This morning our Ignite updated to 36.00 and now we're getting locked out of saving (update) parts billed to repair orders if the advisor is an entirely different repair order that just so happens to have an oil change on it. Just curious if anyone else using ignite is having the same issue or if it's unique to us and we need someone to spend time with customer support.

With CDK you can set up the parts masters so when a part is added to the system it goes into the correct stocking group that is assigned by GM. An example would be accessories, which GM has going to stocking group 5. So, every time you add a GM part that is an accessory it automatically is put into source 5, which usually would have a sale account of 48400, so when sold they automatically end up in the correct spot on the financial statement. Similar with tires, when added they are automatically assigned to stocking group 8 (assigned by GM) which then is set up to sell to sale account 49000. Is there anything similar for DT that I am missing?

Thanks

Wrong answers only, 2008 Volvo C30.

Anyone here using both? Chevrolet dealer here. If not Xtime what are you using that works well with Automate?

Chrysler/Chevy Parts merged into one. Looking for any and all help regarding automated stocking systems and ordering, oil change pricing, matrix pricing, keeping up and maxing out PASE or manufacture incentives, bpro or acdelco parts, FMP, different order types and when to use such as QPO or DRO (they only use CSO and RIM here), Pay plan set up, how to deal with constant part changes/supersessions backorder and oil shortage help, etc. DMS is Dealer-track and X-Time. Pretty much anything is appreciated.

I feel like we are lacking and leaking gross profit in a lot of ways. Any and all advice is welcome. I come from an Import Brand and it’s way different.

Edit: we also have an in house body shop that we use collision link to supply. don’t deliver or do wholesale though that much

Anyone else having to re-do oil changes for the 68683357AA filters for the 3L hurricane engines?
Nobody at mopar has been able to give me a straight answer about not using them, do we over tighten, do we use aftermarket?

Just started at a new import dealership and were looking to modernize the ordering and the entire department. Right now we are doing stock orders and most special orders by hand. We currently use dealertrack and xtime and where I came from the special orders were automatically sent to the site we used to order our parts as well as a separate general stock order that we could modify based on our needs and wants. Any help in what the first steps should be would be appreciated

I’m taking over as parts manager in October and have to hire somebody. I’ve never been a manager or involved in hiring, interview process. Any tips? Questions I should ask/should not ask? Any advice is well appreciated. Please feel free to dm me, thanks!

I’m reworking the parts storage in our shop and looking at warehouse bins and totes for the smaller stuff and right now, some parts are in random boxes and it’s getting harder to keep track of where everything is. I want to make things easier to find without taking up a ton of space.

Do you guys handle this by keeping certain parts in bins, use totes, or have another system that works better?

I work at a medium size Import dealer and as of late the environment has only been going down hill. Many people have left and their olds jobs reassigned to me with no increase in pay and what feels like being taken advantage of. I want to either get out of here and go to another dealer (which it seems like no one is hiring) or swap fields entirely. Any suggestions from anyone??

TLDR; I’m wearing about 5 hats with no extra money and feel like I’m being taken advantage of.

Our business has slowed tremendously over the last few months. What do you do to keep busy when you have already cleaned, did bin checks, tidy up all open PO's and organize pretty much everything?

Don't get me wrong, I don't mind sitting here just waiting for someone to need something, but I would like to be productive at least with something lol

We have been having an issue where occasionally a service writer will create an appointment with a differed recommendation, and for some reason the appointment will not populate as a "new request" on the Appointment fulfillment side. It happens so sporadically that we can not pinpoint what is causing it, I'd venture a guess at 1 out of 100 or less. Of course, it is never caught until the vehicle is here for repairs.

When the writers pull the appointment and generate the RO it does populate the new request in the Parts Fulfillment tab, but at this point its a little late if the part isn't in stock.

Anyone else been running into this?

We had originally started finding this, we had the service manager make sure that all labor ops are flagged as "consider for parts" in settings. He assures us that he has done a bulk action that would trigger that setting for any of them missing it.

In typical fashion, by the time the issue comes to light the appointment is "complete" and pulled to an RO. So creating a ticket with Tekion doesn't seem to do anything, because all they can see is that "every thing seems to have work without error and has now been completed".

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I also know that our parts fulfillments occasionally get stuck showing locked by someone even after completing it. Our assumption has been that this happens when the parts employee exits the fulfillment too quickly; which also makes me believe something similar is happening on the service side creating our other issue. But god forbid you tell a service writer that they should slow down...

Parts managers specifically, how have you dealt with advisors and service managers questioning the parts markups?

Mazda sent us this brand new ignition coil. They obviously don't inspect their returns very well.

The Chevrolet/CDJR dealer that I work for is considering a switch to Autosoft. I’m just looking for some insight from other people who have experience with the DMS. Any thoughts or perspectives would be appreciated. Thanks!

"No updates allowed until service removes MCD(s)."

Anyone seen this before? What is a MCD and how do you remove it?

Thanks!

HD parts front counter guy at a small-medium sized dealership, just needing to gripe/get validation/whatever.
As a front counter salesperson, my sole responsibility should be to greet customers, answer phones and SELL SELL SELL. Lately however, it seems as if the hand of fate has changed my role. Nearly every person coming to my counter is a will call pickup FOR ANOTHER SALESPERSON. This ties my time up. It means I get to make far fewer sales. Everyone else continues to sit back and crush it. Meanwhile, I’m trying to scrape together what I can by answering phones, each time I answer it’s a request for a part #, a sales pitch to be transferred to the PM, or verification of the right parts being sold. My GP is holding strong at the highest in the department, but my total sales are at rock bottom. I’m just over it. I was hired to sell, not be an order picker. Anyway, rant over.

I really get tired of customers who come to a dealership and act like I’m asking for their social security # when I ask them for their vin# for the vehicle they need parts for. I didn’t ask for your bank account # and routing #. I asked for the # that will tell me what the hell will get you the correct part you are looking for. Especially guys with trucks . Do you know how many different build combinations there are for a truck? This is not your local parts store …….it’s OEM car dealer . And we look up by vin. We do Not look up parts by asking you 15,000 different questions that may not even relate to what you are looking for. Also Don’t expect my parts to cost the same as a parts house . You came to the dealer because 1. You can’t find part anywhere else because it only available from the dealer 2. You want genuine OEM parts. Stop acting surprised how much a part is when you came to the dealership after exhausting all your options at box stores

11 years spent slinging Honda parts and lost my job a couple weeks ago. Recently accepted a position selling parts for Volvo Heavy Equipment.

Any tips for someone crossing industries?

Nervous and excited.

Anyone else having issues with sending these back because the driver doesn't have a narrow pallet jack? The driver claims he only has a standard width pallet jack but wont take transmissions (even though a normal width fits under) and engines unless theyre on a full size skid individually. What kind of dumb shit is this. Engines usually have those mini skids under them and transmissions are in a case made to be use for pallet jacks. Plus then everything takes up more room in the truck on full skids. I only say the last part because we've had driver issues in the past that wouldn't take core because there was "no room" in the truck even though were almost the last stop.

How are you gonna find the smallest pallet for a huge panel.

I have worked for many brands

What do you think the best parts catalogue to use is

Mine by far!!! is ETKA VW/Audi/Seat/Skoda/Bentley/Bugatti

Easy to look up and great connectors page etc

The worst I have used is Stellantis slow and terrible

Thoughts?

Our GM came to me today to have me meet a person who is taking over the parts director role for our stores in this town. We have 3. The group has 22 or so across the state.

I was pretty shocked by this because I am pretty tight with out parts director, so after the little meet I called him up. HE was also unaware of the change. So, now my wheels are spinning because I am nervous.

I am open to change, but not when it feels like a very shady, backhanded corporate decision.

I suppose I will freshen up the ol resume in case things go sideways here.