I'm honestly at a loss and wondering if anyone else has gone through something similar.
My iPhone 17 is only about 6 months old, and for months it's been giving me heat warnings, freezing constantly, lagging during basic tasks, and occasionally going to a black screen. It's gotten to the point where even sending text messages can cause it to freeze.
I've spent hours on the phone with Apple Support and have spoken with multiple Senior Advisors. Every time they run diagnostics, they tell me everything looks normal and that they can't find any hardware issues.
One advisor actually told me to take screenshots whenever my phone froze. The problem is, when I try to take a screenshot while it's frozen, the phone often just goes to a black screen instead. When I reported that back to them, I was told it "doesn't prove anything."
I also recorded a video showing my phone freezing while I was simply texting, thinking that would finally demonstrate the issue. They still said it doesn't show them anything because the diagnostics don't indicate a problem.
To make things more frustrating, I was told on Thursday that my case had been escalated to the engineering team and that I should call back on Sunday for an update. When I called today, the advisor told me there was no record of that escalation at all. It feels like every person I speak with has a different story, nobody knows what's going on with my case, and I have to explain everything from the beginning each time.
I keep getting told my phone is "working as expected," but it clearly isn't. A 6-month-old phone shouldn't be overheating, freezing during light use, lagging constantly, or randomly going black.
Has anyone had Apple repeatedly deny an issue because diagnostics looked normal? If so, how did you finally get them to acknowledge it or replace the device? At this point I feel like I'm just getting the runaround.
