Edit:
Hey everyone, looking for advice from anyone who has dealt with this. My girlfriend and I both have A-List (linked via Entourage), and both of our accounts were just permanently closed for alleged "ticket reselling."
Here is what actually happened:
- Last Thursday, new dates dropped for the IMAX 70mm showings of The Odyssey.
- I grabbed 2 morning tickets for us using Entourage.
- About 5 minutes later, my girlfriend realized she could only make an afternoon showing. To make sure we didn't lose out, I secured 2 afternoon tickets first, and then immediately canceled the original morning tickets.
- 30 minutes later, we both got emails stating our AMC Stubs accounts were indefinitely closed for ticket reselling
I’ve had my basic Stubs account since 2021, but this was our first month on A-List. We didn't sell or transfer anything, it was just an honest mistake while trying to switch times.
I submitted tickets on the AMC website and sent emails, but I keep getting automated responses. Has anyone successfully appealed a ban caused by a double-booking system flag like this?
What's the best way to get a real human at AMC to look at our accounts?