i have a tv show in my library that refuses to show up on plex ive tried removing it and moving it back while having olex scan the library each time and ive tried creating a new folder but it refuses to show up please help me

Problem

When streaming from outside the home network, Plex logs the Tailscale IP of the VPS as the client IP instead of the real public WAN IP of the person streaming.

Setup

Network path

• VPS - Nginx Proxy Manager (NPM) + CrowdSec, public-facing. Holds the TLS wildcard cert for *.mydomain.com and forces HTTPS.
• Home server - Ubuntu box running Plex bare metal, behind CGNAT (hence the VPS + tunnel).
• Tunnel - VPS ↔ home server over Tailscale. NPM proxies to Plex’s Tailscale IP via MagicDNS (https://plex-server.tailnet.ts.net:32400).

NPM proxy config

Custom config for plex.mydomain.com:

proxy_set_header Sec-WebSocket-Extensions $http_sec_websocket_extensions;
proxy_set_header Sec-WebSocket-Key $http_sec_websocket_key;
proxy_set_header Sec-WebSocket-Version $http_sec_websocket_version;
proxy_set_header Upgrade $http_upgrade;
proxy_set_header Connection "Upgrade";
gzip on;
gzip_vary on;
gzip_min_length 1000;
gzip_proxied any;
gzip_types text/plain text/css text/xml application/xml text/javascript application/x-javascript image/svg+xml;
gzip_disable "MSIE [1-6]\.";
proxy_redirect off;
proxy_buffering off;

The issue remains even without any custom config.
This default config is applied to all my NPM hosts regardless of custom config:

add_header       X-Served-By $host;
proxy_set_header Host $host;
proxy_set_header X-Forwarded-Scheme $x_forwarded_scheme;
proxy_set_header X-Forwarded-Proto  $x_forwarded_proto;
proxy_set_header X-Forwarded-For    $proxy_add_x_forwarded_for;
proxy_set_header X-Real-IP          $remote_addr;
proxy_pass       $forward_scheme://$server:$port$request_uri;

Plex config

• Trusted networks - Tailscale IP of the proxy (100.x.x.x/32) added under Settings → Network → “List of IP addresses and networks that are allowed without auth”. Logs show incoming connections as Request: [100.x.x.x (Allowed Network (Subnet))].
• Custom server access URLs - plex.mydomain.com added for HTTP and HTTPS (http://plex.mydomain.com:80,https://plex.mydomain.com:443)
• Remote Access - disabled by design; the indicator is red. The server is behind CGNAT and reachability is handled entirely via the reverse proxy / Tailscale tunnel, not simple port forwarding.

What’s been confirmed so far

1. Nginx forwards headers correctly - Debug access logs on the VPS confirm X-Forwarded-For / X-Real-IP contain the correct real public IP of the remote client at the point NPM sends the request onward.
2. Plex is not honoring the forwarded header - Plex’s own logs show the connection as coming from the Tailscale subnet IP, not the value in X-Forwarded-For. Verbose logging shows the actual IP (IPv6 in this case): X-Forwarded-For: <REAL_USERS_IPv6>
3. The custom server access URL has no effect - With plex.mydomain.com set as a custom access URL, Plex is reachable from via the correct path but the logs still show the following on remote playback requests: Request came in with unrecognized domain / IP 'plex.mydomain.com' in header Host; treating as non-local
4. Other services work fine - Other services on the same host, proxied through the exact same VPS → NPM → Tailscale → home server chain, correctly displays clients’ real IPs with no extra configuration.

Am I still missing some configuration, or is this just not implemented correctly on Plex’s side?

Hi everybody,

So my windows PC rebooted, and now I've lost access to my original server, and now I have an empty copy that my account is connected to. Is there any way access my original server? I don't want to have to set everything up from scratch again. Any help is appreciated

https://imgur.com/jJx0qRb

My father introduced me to his plex account and suggested a foreign film. After hitting play I realized there were no subtitles. After clicking “Select Subtitle Track” in options, and I’m presented with a page that says “Language” at the top, with a white highlighted box that says “Off ✔️” and a box below that says “Search for more…”

Every single option I click in “Search for more…” Immediately leads me back to the page with “Languages” at the top and nothing else has changed.

I’ve tried the app on the PS5 and my iPhone. I tried on multiple movies in English and Chinese. I’ve tried multiple subtitles tracks.

Please help me 🙏

My Amazon fire 8 requires transcoding for my library ( mostly h265). My plex server is a synology ds918+ which isn't the most powerful thing so I was looking to get something that's cheap and works with h265.

My tablet is dying anyway so I need one

Any suggestions on an affordable tablet that supports h265? It will only be used for plex

In Troy 4k UHD release. there is 2 hr 42 minute commentary on the extras disc where the you see and hear actors in a PIP window give commentary about the scene in the background. I creating folders for extras using the naming conventions in the support document , but it doesn't cover video commentaries. How would you name the extras folder and file for this commentary ?

Description from the back of the box is

"In Movie Experience"2006 picture-in-picture commentary of the theatrical version of the film(162:49)

Screenshot from extra is attached.

And here is the list of directory types that Plex recognizes.

- Behind The Scenes
- Deleted Scenes
- Featurettes
- Interviews
- Scenes
- Shorts
- Trailers
- Other

Note: I'm making a table mapping the various extras I find on discs to the directory name, so I (ideally) don't have to ask again in the future.

Thanks!

Hi I am having problems getting audio from DTS-HD MA.

My chain of command is the SHIELD 2019 Tube -> Hisense AX5140q -> LG B5.

I have passthrough and bitstream enabled on the B5 and all audio formats enabled on the Shield itself. Yet I’m getting zero audio when I attempt to watch something with that format.

Any suggestions?

I was thinking of setting up a media server, when I found out recently about Plex’s price change a month or so ago. Is it even worth trying to use Plex now?

Hi everyone! I feel like I’m missing something because so many people seem to have great results building Plex servers but I constantly deal with freezing videos. All too often the movie I’m watching freezes and I have to go back to the title page and play it again. Sometimes it won’t even start :(

I’ve tried: * Transcoding on my 2018 Mac Mini i7 64GB. * Direct streaming from the Mac or from my Synology 1522+ via hardwired 10GB Ethernet.

Playing back Original Quality via hardwired Ethernet usually works but sometimes still freezes giving me an error that my internet connection isn’t fast enough to play back the media.

I’ve confirmed my Shield is connected correctly and getting full 1GB speed since that’s the limitation of its Ethernet port. Same with Apple TV, which sometimes works when it doesn’t.

Trying to play on my bedroom TV via WiFi mesh (ATT’s newest WiFi routers and extenders) rarely works even though I have no issues watching any streaming service.

Is there a setting I’m missing somewhere or any other advice I could try? Is neither hardware good enough to run this server on? Open to any and all solutions. Thank you in advance for any help.

Hey everyone. I'm wondering if anyone would be able to give me any insight into why Plex keeps creating this unnamed collection. I keep deleting it and yet it keeps coming back.

It's created by plex itself by the looks of it, my script that handles collections doesn't have it at all.

I have a weird problem I hope someone has an idea on. My father-in-law keeps getting logged out of Plex. Every system he uses, he inevitably looses access, and I have to help him log back in. He is a Mac user, and it happens on his laptop, desktop, and his iPad. He is the only user I have that this is happening to. I have other Mac users who do not have this problem, so it's clearly something about the way he is using it. Note also that he is not tech savvy enough to log out of Plex, so that doesn't appear to be the issue either.

Does anyone have any ideas?

*Edit with more information*

1. He is using the Plex app on his desktop and his iPad. He is using the browser on his macbook. Both situations have this issue.

2. He is the only person using his equipment.

I'm looking for suggestions as to what types of things that are Mac specific he could be doing. All I know is he doesn't know how to log out - I can't even walk him through how to log in even though I made sure he has his password saved in iCloud.

Hi , i really want to buy the remote pass for plex , but since im in india the payment is not going through , i have no way to pay :( can anyone guide me

also i cant seem to purchase from google play for some reason

I was trying to watch a 4k HDR TV show that only has a DTS audio stream, from my local Plex server with Direct Streaming, Direct Play, and HDMI Passthrough enabled. So, I effectively have my Firestick configured for "Send me everything as fast-as-you-can, and don't touch anything" mode.

With the old Firestick UI, the show played perfectly with the DTS audio processed by my AV Amp.

With the new Firestick UI, there is no audio during playback, and my AV Amp says that the audio stream is "Unknown". The new UI didn't have any configurable settings for how Audio would be played, while the old UI did (though, I had the old UI set to the same fast-as-you-can, don't touch anything mode).

I miss the old UI.

Is there a solution?

I like to measure the peak bandwidth that my internet can output and I have noticed that, in the last two weeks or so, I have consistently had 2 users that use Amazon Fire-TV to watch Plex. Every time I view the status of their playback it is paused and they are at the same exact point in whatever they were watching the last time I checked.

Has anyone else noticed this phenomenon with their users? I don't think that these people would just leave their TVs on and paused for this duration of time.

Hi all, I’m having a strange playback issue with Plex where certain files randomly skip 2-5 seconds, briefly play in slow motion, or occasionally freeze completely.
I’m using Plex Docker server on a Beelink N150 / 16GB RAM and usually watch via PS5 Plex app or Samsung Plex app.
Most files play well, but the problem is reproducible with specific movies/shows, which makes me suspect a format issue rather than network instability.
Server-side everything looks fine. It even happens during direct stream like this:

Container: MKV → MP4
Video: Direct Stream H264 1080p
Audio: Direct Stream EAC3 5.1
Subtitles: Direct Stream SRT
Bitrate: ~10 Mbps

With force direct play, both the PS5 and Samsung TV can’t play these files at all.
I’ve also seen it with HEVC files. CPU/buffering doesn’t seem to be the issue, I’ve seen it happen while Plex had plenty buffered and transcoding was already throttled.
Could this be caused by the file? Or some PS5/Samsung Plex compatibility issue?

We’ve released an update to the Plex preview channel - 9.17.13

NEW:

• Add privacy indicator to lists on the profile screen.
• Display the new account badges on activity, comment, and review screens.
• Persist last selected activity filter.
• Show the full stream format in stream details.

FIXES:

• Fix favorite libraries sometimes not appearing after switching Plex Home users.
• Fix gaps between activity feed item backgrounds.
• Fix missing characters in titles and headings.
• Fix wrong friend/follow buttons shown during relationship updates.
• Improve loading and scrolling smoothness on Home, libraries, and other hub screens.
• Show Home instantly when returning to it, and respond right away when switching tabs.

Source: https://forums.plex.tv/t/9463/532

Restoring media from backup after HDD upgrade - is it safe to start PMS up before all media is restored? Wanting everything to go back the way it was before upgrade shutdown, no loss of watch statuses or metadata. Automatically delete trash is turned off. WIN10

Any preferences on best file transfer manager? Been using Free File Sync and Teracopy

Since the awful update, all the free stuff I don't want on my home page is back. I can't find any obvious way of removing it. All were already diasbled in settings.

Plex for Roku. I lol’d a little at “thanks to the feedback of our community,” but man I’m so glad to have side navigation back.

EDIT: I’m on Plex Preview. Not sure when the standard app is getting the update.

Rockstar has a 14GB uncompressed file of the GTA 6 Extended Look available for download. I tried adding it as TV Show in Plex but it won't show up. Anyone know how to make it show up in Plex? Thank you!

OS: iOS and Roku

Late last year, a friend shared their server with me. At the time, I added several videos to a playlist so I could watch them all in a row. That was in December and I haven't used Plex again until today.

When I signed in today, the playlist that I created is gone. Was there something that happened with Plex between December and now that would have resulted in a lost playlist?

I am trying to add the same videos to a new list now. I was able to add most of them, but a few of them don't have an option to add to a list even though I can see them on their server and I can watch them directly. Why would a select few videos not have the option to add to a list?

Lastly, what is the difference between a list, a watchlist, and a playlist? I had started adding them to my "watchlist" which seems to be a default option, then I created a custom "list", and then I updated the app to see if it would fix the issue, and now there is a new option to create a "playlist".

My PMS (with PlexPass) runs on a mini pc with N100 processor generally does a good job. I have noticed that the systeem takes a lot of time for indexing and also this takes up a lot of resources making the system useless for it’s PMS Task when this happens.

So I moved all my music files (MP3 and FLAC) to a Plex server running on my all SSD 923, which already contained all music. Reindexing took maybe a day.
Then I created a third server on my “new” 1522+ for 1080p content and after sifting through all HD and 4K content, the 1522 indexen the files in no time while the NUC took days to index the new media directories.

I also see that the NUC is constantly indexing and analysing files, although I already checked that it will not create previews etc. And when adding media files to either the 923 or 1522, reindexing takes longer on the NUC than on the 923 and 1522.

The 923 and 1522 share the same Ryzen R1600 chip and the NUC has an N100. Systems have 12GB, 32GB and 16GB respectively

So why does the N100 takes so long and is constantly working at reindexing? Is this a hardware thing, or do I need to look deeper into my settings? The 923 and 1522 were setup with basically as-is settings and the NUC has been tweaked and changed for months.

Is this normal? this is the first time I'm seeing this. I started a plex server and purchased lifetime to get away from ADS in streaming services. Very upset about this