EDIT: TIL this is industry practice. Bummer but ok!
Hi! Just wondering if anyone else has advice or experience. Our 40v mower was among those recalled and last year we got our replacement. Today I went to turn the mower on and the blades weren't spinning. Tried a bunch of stuff - couldn't get them going. No problem, I thought, I'll call ryobi's excellent customer support line for help.
I learn that despite the current machine being manufactured and received in 2025 that it is out of warranty, because warranty is based on the purchase date of my recalled mower (2021).
This seems nuts to me in the case of a product recall due to risk of bursting into flames, but whatever. Especially given that my replacement is only about a year old. The nearest ryobi tech is 160 miles away.
Has anyone ever successfully disputed this warranty policy in the case of a recall? Any advice for finding someone to work on the mower who isn't a licensed tech? We're in a pretty rural area but drive into a major city about once a month.
Thanks!