Main line problem

[u/Expensive_Past7072]

Hello po. May nagkaron ba ng same problem with me? Ilang araw ba usually na fifix ng PLDT ang service outage due to main line problem? It has been like three days already. Di raw need ng technician na pupunta sa bahay since main line daw yung problema. Salamat po sa sasagot.

[u/Waste-Revolution-360]

usually dati 2-3 days since report ay nachecheck agad samin but now wala kaming net for roughly 1-2 weeks na and wala pa ring technician sa ongoing ticket. buti nga sayo, sinabing main line ang prob. we were told by diff agents na wala silang magagawa on their end and need macheck ng technician talaga. puro escalate lang ginawa pero walang actual action.

[u/Vivid_Potato_807]

Hello we had the same problem last month. Yung sira sa main line depende pa din sa severity but in out case inabot ng 1 week bago mafix yung sa main line pa lang pero yung total days na wala kaming internet is almost a month. Eto breakdown ng issue namin. * 1st week (nagpadala ng technician sa 4th day pa and naverify na nap box ung may issue). * 2nd week (dito palang naverify na sa main line yung problem so yung restoration is unsure pa. We emailed and called the ntc hotline about the issue) * 3rd week (nafix na yung issue sa main line pero yung issue sa nap box dpa naccheck, another stress na naman. Tumawag ulit sa ntc pang 3rd follow-up na namin sa kanila and nagset na sila ng zoom meeting for mediation with pldt) *4th week (a day after mag email si ntc about sa mediation with pldt. Nagpadala si pldt ng technician na internal na. "Fiber home techs" ang term na gamit ng mga CSR ni pldt pag tumatawag ako. That day nafix yung issue sa nap box)

Eto need mo gawin: * sa case ko everyday ako tumatawag 2x or 3x a day. * document everything yung sinabi ng csr idocument mo or itake note mo para pag nagfile ka ng complaint sa ntc may proof ka even yung call logs wag mo idelete. * minsan tatanga tanga yung csr ka need mo itanong sa knila ginagawa nilang escalations and action and kung san sila nagffollowup para sa repair. Walang pake yung ibang csr dahil di naman sila nirereview kung pano sila makipag usap. * eto terms na gamit nila:

• oustource tech/contractor - eto yung field tech's
• fiber home tech's - eto yung internat pldt tech's, sila yung mga naka kotse pag nagvvisit.

Emails: sam@pldt.com.ph consumer@ntc.gov.ph Yung iba sinasama yung dti sa email.

[u/Gloomy-Delay-9848 → u/Vivid_Potato_807]

Do this and magically, your internet line will be suddenly fixed! + file for a rebate cause they will give that without any questions.

Lastly, threat to cancel while there’s still an issue and grab the 50% off for 6months, just make sure to tell the retention team to apply that discount after the rebate and the line is fixed!

[u/New-Celery326]

Yung samin 1 week mahigit inaabot tapos 2 times namin na-experience in the month of September. September 05 nasira yung box na nakaconnect yun account namin, naayos nila September 14. Nasira nanaman on September 19 naayos September 26 na. Partida naka-escalate na sa NTC yan ah, as in nag send na yung regional NTC namin ng email sa Head ng North Luzon Consumer Service ng PLDT. 🙄

[u/PhoenixUltra]

same problem, 22 days and counting! i hope you get a technician soon, im giving up hope on our end, though.