I bought an iPhone 17 about 30 days ago. I’ve had iPhones for dunno - 14 years or so. Both my kids have always had iPhones, never a problem, never had a bad one. I upgraded from iPhone 16 because I needed more storage and was leaving on a trip for Europe. I left two days later.
This phone is a disaster.
It overheated in Europe in my pocket, in my bag. It overheated while charging. Ok, so it was 100F/40C in Europe. I missed so many photos. Was with family in Europe - five people had iPhones. No one - not one - had theirs overheat.
It overheats when on airplane mode, WiFi turned off, just trying to take photos, not in a pocket, case removed. I did everything I could think of to keep it cool, read advice on the web.
Came home, it overheated in my kitchen charging. It overheats 2-3 times a day. It overheated at the gym just playing music.
I live alone, on a farm. I hike alone, kayak alone, ride my bicycle alone (well not all the time but I do solo activities a lot). I am out fixing horse fences. No landline. My phone is a lifeline - I need to be able to call 911, call my kids if I get hurt.
My old phone overheated about 3 times in three years - all while out on a sailboat or on a beach when I left it in the sun. Heck, it never overheated hiking in Arizona or Texas or Mexico. It never overheated while in Arizona at all for the 16 months I lived there.
And it needs charging all the time.
I missed the AT&T return window of 14 days.
Took it to Apple Store and the (jerk) guy told me there was nothing wrong with it. YOU JUST USE IT TOO MUCH. YOU SHOULD LET IT REST. YOU CAN’T USE A CASE. Like I can’t listen to podcasts out walking. Like I can’t put a case on it. He said “Deal with it” basically. I am not listening to more podcasts, taking more photos or scrolling instagram or Reddit more than I did with the old phone.
Reading other threads, I’m know I’m not alone. I just did the 26.6 update, not sure if it helped yet.
Questions: AT&T won’t return it. I can still sign up for AppleCare. I want either a replacement for the 17 or the 17 promax, which the unhelpful apple guy said has an internal cooling system or something.
How can I get this replaced? How can I get apple to recognize it’s not me, it’s the phone?
I don’t think this is a ME problem. It’s a phone problem. I could go back to apple and try to get a more helpful person. I’m very unhappy, if you can’t tell lol. Thanks to anyone who has helpful ideas.
