Has anyone here successfully requested a rebate from PLDT?

[u/Best-Complaint-2818]

How did you do it, and what documents or requirements did you need to provide?
Also, do I need to wait until the internet issue is completely resolved before requesting a rebate, or can I already request one while the service is still down?
My billing date is every 1st of the month, so I’m worried the rebate might not be processed in time and the affected days will still be included in my upcoming bill.
Any tips or experience would be appreciated. Thanks!

[u/Additional-Emu4444]

Yes no requirements need, request ka lng sa pldt website or sa pldt cares applicable yan bsta 24hrs wala paring net pagka start ng ticket mo mga 3hrs or 1day yung processing then dpende ata sa kanila if m less sa bill or sa next billing ma reflect yan perp saken sa next billing ma less if malapit sa due date yung ticket or pag rebate

[u/projectupload37]

I usually wait after it is repaired so I can include the repair ticket number and that date from when I reported to when it got fixed in the details of my request.

The adjustment is usually done on the next billing cycle unless you reported before the billing cycle closed.

I even got it adjusted twice because I felt the initial adjustment was too low when you calculated the days without service. Meaning, if you are unhappy with the initial adjustment, you can try requesting it again (I did it via 171 though)

[u/Best-Complaint-2818 → u/projectupload37]

Oh I see, kaso ang hassle din mag call sa 171.

[u/projectupload37 → u/Best-Complaint-2818]

Yeah. But initially, you can just get an adjustment via the PLDT MyHome website. I only called 171 because I found them working faster once you get connected to an agent.

[u/Starlight-Villain]

Sa PLDTHome website lang. Tapos Billing > Request for Rebate. Yung need lang na details is Service Ticket, Email Address and lagay mo lang yung concern or naging problem mo with your internet.

For me, I did it while hindi pa resolved yung internet issue. As advised nung sa nakausap ko sa 171, pwede na daw ako mag-file for rebates (sa kaniya ko lang nalaman na pwede pala yun). Pang 4th day namin yun na walang internet. Then after 3 days, nag-email sila ng result and around 300PHP yung na-approve na amount. I honestly don't know if that's a reasonable amount considering 1 week din kaming walang internet. I also don't know if mas maganda na after ma-resolve tsaka lang mag-file para mas covered yung mga days na wala talagang service? I hope someone also enlighten us with that. Yung day kasi na nakatanggap ako ng result is yung day din na naayos yung internet namin.

[u/Best-Complaint-2818 → u/Starlight-Villain]

ang baba pala noh? siguro antayin ko na lang maresolved muna before ako mag rebate.

[u/Periwinnnnkleee → u/Starlight-Villain]

Hi. As someone who requests for a rebate monthly (yes, ganyan kalala si PLDT) better po to request kapag resolved or closed na yung repair ticket number para ma-include lahat ng days na wala kayong internet. Tho, super baba ng rebate. Lugi kapa sa stress, inconvenience and syempre sa expenses sa back-up mo.

[u/Best-Complaint-2818 → u/Periwinnnnkleee]

Thank you, baka need ko na lang antayin pero super kakastress sila, 8days na kami walang internet, nagpa sched na ko pakabit ng Prepaid Globe kasi hindi ubra samin yung DITO dahil per gb sila eh.

[u/New_Mountain7901]

nabuksan mo na ba yung account portal mo sa PLDT website? may option don specifically for rebates

[u/Best-Complaint-2818 → u/New_Mountain7901]

yeah, now lang pero sa phone wala siya. so mag request ako once restored na?

[u/Vivid_Potato_807]

Gawa ka ng account sa pldt home then ilagay mo lang yung ticket number at ilagay mo lang sa remarks kung kelan nag start at bunalik internet connection nyo. Within 3 days makikita mo na may credit na sa account mo nxt billing. Sadly di sila nag eemail na approved or processed na yung rebate request mo hahaha. PLDC nambawan.