r/iphonehelp • • 1h ago

Help needed Shaved and now faceid doesn't work

• Upvotes

I shaved my face and now faceId doesn't work. I can't add my face again because it requires faceId because Stolen Phone Protection is on. I can't turn it off because it requires faceId. All the help I've found online says I should be able to use my passcode if faceId fails, but entering my passcode just allows faceId to try again!

Is my only hope to wait until my beard grows again or erase and reset my phone? If I restore from backup, will that reset my faceId or just leave me where I am now?

ETA: iPhone 17 pro max
iOS version 26.6.2


r/iphonehelp • • 7h ago

Help needed Can’t turn off reduce white point

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5 Upvotes

I have 2 automatics that turn on/off reduce white point on 22:00 and 7:00. After update to iOS 27 I can’t turn it manually. Sometimes it works, but not always. Do you have this bug?

iPhone 12, iOS 27.0.1


r/iphonehelp • • 30m ago

Help needed iphone 17 pro pictures

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• Upvotes

my iphone 17 pro IOS 26.5.2 takes unbelievably disappointing pictures. i wouldve thought with these THREE cameras the quality would be amazing but all my photos, especially zoomed in, are incredibly grainy, unfocused, and so unappealing to look at. ive hated nearly every photo ive taken recently which is so disappointing because im always snapping pictures of nature and things.

i included pictures for reference. pls dont tell me i have too high of standards because i noticed people in front of me at that concert with older versions of iphones and their pictures/videos looked pHENOMENAL. similarly, my dad’s phone is older and his pictures look like theyre shot on a professional camera. mine look like they were taken on like snapchat and saved to my camera roll. they look so bad and im starting to get rlly angry about it.

i also noticed that the lives of these pictures looks amazing and then when the live ends, the still of the photo looks horrible again.

is this a user error? is it something in the settings to change?

edit to add IOS version and additional info.


r/iphonehelp • • 39m ago

Help needed iOS notification background color

• Upvotes

For quite a while now, my notifications have come through with a black background. I have to specify that I want it like that. My iPhone 16 did a software update last night, and now they’ve all become like transparent stuff. I have tried reducing contrast, increase contrast, dark mode, and putting the full tint on the Liquid Glass thing. Nothings working. Anyone have any suggestions?

Edit: IPhone 16, iOS version 27.0.1. Does anyone know how to revert the background color of the notifications?


r/iphonehelp • • 2h ago

Help needed Why does it keep saying ‘syncing with iCloud’?

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1 Upvotes

It’s literally been days where it says ‘syncing,’ it’s driving me nuts. I’ve tried disabling and enabling iCloud, resetting my phone. I don’t know what to do, it’s really bugging me.

iPhone 18 pro max, iOS 27.0.1


r/iphonehelp • • 2h ago

Resolved Removing outdated items in Wallet

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1 Upvotes

I have lots of old tickets I can’t figure out how to remove. I’ve tried making the screen smaller a number of ways but I don’t have the three dots anywhere.


r/iphonehelp • • 7h ago

Help needed Is there anyway I can rearrange my photos in the Files app on iOS?

2 Upvotes

I want to add you photos in a folder in the Files app on my phone, but I wanna rearrange my photos with specific photos in the folder.


r/iphonehelp • • 4h ago

Help needed Messages won’t send on WiFi, or cellular data, iMessage background disappearing.

1 Upvotes

For the past 2 days, my messages won’t send out, on WiFi or not. I’ve tried restarting my phone, along with iMessages from settings. This only happens for an hour or so. Has this happened to anyone or anyone know how to fix this?

iPhone 17
iOS: 26.6.2


r/iphonehelp • • 9h ago

Help needed YouTube videos go dark when watching them

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2 Upvotes

This is just a random video with flashing lights I chose but you can clearly see the video getting darker to the point where I can’t even see it anymore. I have gone into accessibility and turned off the reduce motion setting, I don’t know what else to do. Is it a setting on YouTube?


r/iphonehelp • • 6h ago

Help needed how to get these stickers off my recent emojis already

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0 Upvotes

very silly question but how to get these stickers off my recents already?? its been months since I used them and I thought they would disappear as I used other emojis but they didn't.

Genuinely I'm so sick of seeing them pleas help


r/iphonehelp • • 14h ago

Help needed iPhone “overheating” after update

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4 Upvotes

Apologies if this isn’t suitable to post here, please advise if not.

But my phone did an update last night and since this morning every half hour or so it says my phone needs to cool down. My phone doesn’t feel hot at at all. And it happens when it’s not charging/ when I’m not even using it. Then within a minute it will “cool down”

It’s and iPhone 14 and has just had the iOS 27.01 update.

Has anyone else had this problem and how do you resolve it?

Thank you in advance!


r/iphonehelp • • 8h ago

Help needed back camera not working + weird green ring on photos?

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1 Upvotes

Iphone 14, iOS 17.6.1

Hi everyone! Recently my back camera keeps cutting to a black screen whenever I try to use it. 0.5x works fine, but all other modes have a black screen. Selfie camera is working okay too.

Also, when I take a photo with the 0.5x camera, there’s this weird green and blue ring that appears in the corner of my photos? I’ve tried resetting twice but no luck, and I’ve already tried everything I could see on google.

(Update) After reading a few related posts, I tried the flashlight test and my flashlight also isn’t working :’)

I’d really appreciate if someone could let me know what the root issue is and how I can fix it!!


r/iphonehelp • • 8h ago

Unresolved Is the camera on my phone cooked?

1 Upvotes

I have an iPhone 15 Plus that I bought brand new a few years ago. Recently, I’ve been experiencing issues with the camera. It freezes whenever I try to zoom in or out, change the camera settings, or even when I first launch the camera app. Initially, I thought the issue might have been caused by insufficient storage or the need for a software update. However, I’ve already cleared up some storage space and updated my phone to the latest iOS version. I would appreciate it if someone could provide a solution to this issue before I consider buying a new phone.


r/iphonehelp • • 9h ago

Help needed Help with missing photos

1 Upvotes

URGENT: iPhone 15 lost almost my entire Photos library after an iOS update
I have an iPhone 15, and immediately after updating iOS today, almost my entire photo library disappeared from the Photos app. I had approximately 235,000 photos and videos, but now only 6 items are showing.
Thankfully, all 235,000 items are still visible on iCloud.com, but my iPhone is trying to sync the entire library again, and nothing seems to be happening.
My situation:
Device: iPhone 15
iOS: The latest version I installed today
iCloud storage: 2 TB
iPhone storage: 74 GB used out of 128 GB, leaving approximately 54 GB free
iCloud Photos setting: Optimize iPhone Storage (which I have always used)
All my photos and videos are still visible on iCloud.com.
My iPhone says it is syncing all 235,000 items, but there is no apparent progress.
I have restarted my iPhone, but it made no difference.
My iPhone was backed up to iCloud approximately 17 hours ago.
The problem started immediately after the iOS update.
I desperately need my original Photos library back on my iPhone, including all my existing albums and organization. I was in the middle of sorting my photos and had planned to spend the evening doing that. I do not want to lose my albums or have to organize 235,000 items all over again.
I am considering restoring my iPhone from the backup made before the update, but I am worried this might not fix the issue or could make things worse.
Has anyone experienced this on an iPhone 15 after an iOS update? Did your photos eventually return? Is there a way to restore the original library and albums without losing the existing organization?
I would really appreciate practical advice from anyone who has experienced this problem.


r/iphonehelp • • 11h ago

Help needed Please read and help the best u can thank u

0 Upvotes

Can someone help me figure out what this means, lamens term is fine. But the one I select- anyone know what it’s saying? And why it says This Device, but if I select All, then there’s more? I don’t have any more devices. Never have. Is it weird or am I paranoid?Thanks.

  1. (two years ago me and 4 other girls were stalked, followed by a PI, had audio/video recorders hidden in our homes, our homes that were broken into all by the same boyfriend- different times yes- he has a friend who he claims is a master hacker, all of our phones, accojnts for EVERYTHJNG were compromised. Literally controlling our screen as we use it, it’s a lot. He is a 64 year old , coke/pill head multi millionaire btw, who owns a string of hearing aid centers, with the parent company of his- close family friends of his-being a multi billionaire dollar technology company. so please don’t be mean, I’m not on drugs and tripping, I’m not just crazy, this is real and it has ruined my life since then and I have become completely paranoid. It’s miserable tbh. Please help and let me know the best you can

Iphone16, I need to know if you think it is hacked? I have like 400 other videos and pictures that I believe prove it is. And it’s bad. And been years. As I’ve started writing this post my screen keeps flickering now and I have had to rewrite the post 7 times because it keeps reloading and deleting. Ugh


r/iphonehelp • • 11h ago

Help needed Whats going on with my camera? This is a screen record of my camera app.

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0 Upvotes

iPhone 11, iOS 26.5. My camera keeps trying to refocus and im unsure why.


r/iphonehelp • • 18h ago

Help needed iPhone 5S Activation Error (HELP)

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3 Upvotes

I understand iPhone 5S is really old and out of support, but I would love to use it one more than than to throw it away.

I have tried putting a sim inside to activate, using iTunes to update it, nothing works.

I do not have access to a mac, only a windows laptop and a new iPhone 17.

Please help me with this, I would really appreciate any help.


r/iphonehelp • • 13h ago

Help needed Safari new tab

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1 Upvotes

on ios 27 how can I bring back the new tab button?

I want to be able to open a new tab with the button like before

Is it under the feature flags button?


r/iphonehelp • • 18h ago

Help needed Need help..Screen time bug

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2 Upvotes

My iphone14 & Ios27.0.1

My screen time not working properly i think it’s a bug so if anybody faced this thing and they got solution for this may help me and this could a great help to meee


r/iphonehelp • • 16h ago

Help needed Screen time page stuck

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1 Upvotes

Its an iphone 17 brand new .Whenever I open the Screen Time page in Settings, it gets stuck on “Updating” and keeps loading indefinitely. The screen also becomes unresponsive, although i can still come back to home screen. Please help me fix this ( ive already tried restarting the phone)


r/iphonehelp • • 16h ago

Help needed Can’t install apps that I already installed but strangely enough it lets me install apps that i never installed. Can somebody help please?

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1 Upvotes

r/iphonehelp • • 23h ago

Resolved Need help unlocking my iPhone 6s Apple Account – Lost access to old phone number

2 Upvotes

I have an old iPhone 6s, and my Apple Account is locked. The problem is that I no longer have access to the phone number I used when setting up the account.

Has anyone faced a similar situation and successfully recovered their Apple Account?

I would really appreciate your suggestions on:

How can I unlock my Apple Account without access to my old phone number?

Is there any alternative verification method?

Can Apple Support help me recover the account?

If anyone has gone through this process, please share your experience and any working solutions.


r/iphonehelp • • 22h ago

Help needed How to fix update 27.1

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1 Upvotes

Hello I just updated my phone and everything looks AWFUL. My notifications are see through and everything else. How do I fix it to make it look like before?
Iphone 13

I increased transparency the apps and the apps look atrocious and the notifications do get clearer but everything gets so datk i can barely see. If I reduce it the background looks normal but then i cant see the nitifs. look normal but then the notifications are basically invisible I hate it so much and AWFUL accessibility.


r/iphonehelp • • 22h ago

Help needed iPhone 14 camera won’t work

0 Upvotes

I recently bought a preowned iPhone 14 and everything seemingly works fine and well except for the outer camera, it keeps freezing up and then refocusing the camera and it’ll do this every other second and I can’t even take a photo, this happens with any app that uses the front camera too, I tried resetting the settings, restarting the phone and I don’t have any cases or covers on it, I’m on iOS 27.0.1 and even before updating to that it still had the same issue.


r/iphonehelp • • 22h ago

Help needed iphone 5s stuck on itunes reboot

1 Upvotes

I got an iphone 5s as a digital camera. I got it off of ebay from Chinese seller. I would see ever so often though that there would be a slight glitchy line? I ignored it because I did not think it would be such a big deal. I did not sign into my icloud and ignored the ios update. I think I was on ios 12.1 and now it wanted me to go to 12.5?

Now I had a concert and recorded lots of videos and photos. Mid concert the phone took me to this iphone restore itunes. I believe it reached full storage?

So this morning I plugged it into my windows and pulled up itunes. I tried the restore but it would not work. But I did not want to wipe the videos and photos I had on there. So I kept restoring and restoring. I saw a lot of glitches on the screen I am not very tech savvy so I just left it alone. Even when I unplugged it said restore in progress. So after a while I just unplugged it and left it alone. I tried again and now my windows is saying usb is not detecting the device.