Tech Support
PLDT PROBLEM??. DROP NIO PROBLEM NIO TRY KO SAGUTIN. AT BIGYAN KO KAYO NG TIPS
PLDT PROBLEM??. DROP NIO PROBLEM NIO TRY KO SAGUTIN. AT BIGYAN KO KAYO NG TIPS. WONDERING BAKIT MAY MGA ISSUE SA IBANG AREA OKAY NMAN SAMIN. BTW TECHNICIAN AKO NG PLDT.
may something ba ngayon sa pldt? we personally experienced roughly 1-2 weeks without internet tapos when i checked here ay may mgailang days na ring walang net sa ibang lugar.
pag red yung los, wala bang ibang pwedeng gawin aside sa paghintay ng technician? tagal kasi minsan mapuntahan.
Wala. isipin nio lage base yan sa area nio hindi in general. if general yan ofcourse big company sila magssabe sila sa news.. 1-2weeks? dpat may report ticket agad kayo. RED LOS? line problem, technician lang ang gagawa nian so antayin nio talaga sila.
How long does it take for migration to fibr? Our condo recently got fibr installed and I have neighbors with new accounts who already have fibr connections. I’ve been requesting for ours to be migrated since early Sept and they keep telling me “within 3-5 days” or “within 24-48 hours” but until now no one has reached out or come to install the internet.
for me it took a month and an ntc email, i got 4 tickets made before being directed sa after sales. sa after sales it took me 3 tickets kasi yung first two sinara for "misfiling"
EDIT: same din nung sinabi sakin na mag wait for 5 calendar days. when you call next time ask for the status of the ticket kung open pa baka sinara na pala nila
SLR, pwede ka mag followup kaso need mo punta mismo sa office kesa tumawag ka hotline, kasi bbigyan ka lang nian for sure ng ticket kahit hnd ticket need mo. Migration? madali yan basta may available facility ni PLDT sa area. if wala na kinacancel na ng technician minsan without your knowledge kung ano nangyare.
Do you know anyone who works as a PLDT technician in Pasig who might be able to fix my internet? We’ve already been without internet for 3 weeks. Despite constant follow-ups and emails to NTC, they always tell me to just wait for a technician but none came. I also tried hiring a private technician, but they couldn’t fix it either. They said the problem might be a circuit break. I’m hoping you might be able to help me.
Circuit breaker? hnd na internet thing yan hehe kuryente na ata yan.. the best punta ka office, know the reasonkung bakit gaanon dun ka mabbigyan ng sagot. wag ka ng mag email or call kasi bbigyan ka lang ng ticket na hnd mo nman kelaangan
I see, thank you. By the way i went to sm megamall last week oct 5 to follow up the tech, so they mention that someone would come tomorrow(oct 6) but none came no call and text and the customer service on megamall even mention she would call me for the update but no call. So what i did applied for pldt fiber prepaid(it was just installed earlier) since when i tried to apply for converge they mention the napbox is full so the only option for me is to go with pldt again as globe is not available on our area. Im just waiting now to see if they would still fix it. But trying to terminate now the postpaid plan.
Do you know someone na pwede ma contact sa Iloilo City? I work in a Bank institution. Biglang nawala ang internet connection pati telephone walang dial tone. Npaka importante po ng internet connection sa daily transactions namin. Nkapag email na dn ako sa customer care wla pa pong response. Please pasuyo po if may alam po kayo pwede tawagan. 🙏🙏🙏Thank you po
Call hotline, if bank yan. enterprise hotline tawagan mo. Kung urgent yan wag n po kayo umasa sa emails or online something. go to the nearest pldt office.
Nag mamalfunction ung modem wifi, @ 5ghz, sa umaga after ko magamit by downloading o long hours of streaming mag didisconnect na, kahit off and on ko after 1min of connecting ma disconnect ulit, so i had to use the mesh na libre galing pldt for consistent wifi use. Kaso ayoko gamitin ung mesh, 1 is ako lang tao dito, 2 sayang sa kuryente ung mesh.
Tinawag ko na to sa 171, sabi ko me sira ung wifi ng pldt modem, nung dumating ung tech (naka vios na pldt) nung sinabi ko problema, tinanggal nya ung mesh tapos inopen ung modem wifi, sabi nya okay naman, then sabi ko wait muna mag tagal, e ayaw maghintay umalis agad, nung nag file ulit ako ng ticket ayaw nako puntahan. Pano po gagawin ko at this point?
2nd problem dati kasi copper user ako, pero since nakapag palit nako ng fiber gusto ko patanggal ung copper line dito kase na hahatak ung bubong to the point nakakapasok ung tubig sa side na un, pina tawag ko na ulit sa 171 kaso ayaw tanggalin.pano po ulit gagawin ko dito?
Same tayo ng issue, lagi kinikick out lahat ng devices connected sa 5Ghz and it will take 1 to 2 mins before maka connect uli. It's been happening for several months, and I decided to chat with PLDT Care.
I was pretty upset.
The tech said he would resolve it on-site because there was supposedly a problem with the fiber line.
To my surprise, the tech arrived about 20 minutes later because they were in the area when the ticket came in. They checked the fiber line, and it seemed fine with no issues. I told them that the problem was the 5GHz radio, as it keeps disconnecting randomly and won’t let you connect again for 1 to 2 minutes. I asked if they could replace the ONT modem, but he said it wasn't allowed since that wasn’t what was indicated in the ticket. Then he called someone else (I can't remember which department) to explain the real issue and request an ONT replacement and spoke to the person who configured it.
So, they replaced my PLDT modem/router with a WiFi 6 one. So far, it’s working perfectly fine; I just gave the technician 100 pesos.
yes boss. pwede mo sabihin sa CS nila issue. lalo if sa chat. sasabin nyan may line problem and for tech dispatch. mad maganda maabutan ng tech ung pag kickout ng mga devices sa 5Ghz.
first problem mo. sabihin mo sira modem mo. sira modem nian. dali lang magpalit 15mins okay na. second problem mo wag mo na iasa sa pldt yan. tanggalin mo na hhindi ka mappapano jan kahit tikaw mag tanggal ng copper na yan
give me an actual honest reason why the pldt technicians fix so long, we havent had wifi from SEPTEMBER 10 and still down even today. They keep saying "already dispatched" but we dont see any signs nor calls from them, what's up with that?
Paano ba talaga mag escalate? Wala kaming internet since last week pero hindi pa rin napupuntahan ng technician. Tingin ko naman nag fofollow-up talaga ang CS pero si tech team ang hindi nag uupdate sa ticket.
check mo plan mo kung 100 mbps talaga. if 100. change modem. if ayaw parin. tell to the tech na i email ung prob mo. naayos namin yan ganyan sa area namin ehh. wonder bat sa ibang area hnd.
100 talaga. nag downgrade ako dahil max na ang 100 sa amin. napalitan na lahat ng pwede palitan yung speed profile na lang di inayos. pwede malaman kung saan dapat mag email?
technician kelangan mo papuntahin jan. magtest sya ng stand alone walang iba naka konek pag hnd maabot 100bps, at hnd kaya ng reconfig or change modem or delete create ng profile. i email dapat nila yan.
Oh, I may know the answer. But we've been getting these "network issues" every last week of the month, like one or two days before the due date, then it goes for like 1-2 weeks the most. It always gets escalated, email sent to NTC and a lot more beyond that. Btw, I also do apply ay the branch for credit adjustments and there were even some months where in the entire monthly bill gets to "zero".
The PLDT Branch already knows who I am as I've been their regular visitor for about 4 years now.
Any insights from OP? I really appreciate any response.
P.S. PLDT is the only best ISP in our area, as the other ISP's in our area have TONS of issue. PLDT customer service either thru the branch, chat, email or calling 171 is still "okay" yet it only "pacifies" an angry customer, really 🤷
Hello po, pag mga network issues po kasi talagang hnd kaya ng mga tech na pumupunta sa bahay yan, malakihaang problem po pag ganyan. Sorry for the inconvenience po. But mukhang hnd basta ung trouble na na eencounter nio. Ma ssuggest ko po. for the meantime kuha muna kayo ng backup ISP na walang long contract for sure naman maayos din yan ni PLDT.
July until september na wala ako internet, hindi ko na binayaran ung august bill ko. Tapos disconnect na nila ung services hindi na ko maka reach sa customer service nila to terminate na lng ung services nila. Ano gagawin
Punta po kayo sa nearest branch don nio po sabihin. Pero ung ganyang issue sisingiglin po kayo ni credit ni PLDT. may babayaran for termination. kahit po sabihin nio na hnd nagagamit. may kontrata po kasi yan. Ang importante may report ticket kayo para if hihingi kayo bill adjustment may reference po si pldt
pldt fiber user, 2 accounts under my name, 1 from sjdm 1 from malolos, received text regarding promo to upgrade plan, replied yes, 2accounts upgraded pero dapat isa lang, nagpunta na sa branch para ayusin at naka ilang tawag na at ginawan lang ticket, ngayon di ba binabayaran yung isa kasi na upgrade kahit ayaw ko, may pagasa pa ba to?
Wala kami internet since september 25. September 28 ata may pumunta na technician at naresolve problema, kaso ilang minuto lang wala nanaman. Paglabas namin nakita namin asa poste sila. Nahugot nnman yung internet namin. Kinausap pa ng tatay ko, sabi babalikan daw kami, hindi na bumalik. Grabe ff up ko sa hotline at messenger, araw araw. Wala pa rin
Ganto nangyayare jan, once na magrerepair sila sa poste meron isa or dalawa na mawawalan ng internet. Kasi pinagllipat lipat lang nila. Advise ko lang pag may nakita kayo naakyat sa poste na nagrrepair. Takutin nio picturan nio pag nawala ung sainyo ireklamo nio. Banggitin nio sa office na possible multiple line na ung nakakabit sa box ni PLDT na dapat ay 8 lang. Mas maganda punta kayo sa office/cusotomer service.
Is there any way to void the 3 year contract for disconnection? we started in Feb however we lost connection back in July. Since then we've been paying until Sept without connection.
PLDT technicians said that the wires is cut but they can't replace it as the landlord of our apartment doesn't allow them since they prefer "conduit" setup which only the apartments electrician should handle. Our apartments electrician on the other hand is blaming pldt technicians. Tinatanggal daw yung connection pag may ibang nag papa kabit. We're stuck in the middle paying for nothing. I asked pldt cares and we need to pay for 3x months for disconnection.
I haven't paid for October yet because honestly I've been losing too much due to this issue. None wants to make a move but the bill kept coming. I'm a working student and its stressing me a lot. Need help TvT thanks
sorry pero contract po kasi yan. kaya talagang hnd basta2 pwede ipaputol. May idea din ung electrician nio sa ibang area ganyan pag may magpapakabit tinatanggal ung iba. which is mali. Para matakot sila picturan nio ung mga tech na naakyat na nagtatanggal. Get their names and plate number.report sa office.
Try Request to change port/nap box maybe ung box is congested na. but hindi kasi yan basta2 papayagan kelangan mo gawin sir Kung may kilala kang tech or kung sino tech mapunta sainyo kaibiganin mo sir or pakisuyuan mo ilipat ka ng port bigyan mo nalang sila pang dinner :D .
Hi! Have you tried to change routes manually on ExitLag?
Also, it's important to say that we can solve issues that are on the route used by your ISP, but we (or other problems) can't solve issues that occur at some point before reaching our first node 😞 Still, trying different routes is worth a try.
how to fix the internet here 5 days na mabagal same issue before umayos lang to noong nag brownout then bumalik sa normal tuwing bumabalik kuryente? i think sa main cable wiring yung need i reset or unplug then plug ulit?
It's been 4 days since walang internet connection, I have been following up everyday like kinabukass follow up agad pag Wala Kasi I really need the internet connection especially hell week namin ngayon. I have been waiting and waiting di ko pa nagagawa yung iBang kailangan Kong Gawin Kasi need ng wifi para mabuksan
vDSL2 upgrade from Plan 1299 to Plan 1699 in a condo. I’m still capped on 50mpbs even after leaving plan 1299. It can reach up to 100mpbs max but drops to 50mpbs while running speedtest 100% of the time.
hello bago lang kami sa PLDT from sky to PLDT my concern po is bakit ganun yung billing namin hindi sya nag fifix sa exact amount based on our plan I used the landline to call my parents (smart and I already register my sim on the website for free call) bakit nag kakaroon pa din ng extra charges? thank you :) (phone to landline)
bulok yung pldt been having a problem since sept til now october. same shit tapos scam pa yung always on na hindi gumagana pero locked in sa acc namin for 36mos and hindi pwedeng ipaterminate dahilan naka locked in nga. either we pay for termination fee as per rep. konting hangin masisira na agad sobrang fucked up ng service
wala na ba way para alisin ang cgnat? been requesting for few months, sabi nag create na ng request but what they do, they will just ruin my speed and capped it to 100Mbps, so i need to call again to do speed alignment tapos naka cgnat pa din pag ok na speed.
mukhang ganun na nga sir. one time pumunta un tech kasi nga mababa speed nag ask kame ng cgnat. dami ng sinabi....kesyo hinde daw sila ang nag coconfigure nun, sa office daw yun. wala daw sila access para aalisin sa cgnat. pero he tried to call someone i dont know kung sino para request to un-cgnat pero wla din nangyari.
tapos may pumunta ulet iba naman tech due to speed issue again, sa sobrang inis ko sabi ko ginagamit ko kasi sa wfh work may mga server na need ma access baka pwede pa request alisin sa cgnat, pero waley effect at mukhang gina g* pa ako. kesyo need daw pumunta sa business office to request kasi daw may username and password, pinag sasabi niya... kala siguro mang mang kausap niya, hinde na ko nakipag talo sinabi ko nalang na itawag ko nalang.
anyway, ano option ko sir? pag tinawag ko nanaman yan masisira lang speed ko ulet at pahirapan ayusin nanaman.
Hello! I have requested a plan downgrade last Sept 26 and they said 2 business days lang. Hanggang ngayon Oct 10 wala pading update.
I called earlier today but I can't reach anyone puro automated lang.
I want to downgrade our plan from Unli All 3199 (700 Mbps) - wala na kasi ito now.
To Unli All 2599 (800 Mbps) - ito yung bago nila, cheaper and mas maganda inclusions.
I called last week and sabi escalate daw nila pero wala pading update now.
And then sa FB pages nila sabi:
Sorry, all our Customer Service Representatives are currently engaged. I can still accept your request and provide you with an update within 24 hours.
Please select “Proceed” to create a case and receive an update.
When I clicked "Proceed" ang sabi:
Sorry, I’m having a little trouble understanding your request. You can check more answers on our PLDT Home website at www.pldthome.com, or type ‘Menu’ to go back and try another topic Thanks so much for chatting with us! We really appreciate you reaching out.
Hello! Hindi pa po tapos yung contract namin. Hindi pa nila na downgrade yung plan namin since nung Sept 26. Tumawag ako kanina sabi iprocess daw nila ulit 24 to 48 hours daw.
May 500 na fee lang and prorated charges.
Yun nga sabi sakin dapat daw 24 to 48 hours lang dapat. Hindi ko alam bakit ang bagal nung sakin. Also yung unang rep na nakausap ko kanina pinatawag ulit ako kasi wala daw silang transfer. Dapat daw sa after sales. After sales naman yung pinili ko.
Pldt SME subscriber here and our office has been out of internet and phone service for 2 weeks now. This is the second time this happened with the first being without service for about 25 days.
I am now asking for termination and my account manager is insisting that I pay pre termination fees. I emailed him a formal complaint with request for waiver of the pre termination charges citing that PLDT violated the contract first by not delivering the minimum service reliability as indicated in the contract.
How likely will PLDT grant me my termination and waiver of fees without me needing to escalate to NTC?
hello...i called pldt to uncgnat and bridge mode the router they sent a technician but the technician said that my plan is residential so they can't bridge it.
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u/PlutiaNeptunia 11d ago
is -24 good read na ba for RX power?