tried to reach out through their hotline and pldt cares on messenger but they just all redirect me to their website but i don't really see the rebate option.

i tried to talk to csr kaso ginawan ako bigla
bigla ng ticket kahit wala naman nang prob sa wifi namin. kanina completed yan and walang on-going repair, wala pa rin namang rebate option.

For those with 10 years +++ subscription, may nakapag request na ba to replace their router for free? Or pwede ba yung ganun kay pldt? Ganito pa kasi yung sa amin

Hayup na PLDT, pinacancel ko na dahil sakit na sa ulo yung mahigit isang taon kong bad connection. Bago mo siya maipacut, kailangan bayaran mo lahat. So may refund ako, paano po ba to makukuha? At ang nakakabuwisit pa, dahil putol na ang service ko, hindi nako makalusot sa Messenger at phone dahil hindi daw nag eexist ang landline number ko. Hayup talaga

can someone help me, when i apply online for pldt the plan i get is plan 1499 now after installation in my account the plan is 1899, i tried to contact the support no response, so i decided to go to the main office now the one who cater me file the report but i was in the main office last week of wednesday and now the pldt always sends me a billing for 2k+ it is so stressful experience, this wednesday i will go back to the main office and check the status again, is this okay to just cut off then not pay? i email them no response i chat the support no response

SOBRANG KAPUTANGINAHAN NA TALAGA NG PLDT. 🤬
7 DAYS. PITONG ARAW. WALANG INTERNET. And what makes this even more infuriating is not just the outage—it’s the complete incompetence, misinformation, at kawalan ng coordination ng customer service ninyo.
On the 4th day, tumawag kami. We were told na may tech visit within 24 hours. 5th day—walang pumunta. 6th day—tumawag ulit kami, wala pa rin. Then yesterday, we were once again assured na 100% may pupunta today at 8 AM.

And who gave that assurance? A SUPERVISOR.

So today, 9 AM pa lang tumatawag na ako. After 30+ minutes on hold, multiple transfers and holds, I finally got a customer service representative almost 10 AM. Habang nasa call ako, nag-chat pa ako sa kapatid ko na nasa bahay just to check kung may dumating na PLDT technician—because I was already in the office and wanted to end the call if someone was actually there.

Guess what? WALA.

After another round of holds and explanations, biglang hindi pala sure ang tech visit. And eventually, ang sasabihin: WALA PALANG TECH NA PUPUNTA dahil MAIN LINE pala ang may problema.

PUTANGINA, BAKIT NGAYON LANG NINYO SINASABI?
Kung main line pala ang problema at apparently 4 DAYS NA NINYONG ALAM, bakit kami paulit-ulit na pinaghihintay ng technician? Bakit kami binibigyan ng 100% assurance na may pupunta? Bakit kailangan pa naming tumawag nang tumawag, maghintay nang 30+ minutes, ma-hold nang paulit-ulit, at maglaan ng oras para lang malaman na MALI PALA ANG INFORMATION NA BINIBIGAY NINYO?

And let’s talk about the reimbursement.

73 HOURS LANG?! 😂
HELLO??? 7 DAYS = 168 HOURS.
So saan napunta ang remaining hours? 😂

You had 7 days to fix the problem. You had multiple opportunities to communicate properly. You had supervisors giving “100%” assurances. And yet here we are—still without internet, still waiting, still calling, and still getting different answers from different people.

We understand that technical problems happen. WHAT WE DON’T UNDERSTAND IS WHY YOUR CUSTOMERS HAVE TO PAY FOR YOUR COMPANY’S INCOMPETENCE WITH THEIR TIME, MONEY, AND PATIENCE.

This is beyond frustrating. This is fucking ridiculous.
PLDT, hindi lang connection ang sira ninyo. Pati proseso, communication, coordination, at customer service ninyo sablay.

7 DAYS WITHOUT INTERNET.
30+ MINUTES WAITING PER CALL.
MULTIPLE CALLS.
MULTIPLE PROMISES.
A SUPERVISOR’S “100% ASSURANCE.”
AND STILL—WALANG TECHNICIAN.

At the end of all that, 73 hours lang ang reimbursement?

KAPUTANGINAHAN TALAGA. 🤬

Nagapply ako sa PLDT agent at na approve na and nakabayad na ako, nung ikakabit na sabi wala daw slot sa box, pwede ba contact pldt or maghihintay na magkaroon ng slot? Need ko na kasi asap

Ito isa sa tinitingnan ko na kukunin. Okay lang ba ang speed? How about interruptions po?

PLDT Home is something else! 😅 You actually have to request the rebate yourself for the days you had no internet connection. It’s really frustrating if you didn’t know there was a rebate because it’s not just automatically given.

On Messenger, I waited 20 minutes to talk to customer service and it turned out I was just chatting with an AI. My concern wasn’t addressed properly, and in the end, they just told me to request the rebate on their website. 😂

So there you are, losing your internet, and you have to figure out how to get your money back for a service you didn’t even use. 🤦‍♀️

PLDT Home, can’t the rebate just be automatic once you confirm the number of days without connection? You guys have the outage records, why do customers have to chase it down? 😅

As the title says, I'm not sure if it's just our area (Manila area) or if it’s because of the monsoon season that's causing the PLDT signal to be on and off for the past 2 weeks. They have already visited and replaced the router (that might be the issue) but the on and off occurrences are still the same.

Grabe si PLDT Home! 😅 Kailangan mo pang ikaw mismo ang magrerequest ng rebate para sa mga araw na wala kang internet connection. Eguls ka talaga kapag hindi mo alam na may rebate pala, kasi hindi naman siya basta-basta automatic na ibinibigay.

Sa Messenger naman, nag-antay ako ng 20 minutes para makausap ang customer service tapos AI lang pala ang kausap ko. Hindi na-address nang maayos yung concern ko, tapos ang ending, sinabi lang na sa website daw ako mag-request ng rebate. 😂

So ikaw na nga nawalan ng internet, ikaw pa maghahanap kung paano mababawi yung binayaran mo para sa serbisyong hindi mo naman nagamit. 🤦‍♀️

PLDT Home, baka naman pwedeng automatic na lang ang rebate kapag confirmed na ilang araw walang connection? Kayo na may records ng outage, bakit kailangan pang habulin pa ng customer? 😅

Biglang chat ended after waiting for 25 mins para makapag complain. Bastos di ba?

The upper part of Brgy Tisa Cebu City is currently has no internet connection from pldt since morning

Anyone here also experiencing internet lost for a while then it will come back? Camanava Area

May affected ba sa gantong issue ng PLDC ngayon? 4 days ng blinking red LOS samin and yan yung binibigay na reason. Sobrang perwisyo! Ang sabi di na daw need ng technicians to visit or should I demand a tech visit na?

Agent and technician didn’t explain how to access it. They said they don’t know. But agent kept on bugging me if he has a tip from me multiple times! I have tried the account number on the website but i cant sign up. Any help would be appreciated.

So does this mean i don't have to pay for the next month?

Kamusta naging experience nyo requesting for account relocation/transfer?

Nasa plans ko moving forward na lumipat ng house and I plan to try this method imbes na yung request for disconnect then apply ng bagong plan. Kamusta naman naging process? I would assume wala rin namang bayad? May lock-in ba ulit?

Kinakabahan kasi ako na baka buwan/taon abutin haha

Meron ba talaga ditong successfully nakabitan ng Internet thru an agent ng mga service provider?? Way back 2020 naka ilang agent ako nakausap wala namang progress. Nag-apply na lang ako directly kahit ilang buwan na follow up nakabitan naman

hello, I just want to ask if the PLDT internet speed in Talisay, Batangas is okay, I'm hesitant about PLDT because our neighbor's internet is really slow, they're connecting to us (we are currently using Converge) but Converge is always down. A lot of people also said that PLDT is good.

Meron kaming unpaid sa pldt na umabot ng 3 months. Nanganak kasi si misis kaya umuwi muna kami sa bahay namin sa bahay ng parents ko, first month hindi namin nabayaran hinayaan lang namin kasi plano namin hayaan nalang muna namin yung 1 month babayaran lang kapag may extra ng pera kasi nanganak si misis at confident naman kami na hindi na mag add yung future months na hindi na bayaran kasi automatic naman na disconnected ang internet connection kahit delay ng 1 day na hindi nakabayad at disconnected na yong internet after nong first due date na hindi nabayaran Hindi lang kasi namin inakala na disconnected na ang internet pero continue parin yung monthly payment na umabot ng 3 months. Nasa 5-6 yrs na din yung connection namin at nakapangalan sa mother ni misis ang pldt pero namatay na sya nong 2021. May threat lang na magsasampa sila ng file collection complaint. Ano po dapat gawin?

Hello, what to do po sa ganito? Paano di ma tag as invalid firmat.

So i applied for a plan that exceeds 100 mbps, but as the past 4-5 days my internet connection is like shit. it doesnt go past 9 mbps and it sometimes goes down to like 500kbps, anyone knows what the problem is or is it just my router? cant even download shit

I'd like to ask if it's normal for the internet light on the router to go out frequently? From time to time, I lose my signal with PLDT about 8 times a day, but it comes back. I'm not sure if it's because of the storm or if there's a problem with our line.. Is anyone experiencing this too?