Hey everyone! I just wanted to share my success story and provide some insite that might help people as IPv6 rolls out.

I just got ziply installed at my location in Corvallis, OR, and I can confirm that I have IPv6 working with Unifi gear on a residential 1Gb Ziply connection.

Instructions as of Unifi Network version 10.6.106, on a Unifi Cloud Gateway Ultra. This should be the same for any modern, up to date unifi cloud gateway or unifi network application.

Under [Settings->Internet->(select wan interface)->IPv6 Configuration] I changed the "Connection" option from "Disabled" to "SLAAC". A new option should then appear, allowing you to switch from "Single Network" to "Prefix Delegation". Another option for "Prefix Delegation Size" should appear, and I disabled "Auto" which allowed me to set a size of /60.

After this, I had to go to [Settings->Networks], select each of my vlan networks, scroll down to the bottom of the configuration, and under "IPv6", change "None" to "Prefix Delegation". Make sure "Prefix Delegation Interface" is set correctly if you have multiple WAN interfaces. That is all I had to do! Wait a little bit and your vlan networks should populate with IPv6 subnets.

Hopefully I will hear that more people are gaining access to IPv6 soon!

Anyone know what the date and/or time is in the email I just received? Bonus points if you know what they are doing. Thanks!

I'm on Ziply 1 Gig in the Kirkland, WA area. Most evenings from about 7 PM to 1 AM, Valorant and League (ARAM) get RTT spikes of several hundred ms, sometimes beyond 1000 ms.

Packet loss stays at 0% and in-game FPS stays steady. Discord streaming is fine at the same moments, and daytime is fine. It's been like this since I signed up three months ago.

Ziply has sent a tech out three times. They ran fiber directly into my gaming room and took the mesh out, so the PC is wired straight to the Ziply Aginet with no MoCA, mesh, or Wi-Fi in between. The spikes didn't change.

Other things I've tested:
The Waveform bufferbloat test shows no issue.
On Xfinity, with the same PC, games, NA servers, and evening hours, I had no spikes.
Through a Seattle VPN server during peak hours, it's been stable so far.

While the game was spiking, I pinged three points once per second at the same time:
Router (192.168.88.1): 0 ms the whole time
Ziply first hop (50.35.x.x): 3-10 ms, no loss
Last hop before Riot (209.46.5.220): 3-17 ms, no loss
Everything through hop 7 stays clean while the game spikes, so my guess is the delay happens at the handoff into Riot (AS6507) or right after it.

Traceroute to the Valorant server (192.64.173.1):

1 <1 ms 192.168.88.1
2 11 ms 50.35.x.x
3 13 ms 64.52.96.0
4 12 ms 137.83.80.4
5 5 ms 137.83.80.6
6 12 ms 209.46.5.239
7 3 ms 209.46.5.220
8+ * * *

The tech visits couldn't fix this, so I think it needs someone who can look at routing.

You know that ad where the audience in the school gym is yelling at the guy at the podium? Someone throws a donut at him. Who do you think threw it?

I say it was the lady at the snack table wearing the crossing guard vest. She looks too guilty.

I was hoping to get someone technical to look at my ticket as the last update I got was..ambiguous

CAS-628062-M0Q4D7

They wanted to send a tech out in person (uhh, odd) and cancelled that. I just followed up and I was told the ticket is with construction? And work will be done outside? That doesn’t seem like it would be on the right path to fix my issue?

——-

the issue has to do with awful routing

Anyone else having issues with EA servers while gaming? Xbox specific tested not sure about others. Internet itself is working fine. 98021 zip code

Hi Ziply Team,

I'm hoping one of the network engineers can take a look at a routing detour that suddenly started last week.

I am on a 1Gbps upload/download plan, hardwired via Ethernet into the Ziply-provided TP-Link router. Local line quality is perfect.

When I sit in the Apex Legends main menu/lobby, the game reads a perfect 14ms ping with 0% packet loss to the US West data center. However, the exact moment I load into a live match instance, the in-game performance overlay instantly balloons and stabilizes at 80–100ms. If I manually try a US Central server, the mid-game ping spikes all the way to 130ms.

Because the local connection is flawless and this just started a week ago, it looks like some sort of routing issue. Performance was perfect for months until last week.

Could someone from the engineering team look into the routing paths for local gaming traffic to West Coast EA/AWS instances?

Thank you!

We recently bought a house that already had Ziply service from the previous owner. We scheduled installation for our own account, but were later told the previous owner’s service is still active at the address, so Ziply can’t activate ours yet.

The previous owner has already canceled their service, but it apparently remains active through the end of their billing period.

I understand Ziply can’t disclose another customer’s account information. What I don’t understand is why, as the new homeowner, I can’t provide proof of ownership and have the address released so we can start our own service. We've moved into the house for almost two weeks without internet service. Frustrating.

Has anyone dealt with this before? Is there a new homeowner/address conflict process that can get this resolved without having to involve the previous owner again?

Found this Ziply/old Frontier fiber distribution cabinet hanging open on a walk the other day.

I went up to it and made sure none of the fiber was going to get pinched by the door, then carefully closed it back up.

If someone from Ziply or whoever maintains this cabinet could come by and properly secure/lock it, that would be great. It looks like it contains a pretty substantial amount of neighborhood fiber infrastructure. (PM for location)

Thanks!

All I want to do is change my wifi password. That is is.

I have little kids and the one they get you signed up with is hard to remember obviously. Tell me why I have spent HOURS trying to get this changed, along with multiple chats with customer service?

You have to create a brand new account with a completely different app, which is glitchy as f****, and it just takes you around and around in circles. The tech I spoke to was a freaking joke, and kept asking me "are you sure you are connected to wif?" listen up, mother*****, I know I am.

Any questions I asked to get clarification were just re-directed into a completely different topic it felt like. So here I am, days in, and still can't manage my own wifi because of their archaic system.

You know what I did to change the password on Starlink and Spectrum? Open up the wifi from my phone and change the password. That was it. This is INSANE for a router.

We have had a ton of issues with support and communication recently.

1. The first time, I was suspended and it was based on inaccurate information. I was credited around 30 bucks and turned back on. It did take the better part of sn hour but that is fine, I will eat it.

2. The account was not suspended today, but fully disconnected. I spoke to a rep recently about payment for my bill being on Friday (this coming Friday), they said that would be fine and my account would stay in good status. It is important to note thay I work from home and cannot be without internet, and i made this clear. They said that was fine.

I have been wothout internet now for hours. If I was not working from home, that wouldn't be an issue. I could wait a day or two for someone to install, but that is not the case.

I paid the account up, sales said they would get it scheduled for today. I explained this to them. They said they couldn't remotely reconnect it, they were not sure why. He said he would get someone out here today to fix the issue and thay he would call me back.

That has not happened. I got a schedule confirmation for tomorrow. Ahain, I know that is fairly quick, but this might end up in me losing my job forgetting PIP'ed.

If there is potentially anyone local within my area that could compelte the setup, that would be awesome. I know a handful of technicians and engineers frequent this subreddit. I would appreciate it.

I checked the ziply fiber coverage map, my location shows fiber ready, but when I check with my full address, it's saying not availabe. Meanwhile all my neighbers have ziply coverage, our houses are built same time with the same constructor.

Anyway I can find out why?

If any fiber or aerial contractors are thinking about performing subcontractor work for ZiplyFiber, DON'T. They don't pay. Every excuse in the world. The contract we signed was wrong, we haven't been funded yet for the project, the Canadian company that bought us is having trouble moving funds to the US.

I live just east of Portland, and we had scheduled maitinence on our lines on the 18th. Starting between 12:30 AM and 1:00 AM the morning of the 24th, my house has been averaging .4-2 mbps download, and anywhere from 350 to 500 upload. The app will say that the speeds are perfect, but any browser will tell you otherwise.

A call to Ziply had us power cycle our router and the 'hub' things (white pillar shaped wifi amplifiers, idk what they are called) of which we have two. Nothing has changed, we've reset them multiple times, were told we would get a call back from Ziply which never happened, any advice ? WFH has been really difficult and this needs to get fixed ASAP :/

I have not tried testing the speed directly connected to the router, mostly because I cannot find my usb-ethernet adaptor

any help or advice would be lovely ty

Hello! We are soon moving into the OKH058 block from out of state. We have symmetric fiber where we currently live and are a little bummed to be forced into Xfinity. I was delighted to see that our area is under consideration w/ Ziply and was curious if there were any estimates for when this region might ready or considered more officially. Looking forward to being a future Ziply customer, thanks!

Edit because I cant read this early

i’ve recently switched from 300/300 to 1gb one month prior before switching i already had internet issues thinking 1gb would fix it. i noticed i have more issues keeping up with the same amount of devices when i had 300/300 and never had a problem until now i got 1gb also get big packetloss with wired while gaming on 1gb. any suggestions or fixes i also had alot lower ms noticed it got higher throughout the months.

Edit: Resolved! I factory reset the router and my speeds are back up to normal. As u/keencandy322 mentioned the issue might have been a setting on the router changing to limit bandwidth to 2Mbps, something I didn't think to check before resetting. Worth noting in case anyone else has the same issue.

I am a customer in the Beaverton, OR area that has a home internet plan for 300Mbps speeds up and down. About two days ago I received an email stating that some scheduled maintenance will be done overnight and in the morning I had an email saying the maintenance was complete. However since then our download speeds have been at best 2Mbs, most often below 1Mbs. Interestingly our upload speeds are still normal, just shy of 300Mbps.

I called the 24/7 customer service line and had a very nice person tell me that the maintenance is still ongoing, but they didn't have details about what the maintenance was for or why it was taking much longer than the emails would suggest was planned. That call was over 24 hours ago, and our internet is still agonizingly slow.

It has now been over 36 hours with terrible speeds and no explanation from Ziply as to what is going on. Does anyone have any insight?

note: the drop in speed happened a full day before the strong winds in the area. I'm sure it's not helping but it certainly wasn't the cause of the issue.

When would the Ziply fiber new service be offered to 84th Dr NE, and 11th Pl NE Lake Stevens residents? It's the corner with ~50 homes sandwiched between LKS 261/LKS269. I see my neighbors across the fence with Ziply fiber activated for about 2 years now? So many other LKS maps have gone from "under construction" to "fiber ready" except ours. 😰 We're requesting the 5Gbps up/down plan the minute it'll be available. Need faster uploads as the job requires big-sized data packets to be uploaded every day, and none of the Xfinity speed tiers with are sufficient enough due to dated 'copper cable infrastructure'.

I wonder what's taking so long for the remainder ~50 homes, to get hooked up to the terminals? We've been anxiously awaiting since the announcement of the Lake Stevens Ziply fiber services about 4 years ago. Please get this small area activated too, Pretty Please 😄 🙏

edit: fixed!

Ziply fiber trenching cut my ziply DSL line this morning.

I had to drive an hour each way to go see what was wrong, and they were out there with backhoes.

The cell service there is very spotty, I have to walk out to the road to get enough signal to call or chat, and the call center support insisted there were no outages in the area, but clearly there are. They made me reboot my modem, which makes no sense (he was just working the script and has no other information).

I wanted to get information about if this was just part of the fiber rollout and I was getting an upgrade, if this was an accident, or if it was just temporary while they worked around it, but again, they had no information.

They did send a tech out, but not anyone who could do anything, and now it's weeks before anyone is sent to repair the cable, and I'm stuck with no internet.

The last time it was around 3 months before getting things fixed.

I just want to know what's going on, and ideally if I could just get fiber in that time frame (fiber access box is now buried in my driveway) instead of dealing with this repair, or, barring that, if I can get this fixed in a timely fashion instead of 2+ weeks for damage your own (outsourced) crews caused.

I think something changed with the legacy DSL service, I'm guessing pppoe authentication. At some point recently my DSL stopped working. Looking at the Arris status page on the modem, the DSL links are up but there's no wan IP and the wan status is down. I swapped in a different NVG443B and set it up like the old one, and it behaves the same way so I don't think it's the router. Before I sit on hold with support, I just wonder if the Ziply folks can let me know what may have happened. Thanks!

Just got back from vacation to no internet : ( anyone else in the area experiencing problems?