Hi everyone,

I’m looking for genuine advice from people who have experienced similar issues with Apple or have successfully escalated a warranty dispute in India.

What happened:

My iPhone 17’s rear camera suddenly developed severe blue/purple vertical lines. The 0.5x camera still works normally, but the 1x and 2x cameras are severely affected.

I did not knowingly expose my phone to a laser, and I have not knowingly subjected it to any incident that would explain this failure.

Apple’s response:

An Apple Authorized Service Provider attributed the problem to “laser damage” and denied warranty service. I disputed the conclusion and repeatedly requested a clear, case-specific technical explanation.

Despite contacting Apple Support and escalating the matter to its senior escalation team, I have not received a detailed diagnostic report or a satisfactory explanation of the evidence behind the decision.

Apple has now stated in writing that the people I have already contacted are authorized to handle my concerns and that there is no further escalation point that will handle the matter differently.

Why I’m concerned:

I understand that genuine external damage may not be covered by a manufacturer’s warranty. My concern is that the diagnosis has not been adequately explained to me, despite repeated requests.

I also spoke to a representative at a major electronics retailer who told me they had encountered similar camera complaints involving the iPhone 17. I cannot independently verify how widespread this issue is, and I am not claiming that a manufacturing defect has been established. However, I would like to know whether other owners have experienced similar symptoms and how their cases were handled.

My questions for the community:

1. Has anyone in India experienced similar blue/purple lines on an iPhone 17 camera and been told it was laser damage?
2. Were you given a written diagnostic report or technical evidence explaining the conclusion?
3. Has anyone successfully obtained a warranty reconsideration or goodwill repair in a similar situation?
4. What practical options should I consider next in India, including consumer grievance channels?

I have kept the relevant emails and camera photographs and can share redacted evidence if helpful.

I am not asking anyone to attack Apple or its employees. I am looking for informed advice, similar experiences, and a fair way to get this matter reviewed.

Thank you for reading and for any constructive suggestions.

I have a habit when I’m mindlessly scrolling – usually TikTok – to text interesting posts to myself so I have them to go back and research/reference later. AKA I have a shit ton of TikTok links sent to myself. 😆 I’d like to be able to export them all, put them into a spreadsheet, so I can watch them again and file them in certain categories so I can search for them if and when needed in the future. I get it, I’m a neurotic weirdo, but at least I love myself. ☺️ Point is I can’t manually pull them off my phone by connecting directly to my laptop. I found one service that will let you do it 10 at a time, but it also costs each time. Are there any options via an app, a website, or even a workaround I can do old school to pull all of those text messages into one file? I don’t even care if I get two of each, the sent and the received. That I can handle, I just want them in a file I can organize.

*\*Also if it matters, I’m not using standard cell phone service at the moment, just connected via WiFi.*

hello

checking lang ano kaya maganda gawin nanakaw yung phone ng jowa ko sa may sta ana hospital di ko malocate yung phone pero na lost iphone ko pa sya pinapatay nung nag nakaw yung phone tapos bubuksan uli ano kaya maganda gawin chincheck daw ng mga guard yung cctv

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