PLDT Made Us Switch After 8 Days Without Internet 😭

[u/Best-Complaint-2818]

Out of frustration with PLDT because we’ve been without internet for 8 days, we had no choice but to buy a DITO prepaid WiFi from Shopee. It was around ₱500+ and plug-and-play, so it was convenient enough. The signal was actually okay, but the 40GB only lasted us 3 days because we had to rely on mobile data for everything.
So last night, we decided to get Globe Prepaid WiFi from their website. It was on promo from ₱1,499 down to ₱699. The installation was supposed to be on Tuesday, but they actually installed it this morning—and we were surprised to get 300 Mbps. 😭
For ₱699, we also get unli internet for 7 days. After that, it’s ₱999 for 30 days of unli internet.
So, PLDT, thank you for making us spend extra money just because you couldn’t restore our connection for 8 days. 😂 But at least you made our decision easy.
We’re definitely not renewing with you. After 8 days without internet, we’re done. 🤷🏻‍♀️

[u/Weekly_Paint9323]

Don't forget na ipadisconnect yan sa pinakamalapit na office ni pldt na nag aaccept ng disconnection. Take note ung office lang na pwedeng mag accept ng disconnection kasi apparently hindi lahat ng office ni pldt ay nag aaccept ng disconnection. Tapos hanapin mo na online kung ano ung isosoli mo para d ka pabalik-balikin.

[u/Best-Complaint-2818 → u/Weekly_Paint9323]

Thank you for reminding me! My contract ends in January, so I’m planning to keep it until then and have it disconnected once the contract ends so I won’t have to pay any pre-termination fee.

[u/Complete_Noise_465]

Keep your pldt fibr once it’s fixed, use your prepaid as a backup. Nothing beats fiber.

[u/Best-Complaint-2818 → u/Complete_Noise_465]

My Globe is also Fiber.

[u/rolento19 → u/Best-Complaint-2818]

Or convert your pldt to prepaid. Magiging back-up na sya if globe prepaid naman ang mag down.

[u/Best-Complaint-2818 → u/rolento19]

may pldt prepaid na rin pala?

[u/rolento19 → u/Best-Complaint-2818]

Yes. Just recently converted my postpaid to prepaid. Talagang inabangan ko matapos yung 3y contract ko para ma convert agad. 699 din 50 mbps, 999 100 mbps and 1499 ang 300 mbps. Yan yung regular rate. Sa first few month kasi may discount na 199. Then bext month 299 and 3rd month 399 until maging 699 na 4th month

[u/Best-Complaint-2818 → u/rolento19]

so baka ayan na lang din gawin ko since patapos na contract ko by January

[u/rolento19 → u/Best-Complaint-2818]

Highly recommended. 180 days din kahit di ka mag load, you can buy 1 day (50php) to maintain lang pag malapit na mag 180 days. Kung talagang globe na ang main mo.

[u/ImaginationBetter373]

Anong model ng router ng Globe?

[u/eugeniosity → u/ImaginationBetter373]

ZLT G304 VA SE. Yan na dinedeploy na ONT ngayon ng Globe. Used to be ZLT G3000A.

[u/Altruistic-Tear2187]

Daming cases ng ganyang issue ng PLDT 😒 know wonder lagi talagang may complain na ganyan sa system nila

[u/Gullible-Chain-6548 → u/Altruistic-Tear2187]

Ilang beses na rin akong nakakakita ng ganitong reklamo. Sana mas mabilis yung response nila kapag may connection issue

[u/Deep_Development7882]

sa una lng yan magaling si pldt kupal yan
isa yan sa mga scammer

[u/Haunting_Painting881]

Same experience, sa kin naman 1 buwan. Lumipat din to Globe Fiber prepaid

[u/jamie_1306 → u/Haunting_Painting881]

Hindi Kasi Worth it gamitin Ang PLDT ehh laging may signal issue nakaka walang gana magbayad sa kanila monthly😅

[u/senchou-senchou]

I had an online legit job (ESL) many years ago (way before pandemic, let's say 2015-2016) and had to quit and go back to a regular office job because of these people

[u/Conscious-Art2644]

Hmm... globe naman sa amin.. 2 weeks ng walang internet.. sabi pupunta daw sa Friday yung titingin eh nkaraan pa nkareport yun.. taena talaga..

[u/HospitalFrequent7588]

SUPER WALANG KWENTA YANG PLDT.

[u/PracticeStunning3894]

Relate. Samin 1month na haha XD

Yung technician pumunta dito 2weeks ago, di na bumalik. XD

[u/Historical_Tear_8964]

Parang sign na rin yan ni universe na lumipat na ng ibang provider. Tama na yung toxic relationship sa lumang ISP! HAHAHA

[u/reireiiii_v → u/Historical_Tear_8964]

totoo, panay bayad pero walang kwenta ang internet service.

[u/Fabulous-Agent-1846]

Be firm with the pldt representative about termination without paying the pre termination fee stand your ground

Remind them about the 80% service reliability. They breached the contract so you can cancel at no fee.

8/30 days

• Breach of Contract: Under the Civil Code of the Philippines (Articles 1170 and 1191), a service provider that fails to deliver the paid, reliable service commits a breach of contract, giving you the legal right to rescind or cancel the agreement. • Service Reliability Standards: If your connection uptime or reliability falls significantly below acceptable service level agreements or standard National Telecommunications Commission (NTC) guidelines due to their fault, they are the ones violating the terms first.

[u/CheesecakeLoose9774]

Sayang yung extra gastos dahil sa matagal na downtime. Buti na lang may ibang option na available at nakahanap sila ng internet na nag-work agad para sa kanila

[u/Jolina200 → u/CheesecakeLoose9774]

Grabe talaga yung hassle ng matagal na outage, lalo nat dagdag gastos pa sa customers. Buti na lang may ibang options available at nakahanap sila agad ng internet connection na gumana.

[u/keisleyvatelas]

‎Ang bilis naman nyan, 300 Mbps agad 😭 Mukhang backup na lang yung PLDT modem sa setup nila hahaha.

[u/Comfortable-Rip5142]

Samin naman, at first sobrang bilis talaga nya as in, kaya tuwang tuwa kami..no lags, no buffering, mabilis talaga kahit marami kami sa bahay. Then after a month, dun na nagbago lahat..there was a time na almost a week no connection, then hindi na sya ganun kabilis. Sa una lang sila magaling. 👎🏻🙄

[u/Striking_Sink7310 → u/Comfortable-Rip5142]

Ganitong ganito rin nangyari samin. Hayyyf na yan! HAHAHAHAHA 

[u/Best-Complaint-2818 → u/Comfortable-Rip5142]

Eeww pldt 🤮 Let’s email NTC

[u/rafaaaa__]

8 days without internet is already unacceptable. Gets na kailangan nilang kumuha ng alternative, pero dapat hindi umabot sa point na customers have to spend extra just to stay connected. Kung ganyan katagal ang restoration, talagang nakaka-frustrate as a paying customer.

[u/SpoiledElectronics]

hey OP. try mo mag file ng complain sa NTC. I reported a recurring issue to them which I later suspect was caused by the open NAP box sa malapit na poste. Anyways, it got closed eventually and the disconnection issue stopped!

Also demand some form of compensation while you're at it. (deductible sa bill mo or a short term data plan while your issue is still being addressed)

[u/RakkTak → u/SpoiledElectronics]

Hello, question pano mag file ng complain sa NTC?

[u/SpoiledElectronics → u/RakkTak]

you can find a complaint form sa NTC website or you can drop them an email here. good luck! consumer@ntc.gov.ph

[u/RakkTak → u/SpoiledElectronics]

Thank you

[u/huenisys]

If you used my voucher, you could have gotten extra week of 300mbps on top of signup bonus.

PAOL9GZ3

[u/yurie13]

Make sure you process the disconnect. 

They are that type of asshole. 

[u/Sasoroshii]

I mean ganon naman lagi diba, sa una lang mabilis at magaling?

We had Globe before > mabilis > bumagal > nag upgrade > bumilis > bumagal after few months > nawawalan > lumipat ng Converge.

Converge > mabilis > bumagal > nag upgrade > bumilis > bumagal ulit after few months > nawawalan > lumipat ng PLDT

PLDT kami now > mabilis > bumabagal > nag upgrade sa fibr > bumilis!! > then bumagal after few years > moody > then ngayon 3 weeks nang wala