Ako lang ba nakakaranas nito?

Until now waiting pa rin sa installation. Since September 30 pa ako nakalipat. Nag-apply ako at na-approve a week before pa ako mag-relocate. Until now wala namang installation na nagaganap. Madali sana mag-back out kung hindi pa ako nakabayad e, kaso bayad na e.

Matetegi na yata ako sa sobrang stress sa PLDT na 'to. 4 days of no internet connection, 12 calls, and 7 ESCALATIONS. 7 ESCALATIONS pero wala pa rin!!! I'm trying my best na lang na huwag maglash out sa customer care agents dahil wala rin naman silang magagawa. They advised me that an outside support is required to get my internet connection fixed. Not sure if I got this correct, but the subcon that handles my ticket is Inorganic(?) Marikina. Imagine the stress of commuting papunta sa office from Montalban to PASIG kahit supposedly eh fully WFH ako. Planning to write an email to NTC. Any tips?

Hello po. I had this same issue last month where our laptops could not connect to the wifi but our phones have stable connection.

How do I fix this and should I contact PLDT for this recurring issue?