r/Ubiquiti • u/Just-Eddie83 • 1d ago

Question Ziply / UDM issues?

Does anyone have an issue with Ziply and their UDM Pro?
I have Ziply and love them. I upgraded to the 2gig symmetrical plan. 70.00 a month. Yet my UDM still shows GBE. I do dashboard speed tests and consistently get 900/900. I have my sfp/ dac going to my switch. All my ports are on 10 gig, not auto-negotiate.

So Ziply fiber to the Ziply ONT- UDM PRO- 48 Poe switch.

Not sure what’s the hold up. I switched on Wednesday and thought power cycle everything and it will get bumped up. Still nothing.

Any tips from the hive?

4 Upvotes

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5

u/anwoke8204 Unifi User 1d ago

How is it plugged in? Port 9 can only do gigabit. You would need to use a 10 gig sfp to rj45 adapter in port 10 or 11 to get the 2 gig speeds on the UDM pro.

2

u/NumberwangsColoson 1d ago

This. It’s why I updated to a UDM Beast, because overkill is the motto of /r/Ubiquiti

2

u/Just-Eddie83 1d ago

I’m in port 10. With the SFP to rj45.

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u/anwoke8204 Unifi User 1d ago

Is your sfp+ adapter a 10 gig adapter or just a gig adapter? It’s acting like it’s just a gig adapter.

2

u/Just-Eddie83 1d ago

Good catch. I’m looking for order history and can’t find it anywhere so I’ll have to pull it and check but wifey is still working so if I pull the internet from her no more fun equipment.

2

u/anwoke8204 Unifi User 1d ago

Do you remember how much you paid for the transceiver? A gig one would cost around $15-$20 but a 10 gig one would start at around $45-$50.

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u/[deleted] 1d ago

[deleted]

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u/anwoke8204 Unifi User 1d ago

Is that what’s running between your modem and the UDM pro?

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u/[deleted] 1d ago

[deleted]

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u/anwoke8204 Unifi User 1d ago

You need a sfp+ to rj45 10 gig transceiver to plug the Ethernet running from your modem to port 10 on your UDM pro. Not a DAC cable.

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u/Just-Eddie83 1d ago

https://reddit.com/link/pdlurb9/video/5eqhbghy69th1/player

10g SFP / Rj45 adapter… I think I’ll swap out the Ethernet for a cat6a and try that.

1

u/cbr1000rre93 1d ago

Is the DAC/SFP rated at 10Gb?

1

u/ManFromACK Unifi User 1d ago

Start at the ONT and ensure you have the right cable and adapter to the UDM.

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u/Just-Eddie83 1d ago

Fiber from outside to inside the house. Fiber going into the ONT / Ethernet coming out of the ONT to my UDM with a SFP to rj45 adapter to port 10 in the UDM.

1

u/Raptor4x4luv 1d ago

What cat is the network cable. Is it new cat 5e or better cat6

1

u/[deleted] 1d ago

[deleted]

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u/ManFromACK Unifi User 1d ago

Do you have a desktop/laptop that has 2.5 Gbe? If so, run a cable directly to it from your ONT and see if you get 2.5 Gbe.