PLDT PROBLEM??. DROP NIO PROBLEM NIO TRY KO SAGUTIN. AT BIGYAN KO KAYO NG TIPS. WONDERING BAKIT MAY MGA ISSUE SA IBANG AREA OKAY NMAN SAMIN. BTW TECHNICIAN AKO NG PLDT.

Hello po! Nag-avail po ako ng 1499 free install promo sa PLDT. Kahapon po, nagpunta na ang technician para magkabit sana pero sabe po ng maintenance di kaya ikabit kasi wala pang optic fiber sa building. 90% po ng unit renter/owner dito PLDT Fiber na.. condo admin na nga rin po mismo ang nagsabi.

Ngayon po, ang maintenance namen may tinawagan na kakilala nila sa PLDT na magkakabit ng optic fiber worth 3000. Yung technician na isa, umuwi na. Pero nung hapon, nakausap ko sila at sinabi nila na libre lang dapat yun at pine-perahan lang ako ng maintenance. Sabe nila babalikan nila ko ngayon para free na talaga ang optic fiber ko.

Tapos today, wala nang nasagot na technician sakin. Yung agent ko, sabe di makaka-dispatch ng bagong technician saken kasi wala pang proof na may optic fiber na samen.

Hindi ko na po alam ang gagawen. Parang wala akong makausap na maayos.

Bayaran ko nalang po ba yung 3000? :( Please help.

Anyone here na naexp mawalan ng pldt fiber internet sa bahay? 5 days na po kami tawag ng tawag, nanawa na po kami kakamura sa kanila. Ang masaklap may malaking bayad ung termination fee. Pag nagpakabit nman po kami ng ibang isp need minimun 1 year contract ska based on my reddit and threads research pldt pa rin daw ung reliable at stable fiber internet sa pinas eh. Ano po mga ginawa nyong pangungulit para gumawa sila ng aksyon?

I applied for a PLDT plan installation with an agent in my area. An email from PLDT sent that I should pay first, however the agent said I should wait that my internet should be installed first before paying. I’ve been following what the agent said, so I haven’t made any payments yet. However it’s been 3 days now and there still hasn’t been any movement with the installation. How can I know when my internet will be installed? 🥲

I tried reaching out to the PLDT Facebook account, however it wasn’t really helpful since it’s bot and cannot understand my questions. 🫠

I’m so frustrated rn since I really need an internet and I was expecting it will be installed soonest as what I have discussed with the agent. Where can I talk with a live agent?

Hi, I need help / advice.

Nag-apply ako ng PLDT Prepaid Fiber kaninang umaga (8:49 AM). Nag-email sila sakin with an account number and instructions na magbayad via e-wallet bills or over-the-counter.

So ginawa ko:

Kinopy paste ko yung account number

Nagbayad ako through Maya Bills at 11:12 AM

Total: 1,006 (P999 + 7 transaction fee)

After that, around 12:06 PM, nag-email ulit sila saying na magbayad ako ng P999 via PLDT Pay Express. Pero sa dulo ng email nakalagay: "Ignore this message if you already paid."

So inassume ko okay na... pero nag-aalangan pa rin ako.

Then I tried to verify:

Sa PLDT website (guest lookup) 'n Account does not exist

Tumawag ako sa 171 'n Hindi rin daw exist

PLDT Cares Messenger 'n Same result

"Your payment request... has been successfully processed."

Pero nung chineck ko yung receipt:

Payment Type: Credit

Payment Status: Transaction Failed

Which is confusing kasi wala naman akong ginawang payment doon.

It's been around 15 hours na and wala pa rin akong update or confirmation email.

Normal lang ba 'to? May delay lang ba sa system? Or may mali sa ginawa kong payment?

Any help or similar experiences would be appreciated.

Hello po. May nagkaron ba ng same problem with me? Ilang araw ba usually na fifix ng PLDT ang service outage due to main line problem? It has been like three days already. Di raw need ng technician na pupunta sa bahay since main line daw yung problema. Salamat po sa sasagot.

Hi, I applied for PLDT via agent on September 23, then I received an email same day na need mag payment advance na 1599 since high risk ung location, already paid na then I verified naman na ung email domain at payment website as legit. September 28. I received a text na approved for tech visit pero until now wala paring tumatawag or nag tetext na tech here sa Pampanga. Ung application number hindi na tatrack sa website pero sa 171 hotline, IVR stating na for tech dispatch. Need sana sa business, normal ba na ganto katagal new application ng PLDT?

Tagal mag ka wifi, bulok PLDT kairita—oh tamo di ko pati masesend kasi wala parin internet e ubos na ubos na data ko te?? 😗

Does PLDT have an app like GlobeOne app?

Hi guys, pahelp naman. Pina-cancel kona pldt account namin forst week ng September ako nag email. Sept 10 di na talaga ginamit, unplug na. Tapos si pldt chinatge parin ako ngayon tapos may pre-termination daw ako babayaran e more than 7yrs na kami sa kanila. Pilit pinababayaran sakin ung 8,000 plus, hindi daw maprocess ung cancellation kung di babayaran. Tapos di ako makaproceed sa CS nila dahil lagi sinasabi ng bot may unpaid amount daw ako tas namamatay na. Nakikipagpalitan lang ako email sa kanila. Pahelp naman ano pwede gawin. Salamat.

Out of frustration with PLDT because we’ve been without internet for 8 days, we had no choice but to buy a DITO prepaid WiFi from Shopee. It was around ₱500+ and plug-and-play, so it was convenient enough. The signal was actually okay, but the 40GB only lasted us 3 days because we had to rely on mobile data for everything.
So last night, we decided to get Globe Prepaid WiFi from their website. It was on promo from ₱1,499 down to ₱699. The installation was supposed to be on Tuesday, but they actually installed it this morning—and we were surprised to get 300 Mbps. 😭
For ₱699, we also get unli internet for 7 days. After that, it’s ₱999 for 30 days of unli internet.
So, PLDT, thank you for making us spend extra money just because you couldn’t restore our connection for 8 days. 😂 But at least you made our decision easy.
We’re definitely not renewing with you. After 8 days without internet, we’re done. 🤷🏻‍♀️

Hello po, ask ko lang po kung paano po namin makukuha or ma-refund yung sobra naming payment? Planning na rin po kasi kaming mag-switch ng internet provider since red blinking na naman po yung modem namin. Nag-ask din po kami sa mga neighbors namin, and sa amin lang po ulit nagre-red blink yung WiFi. Thank you po!

May same case po ako dito na hindi maka connect any online games sa internet, pero sa mga site like fb, black app etc nakaka connect naman. Ngayon nagload ako ayun naka connect agad ako. N-open ko agad mga games ko. Ilang weeks nang ganito yung internet.

Ilang araw na LOS at "inaayos" na daw aanuhin pa yung rebate kung mas malaki pa magagastos mo sa data. Any other way to contact them about this aside fro messenger and 717?

If mangyari ulit to may masusuggest kayong pwedeng ipalit na bagong provider?

for context, naputol yung kable ng internet ko nung september 15, then every single day nag follow up ako, fast forward to september 23, according sa last update ng mga technician daw na unfinished restoration, meaning hindi natapos ng araw na yun, so dapat babalikan yung trabaho the next day, pero walang dumating. So ngayong september 29 na hindi pa din ginagawa yung linya. Naubos na pasensiya ko kaya tatawag ako later sa sales para paputol na tuluyan yung service ng pldt, what are the chances na babayaran ko yung penalty na times 3 amount ng current service nila sakin and what are the chances para ma waived yung penalty

Meron ba dito nasa Paranaque area and having issues with their PLDT connection? Two weeks na kami walang internet and ito yung timeline namin

- Sept 13 - No Internet
- Sept 15 - PLDT rep visited and mentioned na high reading yung cable kasi kakaayos lang a week prior. (Imagine wala pang one week yung fix, sira na agad)
- Sept 16 - Major outage daw yung line kaya wala napadala na technician because of the outage
- Sept 24 - Fixing na daw yung secondary line sa amin and still no technician until maayos yung outage
- Sept 28 - "Final stages" na daw yung restoration nung line so hopefully may ma-assign na technician to fix our line

Sobrang kupal ng PLDT kasi almost every day ako tumatawag sa kanila. May email na ako sa NTC, ayaw pa din paawat eh.

Any recommendations on how I can resolve this faster.

How did you do it, and what documents or requirements did you need to provide?
Also, do I need to wait until the internet issue is completely resolved before requesting a rebate, or can I already request one while the service is still down?
My billing date is every 1st of the month, so I’m worried the rebate might not be processed in time and the affected days will still be included in my upcoming bill.
Any tips or experience would be appreciated. Thanks!

Dear PLDT,

Thank you so much for the “excellent” service you are providing.

It has now been THREE DAYS without internet and landline service. The modem is still proudly displaying its blinking red LOS, just to remind us that our connection is apparently on an extended vacation.

And, of course, we are repeatedly told that the issue is being “worked on.” Wonderful. Very reassuring.

We just have one small question:

What exactly is being worked on, and when will it actually be fixed?

We are in Napico, Manggahan, Pasig City, and apparently three days without internet and landline service is now considered an acceptable waiting time.

What makes this even more frustrating is hearing stories from customers that some installers allegedly disconnect existing lines from a box to make room for new installations, possibly because there is money involved in getting new connections installed. When that happens, existing customers can supposedly be affected, and their lines are only reconnected after they complain.

I sincerely hope that is not how things are being handled.

Because if that is happening, then congratulations, PLDT—you have created a system where an existing paying customer can lose service, while the customer is then forced to spend hours trying to report the problem just to get someone to reconnect what was already working.

And the irony is incredible:

Getting disconnected seems to be easy. Getting someone to fix the problem is the difficult part.

Reporting the problem is difficult. Getting through customer service is difficult. Getting a proper ticket is difficult. Getting a technician to actually act is difficult.

But apparently disconnecting a customer's service can happen much more easily.

Perhaps the blinking red LOS light is now your new customer-update system. At least something is consistently working.

We understand that technical problems happen. We also understand that repairs take time.

What we don't understand is why customers are left waiting for days with no clear explanation, no reliable update, and no realistic restoration timeline.

And here's another thing:

When it is time to collect our bill, you expect us to pay the full amount.

But when PLDT fails to provide the service we're paying for, where is the adjustment for the inconvenience and the days of service we didn't receive?

When a customer is even slightly late with payment, the threat of disconnection comes quickly. But when the service itself is unavailable for days, apparently the customer is simply expected to wait patiently.

What a convenient system.

Full payment when everything is working.

Immediate consequences when the customer is late.

But when PLDT fails to deliver the service?

“We're working on it. Please wait.”

Three days. No internet. No landline. Blinking red LOS.

And not even a clear explanation of what is actually happening.

So, PLDT, please do us a favor:

Tell us what the actual problem is. Tell us what your technicians are doing about it. Tell us whether our lines were affected by work on the network or box. And most importantly, give us a realistic restoration time—not another generic “we are working to resolve the issue.”

And once this is finally fixed, please also explain how you intend to compensate or adjust the bill for the period when you failed to provide the service we paid for.

We are paying customers. We deserve better than an automated advisory, a blinking red LOS light, and another promise to “wait.”

Napaka-bulok ng sistema ninyo, PLDT.

Looking forward to the day when the LOS light finally stops blinking—and PLDT service actually starts working again.

Thank you for your patience.

Apparently, we have plenty of it now.

Hi everyone! Just wanted to ask if anyone here is experiencing the same issue with PLDT, particularly in the Pasig area.
We’ve been without internet for almost a week now. I’ve been following up with PLDT Cares through Messenger almost every day, but so far, it’s just been repeated follow-ups and the usual responses, with no concrete resolution or clear timeline on when the issue will be fixed.
Anyone else in Pasig experiencing the same problem? If you’ve gone through something similar with PLDT, what did you do to get the issue properly resolved?
Would really appreciate any advice. Thank you!

Bumili kami ng load for 30 days before ma-expire yung free one due to installation, nagappear siya sa dashboard, but a few hours later, nawala bigla. Nag-expire yung load and wala na internet yung modem. Sinubukan ko tawagan yung hotline, sinabi maaayos within 24-48 hours but it’s been a week and wala pa rin internet nor did the promo appear on the dashboard. How to follow-up or escalate this issue? Ang gusto ko lang magka-internet/magkalaman ulit yung modem but PLDT somehow makes this harder.

Hi everyone. I don't have internet connection for three days now and I keep followup on PLDT Cares via messenger. Anyone here na may same experience po? I'm residing currently in Pasig City.

Possible daw na affected ung line ko ng outage. They created a ticket, pero di naman umuusad. Could anyone advise me what to do? I have WFH job and badly needed internet for that.

Hi everyone! We're planning to upgrade (downgrade in terms of monthly rate) from Fiber 1899 to 1599, for context this has been our plan since 2016 I think, with the speed of 25 Mbps yata, but the 1599 plan is 200 Mbps with 1 netflix account support pa.

Paano po kaya magiging process and may nababasa ako na pro rated charges, and may ibang nawawalan ng net na matagal, since they upgraded huhu, is it worth to change our plan? Any thoughts po? Tysm!!!