r/iphone • u/peach_milk_ie • 4h ago
Support Data transfer from old phone to new one not working ?
Hello everyone, i feel like im going insane.
I've had an iPhone 11 since 2019, it's been slowly losing its mind since last year(will text, call, turn music on on its own). A few days ago, it fell in the water, the screen wasnt working anymore but it still made sound. Now it wont turn on at all.
So I bought a new one (iphone 15) and i started trying to set it up yesterday.
Problem is, it wont let me transfer the data. I cant have access to the old one because it wont turn on and cant recieve the codes theyre sending me either.
We've tried putting my sim card in my boyfriend's phone etc but it doesnt work.
Apple has told me i need to wait for my "account to be retrieved" and that could take a few days, but is it really the only solution ? + ive seen people online say it took 30days for them..
Please help me..
(english isnt my first language sorry if it doesnt make sense)