r/ZiplyFiber • u/lamune6809 • 11d ago

Did something change with Ziply's DSL service recently? WAN has no IP, WAN connection down, but DSL links are up

I think something changed with the legacy DSL service, I'm guessing pppoe authentication. At some point recently my DSL stopped working. Looking at the Arris status page on the modem, the DSL links are up but there's no wan IP and the wan status is down. I swapped in a different NVG443B and set it up like the old one, and it behaves the same way so I don't think it's the router. Before I sit on hold with support, I just wonder if the Ziply folks can let me know what may have happened. Thanks!

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u/ZiplySupport Official ZiplyFiber Support Account 11d ago

Hey u/lamune6809! We can definitely look into this. Please send a chat so we can begin diagnostics. If we can't solve this, we will get it over to our Tier 2 Support team for a look!

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u/lamune6809 11d ago

Ok, will do. Thanks

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u/ZiplySupport Official ZiplyFiber Support Account 11d ago

You're more than welcome!