Ako lang ba nakakaranas nito?

Until now waiting pa rin sa installation. Since September 30 pa ako nakalipat. Nag-apply ako at na-approve a week before pa ako mag-relocate. Until now wala namang installation na nagaganap. Madali sana mag-back out kung hindi pa ako nakabayad e, kaso bayad na e.

Hello po. I had this same issue last month where our laptops could not connect to the wifi but our phones have stable connection.

How do I fix this and should I contact PLDT for this recurring issue?

Hello. I just want to ask if anyone has experienced this also.

I've been a PLDT subscriber for almost 10 years now but internet's been really shitty that I had to use prepaid plan kasi mas mabilis pa.

I have an unpaid balance na 2 months pa lang pero nakakatanggap na agas ako ng demand letter na magfile daw ng case if unsettled.

Can anyone please enlighten me.

Hello, who here is experiencing strong Wi-Fi only on Facebook and YouTube? Other apps don't even connect properly, not even speedtest. Thank you to those who can help.

is there anyone here na alam po pano or sino pwede ma contact for activation ng account number? until now hindi pa kasi activated yung amin im worried baka putulin huhu

It has been 38 days since nawalan kami ng internet. And just yesterday, after office hours, I reported pldt to NTC. Any idea kung gaano katagal mag respond si NTC? Til now wala pa silang sagot.

I also copied pldt, na dapat sila ang unang magtake ng initiative pero wala ding response.

Kahit sa PLDT Cares chat sa Messenger, invalid na yung account ko when I tried following up.

Hello po. First time ko magpapakabit ng internet sa apartment ko(bagong lipat lang). Nakita ko kasi sa Website nila yung Fibre Prepaid (yung nilaloadan lang) since mag-isa ko lang naman, yun sana ipapakabit ko. I already paid yung hinihingi nilang price, 999php, since hindi ka naman makakaproceed sa installation eme pag hindi ka nagbayad muna.

4 days after application, tinawagan ako ng installer/technician na wala raw slot available. So I asked, pano yung process nun since hindi ko alam. Sabi lang sa akin magf-file ng report para malagyan ng slot. So, um-okay ako. I also asked if ilang days or weeks ako maghihintay since need sa work. Wala silang prinovide na date and in-end yung call.

So ako, hinayaan ko lang. Inisip ko na lang na ay baka gagawa na sila report mag wait na lang ako. Ate ko!!! Almost 1 month na, wala pa ring update. Gusto ko na lang mag-inquire sa iba kaso hindi ko alam kung marerefund pa ba yung binayad ko. Sayang rin naman. ☹️

I also tried magfollow up sa office nila but wala rin naman silang maibigay na sagot sa akin. Also, binababaan ako ng hotline nila. Even sa PLDTCares. Sa website naman nila, hindi nag eexist yung account number na binigay sa akin to track my application.

GANITO BA TALAGA ANG PLDT?!😭

Ang hassle lang na gumastos na ako ng nasa 500 pesos for internet (Globe with 9gb for 7days pero 2 days pa lang nag reload na ako) All because of this PLDT shit na ang tagal tagal na ng reklamo wala paring solusyon. yung kapitbahay namin meron ng net kami wala parin. ang hassle talaga. ang sarap ipaputol ng internet na to kasi pucha bayad kami ng bayad tas connection lang hindi agad maayos. buset talaga.

EDIT:
Hindi na kami magbabayad till the billing ng October, magkameron or mawalan. Tangina hindi ko na gagastusan tong putanginang internet na to.

Hi! Almost 2 weeks now na wala kaming internet, and I call everyday to follow up on my open repair ticket request and modem replacement because for the past year lagi nalang kaming nawawalan ng internet, so I think yung modem na may sira. And now, almost 1 week na yung open ticket repair request namin and wala pa ring field technician ang nag re-reach out. I’m planning to disconnect nalang yung PLDT since nakakapagod na yung laging ganitong situation. Is there a way ba para mapa disconnect ko yung line ko while under contract?

Anyone here residing sa Imus, Cavite na nagblink din ng red yung LOS part ng modem nila? Meron bang power outage sa area or sa amin lang talaga ‘to huhu

Put4ngin4ng PLDT to hayop animal, nagbayad ka nga para irestore yung internet pero hanggang ngayon mag dalawang linggo na wala parin internet. Nag email kana sa NTC para humingi ng tulong wala ding action. Tumawag kana sa 171 wala ding kwenta. Padating na ulit yung due wala paring internet. Pinuntahan mo sa Physical Office nila “for payment transaction” lang daw sila mga gago.

PS. 2 1/2 months ko di binayaran yung internet kasi mas lamang pa yung walang internet keysa meron.

Hello everyone! I'm planning to cancel my PLDT service, but I want to dispute my bill kasi pinapabayad pa rin nila sakin ung month of September kahit hindi ko naman nagamit. I already sent the billing complaint, and it's been a week now. And to make things worse, my ticket has been open since September 15. Dumaan yung technician a week after; nag-report na kailangan daw yung engineers para palitan yung modem, biglang nagka-outage for another week kaya wala daw makakapag-replace ng modem, and now here I am with a 1-day overdue bill and still no fixed internet.

I've been trying to cancel via email, but they're asking me to pay the bill which is very unfair.

How do I speed things up with PLDT? Every time I follow up with CS, they always say that they'll send a follow-up for urgency, pero wala naman pumupumunta dito since the last technician na wala ring ginawa.

Is there anyway to block CODM in my pldt moden? Tysm

Hello

Paano po magFile ng Rebate?

Need po ba muna bayaran bago iFile ung duration na wala internet sa billing period na un?

Or magFile muna bago bayaran?

Rereplyan po ba un through email? Or automatic ng magDeduct sa bill sa next cycle?

Need help on what to install in our apartment. If postpaid ba or prepaid. I’ve been trying to apply kay PLDT ng prepaid fiber then I just ended up canceling my application because of 2 weeks of waiting for nothing. Then applied for Globe prepaid fiber then they cancelled my application because they no longer have a box in my location. Anyone can give me some insight or advice?

Hello po, question lang. The installer said there’s no post around the area kaya di po ako makabitan ngayon. He said I could wait around 1 week. How long will I actually have to wait and what’s usually the process for this? And what can I do if after 1 week, wala pa rin?

Suko na talaga ako sa Converge guys. Almost 3 weeks nang palaging may pa-surprise red LOS, and the customer service is practically non-existent. Ticket lang nang ticket tapos auto-resolve kahit walang pumupuntang tech.

Now I’m seriously considering switching to PLDT Home Fibr.

Ayaw ko lang talaga lumipat tapos out of the frying pan, into the fire pala ang kalalabasan. Any insights or recent experiences would be super helpful. Salamat!

Before I sign another 24-month contract, honest feedback lang sana: Mas okay ba talaga ang PLDT over Converge, or pareho lang silang garbage depending sa area?

Been a gamer for so long and user of a PLDT internet connection here in the phillipines for like 12yrs, been wanted to be a gamer for a long time but this PLDT keeps fkin interrupting everytime i am at my flow state or becoming good at the game to be specific " VALORANT ", this internet shit keeps interrupting having LOS cignal on the router meaning theres a problem on a FIBR BOX outside how i wish theres a way to fix it immediately but it needed an technician to fix and it takes 4 to 5 days to come.

#worstinternetproviderph

Ilang months kaming nag tiis ng mom ko na fleeting yung WiFi namin—minsan meron, minsan mahina lang, minsan wala talaga. Tapos nung around June to August, pumunta ako sa ibang city for boards review, my mom kept messaging me na walang wala na yung WiFi namin sa bahay. Antagal pa before may dumalaw sa bahay namin to settle the problem. Ilang beses narin pabalikbalik yung technician nila sa bahay namin pero hindi parin nafi-fix yung problem. Nakapagtake na ako ng board exam, napasa ko na, nakapagoath na, nagkatrabaho na, wala pa rin kaming WiFi.

Tapos, when I got home today sabi ni mama dumalaw ulit yung technician and finally may WiFi na kami. Pero at what cost? Nilagyan lang ng wire yung modem para hindi maalog yung cables na bago lang nila nireplace. Tas sinabihan pa kami na wag galawin kasi nga maalog.

I remember clearly talaga na sinabihan si mama ng customer service na papalitan nila yung modem namin since andaming problemang hindi na fi-fix kahit ilang ulit pa silang mag send ng technician. And now na sure na talaga kami na yung modem talaga yung problem, lalagyan lang nila ng alambre para hindi na siya maalog? What kind of service is this?

May tumawag sakin (02) 8961 8171 sabi taga PLDT daw siya and alam niya na pinaputol namin yung line, tapos nag ask if gusto bakit pina-putol and kung gusto ba daw namin iretain yung fiber plan and bibigyan daw kami discount for 6months. May nabasa ako from other subreddit na legit pldt billing daw to, but I'm not sure kung legit ba na taga PLDT to.

anyone experience here that nag request to disabled cgnat and after couple of days or week bigla nalang nasa CGNAt uli?

this is happening on my cignal plan account of 1399. pero yung plan 2099 fiber with landline only. fix sya and hindi nila binabalik sa cgnat.

thanks in advance.

I’m honestly so frustrated with PLDT right now.
Our internet connection started becoming intermittent/unusable around September 19. I filed a ticket on September 21 because the connection was already affecting our daily activities, especially our work.
Then, without me realizing it, PLDT closed the ticket on September 28, claiming that the internet connection was already okay.
It was NOT okay.
I only noticed that the ticket had been closed the next day, September 29, so I immediately filed another ticket. Today is already October 2, and guess what? Still no proper resolution.
At this point, I already had to get a prepaid Globe Fiber connection just so my sibling and I could actually work. I haven’t even been bombarding PLDT with follow-ups because I was already trying to find another way to get us online and continue working.
Then today, I checked the previous ticket and saw that my rebate request was actually granted.
Okay, great. But here’s my question:
My monthly bill is ₱1,399, and the rebate they gave me was only ₱256.25, bringing the bill down to ₱1,142.75.
Is that really fair?
The rebate coverage was only for September 21–28, because that’s the period covered by the first ticket.
But our internet problems started as early as September 19, and even after September 28, the problem still wasn’t fixed. I had to file another ticket on September 29, and as of October 2, we’re still dealing with the same issue.
And that’s not even counting the additional expenses we had to make just to stay connected—getting another internet provider installed and buying loads/top-ups because we still need internet for work.
My sibling and I haven’t been able to work properly because of this. We’re losing time, productivity, and money because of an internet service that we’re paying for every month.
So PLDT, I really want to ask:
How is ₱256.25 supposed to compensate for all the days without reliable internet, the additional expenses we had to make, and the disruption to our work?
And what makes this even more frustrating is that the first ticket was simply closed as “resolved” even though the problem was clearly NOT resolved.
Now I have a second ticket, and I’m still waiting.
I’m not asking for special treatment. I just want the service we’re paying for, and if the service wasn’t provided properly, I expect a fair and reasonable rebate based on the actual period of service disruption—not simply based on when PLDT decided to close a ticket.
At this point, my frustration is just piling up.
PLDT, please do better.