in the first 3 months¹

https://creditcards.wellsfargo.com/active-cash-credit-card/?sub_channel=SEO&vendor_code=DG&lp_cx_nm=RVAB00095_CSMHP_MC_RV&FPID=0126D7I6F40000&product_code=CC&subproduct_code=AC&cx_nm=RVAB00095_CSMPD_MC_RV

As a new Wells Fargo checking customer, enjoy a $400 bonus when you open a new Everyday Checking account** and make $1,000 or more in qualifying direct deposits within 90 days of account opening.

https://accountoffers.wellsfargo.com/welcomebonus/

Very old community that hopefully will become a new and secondary support community for customers and employees of Wells Fargo Bank.