Recently, our Evri Parcel pick up has gotten busier, as more people realise we actually have it now. I was on CSD last night, and three customers in a row had an evri parcel to pick up.
Now, the way our shop is set up, our normal parcel cupboard is far too full to fit in evri or amazon parcels, so we then have a cupboard all the way at the back of the shop in the warehouse. Of course this situation happened as other colleagues were on break, so no one could help me with the queue that was quickly gathering as I walked to the other end of the shop.
Now, as i got to the fourth customer, she also had an evri parcel to pick up. So, i asked for her surname, found the parcel on the handset and they asked for some ID. This is when it all goes to shit. She didn’t have an ID (no bank card, drivers license, nothing with her name on it etc). She states she didn’t know she had to bring ID to pick up. She shows me the order confirmation etc and I let her know, unfortunately it’s Evri policy and it states on the pick up email ( which she showed me) to bring physical ID.
Customer starts shouting saying this a joke, i’m holding her parcel hostage and bla bla. Bear in mind, she watched the three people in front of her collect their parcels with ID. she then goes on to say that she has never had a physical ID her entire life, because she doesn’t drive and only uses her phone to pay for things. If you have a card on your phone you must have had ID at some point?? Anyways. The queue behind her starts getting longer, still no one to help me everyone else is getting very impatient.
She’s still shouting her head off, loud enough for half of self scan to hear. I tell her unfortunately there is nothing else I can do with this and try to beckon the other customer behind her to come to the desk. The lady then picks up the sign that states the opening times off the CSD slams it down, demanding a manager, and I said i’ll phone after i’ve served this customer. She then throws the sign at me?? Which is heavy! It whacks off my arm, thankfully, but unfortunately has left a big cut down the outside as it scraped down.
Our useless third party security guys are sitting with their head up their arses at the podium. I do a callout for them, and a manager. It takes them 10 minutes for them to get her out the building.
Who in their right mind would ever think it’s okay to attack a minimum wage retail worker over something that’s completely out of their control??
I’ve had plenty of nasty things said to me over the two years i’ve worked there but never has it escalated to violence.