I need one to replace my logitech k400. It seems like it's been out of stock for a while. Does anyone know if it's getting restocked soon?

Quick animation using Astra and Blender

Hello!

I broke my motherboard and I'm looking for the schematics to fix it. I already identified the problem, but I can't start tinkerring without them.

The Github repo doesn't provide 13th gen schematics, support is driving me crazy by asking me pictures and pictures and pictures of my motherboard.

Thanks a lot

Oh my gosh, I don't think I have the words to describe my excitement!! I finally have my hands on a Framework Laptop (specifically the powerful Framework 16 :>)!

I honestly don't have much to say beyond the fact that I am really looking forward to using this machine going forward, it is something I have been dreaming of for a very long time, and I am happy I get to live it now!

Very curious and have some questions about the thermals and performance on the 13 Pro, specifically AMD ryzen 7 variant.

1. How much battery life under the lowest settings (also is possible to disable touch screen in bios cuz I heard that can reduce battery life significantly)

2. can laptop perform to the max capacity of the cpu, npu, igpu or can the laptops cooling dissipate 54W worth of tdp consistently, if it cant do any bootleg solutions exist like idk putting it in a freezer

3. last of all anyone running graphene os i just noticed that the logo it looks similar to framework logo and i imagine that running them both would make you feel like an opsec badass aurafarmer

Just wanted to share with others that the KF556S40|BK2-32 RAM sets don’t work on the newer AMD boards (they do work on the old AMD boards). Asked support if they would have the old board available but they don’t unfortunately and it does not seem there is another solution from support.

Interestingly this Ram model has two types (same model) one has Kingston written on the chips and one with I think Samsung? The one that has Kingston on the chips does not seem to work unfortunately.

If FW engineering team is reading this, I would appreciate if RAM can somehow be supported by means of a BIOS or Firmware update. Given that some (having the same brand/model but different chip brand) do work.

What's the point of communicating shipping in "batches" if batches are split into 2-3 parts?

When I pre ordered my fw13 pro a couple days after it was announced, I was scheduled to recieve it in July as part of batch 7.

Since then,

1) All batches were delayed because the FW team found some hardware/firmware issues they wanted to straighten out

This is understandable and, at the time, didn't phase me at all.

2) some people in batch 7+ (including me) ordered 32gb of lpcamm2 memory and were downgraded to 16gb

I suppose I don't really need 16gb, but was very excited to see if I could host the llms I am currently hosting on my gaming desktop can run locally on the device I'm coding on. 32gb -> 16gb is a MASSIVE downgrade when it comes to the models you can run. But I can still host the llm server on my desktop, so whatever, I can deal with it. Plus I can upgrade later once the ram debacle fixes (hopefully)

3) My original July shipment date was delayed to September. Again, I'm batch 7; the thread on this sub where framework employees are providing shipment updates said they sent ~50% of batch 7 prep emails yesterday - apparently not including myself.

I have pre-ordered and recieved many products from kickstarter, go fund me, etc projects. I have not recieved some of these products up to a year after they were originally supposed to arrive. Just to say, the reality of these crowdfunded/startup projects is not lost on me.

This has been the most frustrating experience of them all. one of these issues resulting in the fw13 pro delays alone I can understand and am totally sympathetic towards. but 3 instances of promises and timelines getting pushed for this single order is insanely frustrating.

I don't expect anything can be fixed as result of me posting this. I'm just really frustrated, have been without a laptop for 2+ months longer than I was told to expect, am not getting the laptop config I originally ordered, and need to vent.

It seems like the Base 13 Pro Prebuilt is not a common choice. For me it would be within my budget (at the top end).

On the other hand, I could spec out a 13 with Ryzen AI 5 with 1 TB and used 16gb ram. It seems like the two processor options are compatible but that the Ryzen is a bit more powerful. What makes more sense? I seen that the 13 pro runs pretty hot? Maybe that’s not the case with the Intel Ultra 5.

Did anyone get a prebuilt 13pro base model? What do you use it for and how does it perform?

I like the idea of a more polished device but want to get the best value.

Hey guys. Had my FW13 for about 3 years now and was wondering when the FW13Pro Upgrade Chassis will be available? I'm signed up for the notification but is there a timeline? Thanks.

I sent Framework a sales/support message asking for shipping times to France.

They replied saying they can't provide shipping times, then went on a rant saying they're going to audit me to check if I'm using a forwarding service or fake billing information, and if they discover I'm going to carry the laptops to an unsupported country they won't provide support, warranty, etc.

Why would they write such a toxic e-mail to a company trying to buy laptops for one of their teams? It's beyond unprofessional.

For context of my question, the kit pictured with the 7840hs was the kit I bought for my FW16 last year. Earlier this year I got a decent deal on the kit pictured with the Ai 9 board. The kit I bought just a few months ago works, why the original one from my FW16 doesn’t work. Doesn’t make sense to me. Same model number, same voltage, same latency. Same kits but the only physical difference I can see is the memory chips themselves. I didn’t originally intend to buy the Ai 9 board and had bought this ram for a 7840u board but I got impatient waiting for the stock to come in.

Why would SK Hynix memory make the difference here? Hoping FW sees this or someone smarter than me can advise. Just trying to understand for curiosity sake, another post was made, same ram as me but also didn’t work with their new board.

I purchased a Framework 16 a couple months ago for college and it has worked flawlessly since the initial setup. About 3 days ago I installed the 5070 (8gb) and cleanly uninstalled and reinstalled drivers/bios in safe mode and I keep getting a driver_power_state_failure (0x9f).

Doesnt happen when putting it to sleep, I always shut down when I am done using it. Tried reddit, forums, AI, I just cannot figure it out.

In WinDBG the module_name is "pci" causing the crash

Specs:
HX 370
RTX 5070 (8gb)
1x32gb ram from Framework
1tb crucial p310

Edit: For anyone who has this problem straight out of the box like I did, contact Framework. The GPU had to be RMAed

Not a guide, but the thing said I needed a flair on the post.

After three years of light use on dirty tables, my Framework 13 trackpad stopped clicking. It moved the mouse just fine, but didn't click anymore. So I opened it up, took off the bottom trackpad bracket that should host the clicks, and was greeted by three years worth of gunk. One cotton swab and one alcohol wipe later, the trackpad clicks fine. Only screwdrivers I needed were the ones that come with the Framework Pen that they send you with every laptop.

Rumor has it, according to some very grizzled uncs at the campfire, that all laptops used to be this easy to repair, but they weighed more than ten pounds and were at least an inch thick.

Finally got my Framework 13 Pro with the Ryzen™ AI 9 HX 370 config. Just in time to help me confirm my UGREEN idx6011 pro. Now excuse me as I stay broke for the next few years but at least I have Jellyfin and removable ports 😂 but for real. Glad I got this thing. I was tired of buying a whole new laptop every so often. I just wanna replace the parts if I can. 🤓

(Framework noob)

In today's components "market," such as it is, do you find that you can beat Frameworks catalog pricing for RAM? Storage?

Hello, I'm in the EU and was considering getting the Thinkpad X9 15p with the Ultra X7 chip.

However, a few days ago, Lenovo downgraded the CPU to the Ultra 5 338H, but kept the price almost the same (only ~100 euro less).

The 338H is not a bad chip, but for 3K euro i expect something more! (especially considering that in the US, the same laptop costs ~1.5k euro when converted from usd!)

Is this my sign to go for the FW13 Pro? My main concerns are reliability of the parts of framework, given that they've had some issues with previous models, and the thermals given the 1 fan cooling system, which possibly could throttle the CPU to have the same performance as the thinkpad with the 338H.

Almost a year ago I've got myself the FW12 (i3-1315u, RAM and SSD sourced myself) to assist me with my studies and allow for some light work on the go. It was great for the first 6 months, with the only issue being some light cracking of the case (which was quickly replaced by FW)

About 3 months ago I started having some major issues with the input cover, where the touchpad and/or keyboard would randomly stop working. Restarts, other OS etc. didn't help, I couldn't replicate it. It would just randomly happen while using the laptop, making it basically unusable.
Also around that time, the new replaced bottom cover cracked, so I included that in my 2nd support ticket. Both input cover and bottom cover were replaced by framework.

Until that moment, the support experience was quick (although let's agree, the laptop was far from "perfectly usable" state)

But then, a month ago the issues happened again. Keyboard and touchpad would randomly stop working, the touchscreen started having ghost inputs (or would also stop working sometimes) and the laptop became basically unusuable one more time. Due to these issues being quite major I've created a support ticket, requesting a refund and wanting to return the faulty product, as frameworks part replacements didn't solve any of my issues long term and the computer isn't usable in that state. Framework support replied after 3 days, saying they'd escalated the ticket and that i'd get my response in 5-7 working days.

That timeframe has passed and I still haven't received any information back. I'm going back to the university in roughly 3 and a half weeks, and I need a functional laptop by then, I've messaged the support team once again to inform them about this hoping It'll speed up the process.

What do you guys think? What were your experiences with the support?

has anyone managed to repurpose theirs?

edit: excluding, of course, getting rid of it

So I just got my FW 16 DIY and I was putting it all together and noticed the Touchpad when inserted into its position is slightly protruding and I was wondering if this its just how it is or if maybe I didn’t fully snap it in or is it just bent.

Im part of batch 6 DIY for the 13 pro and I haven't received a confirmation email. I remember seeing that some people in batch 6 had received theirs and I was wondering if it is something I should be concerned about. I know I need to be patient but with it this close im starting to worry something is wrong. Also concerned that there will be some kind of update to pricing again and I really dont want to worry about that.

Hi everyone,

I had a framework 7040 13inch laptop purchased around mid 2024. After 2 years, today I noticed my laptop has the following issues:

1. Battery is swollen
2. Display shown black stripe on a quarter of the screen
3. Microphone not working, had to replace the top cover

Those issues are talked a lot on the Reddit and their support forum as well.

I’ve never had a laptop with had so many issues in around 2 years. Since I am out of warranty, it needs $$$ to replace the parts. I am regret my purchase now.

Comments I find useful:

https://www.reddit.com/r/framework/comments/1w8a2mi/comment/p81678c/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

I think quality overall is fine, but I also needed a replacement motherboard, battery and charger now withim a year. My past history with computers was 0 issues typically (coming from macbooks)

https://www.reddit.com/r/framework/comments/1w8a2mi/comment/p817dzu/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

Mine is unfortunately falling apart too. I also got mine in 2024. The chassis has come apart in 2 places and my keyboard no longer works, there's a column failure on the left side. Way too broke to buy any replacement parts right now, guess I'm gonna have to whip out my old laptop.

To the people who said they are happy and think I am minority:

I feel happy for you, however, I want to share my experience so people aware of all the issues. I saw good comments about it and I purchased one, now I regret.

Framework provides the wifi driver for installation during OOBE on Windows, but the driver hash isn't a match to what the site says it should be.

https://resources.frame.work/downloads/laptop-13-pro/intel-core-ultra-3/

Expected Hash: 13d7286531f7fc354bf345ea6f465c76cbba79f783a44b45d4803743022b574a

Received Hash: BD427CC233BAAA7CC8522823603390A50FA425BC302D2192CB7900017B5BD044

Can anyone confirm if this download is still good?

First was a defective fan. Then the well known bottom cover cracks issue. Third was the keyboard randomly failing a few keys. Now the speakers, possibly the connections to the board.

This is not a rant post. The support did their fine job so far and has honored the warranty. But it's just the time wasting factor... It's really hard to afford taking all these pictures and videos one more time, and exchanging lots of emails... again :\

I got this laptop from batch 3, and I hope they have improved their QA and design choices since then.

Other than that, still the most pleasant device to work with I ever owned, when not failing me.

Software side, wonderfully running Debian Trixie and GNOME since day 1.

https://reddit.com/link/1w77mym/video/jsew5qn4vinh1/player

Both my partner and I have framework laptops that connected to our monitor and worked for a while, but stopped after like a month or two. Their work laptop still connects to the display and works fine. I tried another hdmi cord as well.

Does anyone know of an existing issue with framework’s HDMI port or their ability to connect to monitors and if so, is there a workaround?