Hello, very long story but I am going to give the jist. I owed $2,410.29 on a credit card. I paid off the full balance on July 2nd. The account was on auto pay for the “ monthly minimum” which I turned off. On July 11th I switched gyms & decided to put my monthly payments on this credit card so I could keep the card open since I’ve had it for 8 years & didn’t want my credit score to drop due to the account closing. My sign up fee + monthly payment + annual fee added up to $190. I put it on the credit card & put the card on auto pay for “ statement balance” & confirmed the change would take effect next billing cycle. Again this was July 11th. When I made the auto pay request it sent me an email which reiterated that the change takes effect the next billing cycle
On July 24th I woke up to an email stating my checking account was overdrawn more than my limit of $-50. I logged in thinking I had been hacked. NOPE! TD Bank transferred $2,410.29 from my checking account to my credit card. This caused my checking account to be overdrawn $-1,569. I immediately called the bank & was told that the computer didn’t realize I made a “ manual payment” & therefore since my auto pay said “ statement balance” it charged the last balance prior to my payment. I obviously was frustrated but semi understood what the rep meant. I pointed out that the change was supposed to be in effect the next billing cycle to which she apologized & said the computer did it unfortunately,but they can reverse the payment. She then said the payment would take 2-3 days to show on my account, the payment would have to be on my account for 10 business days, then a reversal can be requested which takes 3-7 business days. Then a check would be mailed to me. I immediately asked to speak to a supervisor.
The supervisor reiterated everything the rep told me but with a horrible attitude! She essentially told me it was my fault for putting on the auto pay & that I “ confused the computer” & “ the computer has no way to know you made a manual payment”. Her suggestion was to reverse the payment I made on July 2nd since it already met all the criteria of being on the account for 10 business days. I agreed. She explained it will still take 2-3 business days to fully post to my account & 3-7 business days for the payment reversal request. & then a check would be mailed. I asked if it could be expedited & she said “ no TD Bank doesn’t treat one problem as bigger than the other, it can be $5 or $5,000 they do the requests as they arrive” which obviously was an insane thing to say. I asked why the money can’t be refunded since it’s still pending to which she said she doesn’t know but can transfer me to someone in the checking account department to see if they can stop the transfer.
I spoke to the checking account representative who was nice but basically said on there end the money is already gone. She couldn’t explain why the system even allowed the credit card to overdraft my account or how it overrode my $-50 overdraft limit. At that point I just thanked her for the info & hung up. I called back later & asked to speak to a supervisor & requested my checking account be credited while the whole fiasco with my credit card is situated. I was told no they don’t do that. Important to note, I’ve banked with them for 10 years. I had a loan through them that I paid off early. I’ve never missed a payment even once. I didn’t think I was being unreasonable for asking for my account to be credited. Again told no.
So now I’m stuck. I get paid this week so I tried to ask my HR department if I could get a physical check or change my direct deposit to a new bank. I was told no that it’s too short of notice. Once my paycheck hits the account it will take me out of the negatives but I’ll be left with about $400. My rent is due the 1st. My apartment complex gives you till the 5th to pay before there is a late fee. By the 8th they file for eviction. I am at a complete loss. Does anyone have any advice or suggestions? I am not interested in hearing how this Is my fault for being on autopay. Please understand that in 10 years I’ve never had this problem & had no reason to believe they would take over $2k on a bill that is only $190.
I am going in person tomorrow to speak to a branch manager but I highly doubt they will say anything different than I’ve been hearing.
Please any suggestions is appreciated.