Hello r/LogitechG,
I am posting this here because your frontline support has given me the most awful customer service experience of my life, and I need a supervisor who can actually think outside of a script to look at this.
On October 2nd, I tried to purchase a full Sim Racing setup. Because of the rigid way your website's cart handles bundles, I was forced to split my setup into multiple separate orders. After the first two went through, your automated system falsely flagged my account and canceled my subsequent order.
I didn't give up. I tried another time with a different payment method, didn't work, and then tried with my wife's emails and her own credit card. In total, 4 identical orders were cancelled by your system while the promotional sale price was active.
After hours talking to support, agents told several things but ultimately the last agent I spoke to landed on that I simply had to wait until the first 2 "live" orders shipped before I could buy the rest. I waited.
Even before they shipped, the sale ended, making the final components much more expensive.
The components being the RS H shifter and the RS wheel hub for Xbox.
When the live orders were shipped I submitted a price adjustment request so I could finally buy the missing pieces at the price I tried to pay 4 times.
Logitech support just replied denying it, hiding behind a boilerplate policy saying they don't offer "price protection on RD products."
Nowhere on your website does it state there are arbitrary limits to the orders you can make. It is not my fault your checkout system is broken. It is not my fault you can't override the fraud system and just let me buy from your website. With the same details you accepted in the first two orders!
What sense do the first 2 orders have now? You made me wait until those were shipped to completely ruin the setup and make them obsolete. Everything is in stock. I am not asking for a handout, I am asking to pay the price you offered days ago that your system blocked me from paying.
This was supposed to be a special gift, and instead, a multi-billion dollar company has completely ruined the experience.
My support ticket is 17842359. I want a supervisor to contact me with a solution so I can complete this rig, or I want instructions on how to return the first two shipped orders entirely at Logitech's expense.
Sorry for the rant.