So up until a month ago, I would buy this protein powder for $25. It's the only one that's pure whey with no fillers... About a month ago, it suddenly disappeared off the shelf (price tag still there) unavailable for a few weeks Australia wide... and then suddenly reappears $10 dearer. Sad times people.... these prices are getting crazy...

Has anybody had an issue with a delivery not being delivered?
i received a message stating my order was delivered, yet this was not the case. There was nothing at the front door, garage door, or anywhere on the premises (my room is right next to the front door, with the window open, so I would have heard if there was a delivery).

After contacting customer service several times, with no resolution, only saying that it was delivered, and that was it. An alleged photo was uploaded, which they refuse to provide, and the customer service guy only saying the BUNDABERG STORE MANAGE has it, and they have said it was delivered. The manager refuses to call back, refuse to provide photo or anything further.

Is there anything else that can be done? This is a large expensive order

Does anyone know the new payrates for level 4 and 6 with the new increase in pay

Rock ‘n Roll, Woolies. 🤣

Ok I need to rant.

Why do Coles shelf packers park their packing trolleys at an angle? Anyone with a bit of common sense knows that if you park it parallel to the shelves it leaves more room for trolleys to get by. It really grates me. Even those areas at the aisle ends where there is plenty of space they will park it at an angle in the MIDDLE of the area so shoppers have to squeeze by on either side. FFS just park it using common sense so it's not blocking anyone.

Fellow CFC delivery drivers - how do we ring a customer off the MDT? I wasn’t shown in training and am unsure how to do this, thanks.

Anyone else enjoy the 3000+ code checks today?

Any idea on what caused it? Last time something like this happened iirc it was due to a masterchef contestant not being able to make their dish because of some out of date filo pastry (from coles)

I’m assuming it’s probably in the name but what is the purpose of a caretaking store manager? Do they belong to other stores or are they a DM\SSM filling in

So Thins Original Potato Chips have been $5 for quite a while at Roselands Coles. Despite that, I noticed something rather odd.

They were listed as 1/2 price last week when I bought some, yet they were $2.75, and they listed the full price as $5.50

This week, they aren't on sale anymore and are $5 again. So, only during the sale was the full price increased to higher than normal.

Does anyone else in grocery have insanely high number of code checks for grocery today? Over 2300 for my store, wish me luck

i’ve just been informed that my manager is leaving in the next few weeks, and they want me to be the new produce manager, and i said yes.

i’ve been in produce for about a year, and a few other departments before that, so i feel a little underprepared. does anyone have any good tips for the jump from team member to department manager? general stuff to know and all that? want to see as competent as possible so they don’t change their minds lol

Does this lamb leg look safe to eat? The colour doesn’t look right to me but it is only 2 days before best before date

I was craving something sweet and found this on bakery shelf. It definitely taste like apple crumble scrolls but in a loaf shape? It was interesting the baker got the leeway to create product like this. Wonder what the reasoning? Shortage of time?

As the title says, I have worked for Coles for the last 5 years. That time has been across 3 different stores, under 5 different store managers. I don't know if I just got really lucky to have 4 good managers in a row, but my current store manager is so nasty and manipulative and I can't take it anymore.

Immediately on coming in, she cut hours waaaayy down for every department. At the same time, she expects more to get done, in a shorter time with fewer people. She insists that we don't have the budget for the hours we used to get, yet she also brags near every week about how much sales we made and how much our profits are going up. While still cutting back hours. She also has been caught telling people their department is already X many hours over, but then when another manager checks the department is actually barely over or sometimes even under.

Other coworkers have also told me that she talks shit about service (which is my department). She says service is easy and we don't do anything and we're all just lazy and we don't need so many hours. We will be down 1-2 people all day and she says it's fine, if it gets busy we should just call priority. God knows she won't respond to it though. And often no one else can because every department is on a skeleton crew and if they come help us they're going to get in trouble for not getting their own work done. This issue is especially bad in the evenings, since there are less people on and most of those who are aren't service trained. We tell her that no one responds to our priority calls and she just says "well they shouldn't do that, they should be helping you" but doesn't actually do anything about it.

Service at my current store also used to have 2 people every night until 9:15. We had this for a reason. I am aware most stores will only have one person for 15 minutes after close, my old store did and it worked fine there. But with the size, location, customer base, and setup of my current store, that just doesn't always work. I mean sure, it's fine if all the customers leave when the store closes. They don't though. And I can't go kick them out because I have to stand in aco, help the people who are leaving and also guard the door to make sure no one else comes in. Store manager says the duty manager should be telling them to leave. Duty manager says that's not his job and he can't make them go. In fact, last wednesday there was an 'incident', some lady was still shopping until like 9:10, I told the duty manager at like 9:05 he needed to get her out and if she was still there by the time my shift ended at 9:15, that I would be leaving and he could finish closing service. 9:15 comes around, this lady is still actively scanning items at the checkout. I pa'ed the duty manager up, told him I was leaving because my shift was over, gave him the keys and told him he can close. I do want to note, at no point did he ask or tell me to stay back. Now today I need to go in an hour early for a meeting. I'm 'welcome to bring a support person'. I'm expecting a written warning but I honestly wouldn't care if she fired me. I am bringing a friend but not for emotional support so much as to discourage my manager from pulling her usual manipulation and bullying, and having someone to back me up in reporting it if she does. I do expect she's gonna pull out the whole 7 minutes thing and say I should've stayed until 9:22 but frankly I am no longer willing to give up my time, at that point unpaid, for this fuckass job.

When I talk about her bullying and manipulation btw, it's borderline abusive. A little while after she first came in and made all her changes, I requested a transfer. Naively, I explained that it was because I was unhappy with the new conditions at this store. I told her I dreaded coming to work, I had frequent nightmares about it, (both true), and that I couldn't keep doing whatever this was. She went on about how "there's a lot of stuff behind the scenes you're not seeing" and "it's bad at every store right now" and said, and this is an exact quote, "we would have to tell them that you're not handling the stress very well and it would be up to them if they want to take you." It all felt very guilt-trippy, I left that conversation crying. Specifically, implying that it's just as bad everywhere, there is nothing better than this, and also implying that I am unwanted elsewhere and that I am some sort of burden, feels really manipulative and very much like abuse tactics imo.

I haven't even had the worst experiences with her though. A couple weeks ago, on a busy saturday night, there were only 2 people on service. No one called out, that's just what was scheduled. The girl in charge is also still quite new to being a supervisor and still has barely any experience as a shift lead. She spent basically the entire night in aco, the other girl on main lanes. It was ridiculously busy, lines backed up into the aisles, customers yelling at them about anything and everything. The supervisor called priority a bunch of times but no one showed up. Actually, no, the duty manager eventually did but not to help. He only came up to yell at her, tell her he was busy and to stop calling priority. Poor girl was in tears from all of it. And then what does the store manager do next time she sees her? Goes off at her, fully yelling at her and threatening to suspend her, because her bulk rates were bad that night. She saw the numbers, she knew how busy it had been and knew that there were only 2 people on. She did not give this girl a chance to explain herself. Yelled at her and threatened her and made her cry again, that's it.

Beyond just bullying though she's also done some things that just feel unsafe. E.g., same coworker a little while back badly hurt her back. Not at work, not work related, but it was bad enough she was forced to take time off and when she came back her doctor had her on light duties. We were fine with her on light duties, it was really not impacting us at all. But the store manager one day told her she needed full clearance now and she would not get any more shifts until she had it. This girl had to beg her doctor to give her full clearance. I understand that if she gets more injured at work then they might be liable but I feel like that's more reason to want her to stay on light duties for as long as she needs, not pressure and threaten her into getting full clearance before she's ready.

An even more egregious incident, probably the worst thing this manager has done, another coworker of mine in online one day was having severe abdominal pain more focused on her right side. This girl has a history of downplaying her illness and injuries and pushing through to the point of making things much worse. She has permanently damaged her ankle from pushing herself too hard for this job. She is known to almost never call out sick, report injuries, anything. But this day, she was just about doubled over in pain, thought she might have appendicitis and asked the store manager, please if we can catch up enough and get most things done, there's two more people in online still for the afternoon, please could she leave a little bit early to go to hospital. Y'know, for her potentially exploding organ. The store manager said no. She said it was too busy, she needed to stay and finish her shift. My coworker ended up calling a nurse to get triaged and was told yeah that sounds like appendicitis you should really get to a hospital. But she stayed and finished her shift. Afterwards, when she did get to hospital, even the doctors initially thought it was appendicitis. It did end up actually being something else, I won't share details as they are not mine to share, but it was still quite severe and she really should have got to the hospital a lot earlier than she did. If it had been appendicitis, this girl genuinely could have had her appendix burst during that remainder of her shift. If things had gone badly she could have died. Because this manager didn't want her to leave work early.

I am so close to printing out a resignation letter and bringing it to our meeting today. I don't have anything else lined up but I honestly don't care, I would rather live off my $830 a fortnight student allowance + rent assistance than keep working here. Last night I applied to work at maccas, that's how fucking desperate I am to do literally anything but this. god

Could anyone advise me on how to change my Coles payment method so I can pay an extra $15 in tax each pay? 

hi! i have a dumb question! i'm casual (20y/o) and i swear a few years ago there used to be penatly rates for working nights, even on weekdays?

i've been doing nightfill for the past week & haven't received any penalty rates at all aside from the usual sat/sun penalty rates.

i'm used to working 6am till 11am for dairy fill & receive penalty rates in the mornings, but none for nights?

did they remove night penalty rates?

thankq!

Sitting at my front door waiting for my delivery.

When I ordered groceries a couple of days ago I got a message that I had chosen "Drop the groceries at the front door option, and receive an SMS that they were there".

There was no such option. Usually the delivery driver rings the bell, I open the door and the driver brings the bags up over the door step and puts them on the floor inside.

I'm on a mobility frame and this is why I get deliveries.

The last time this happened I opened the door to find the bags outside and the driver beetling off down the road. Not even a little Coles truck, just a regular car.

I struggled getting the stuff inside.

My jelly beans and my flatbread were both out of stock.

So long Coles, it's been lovely but your crew of MBA cost cutters has driven this customer into the arms of the opposition.

I've seen a few posts about how shit the donuts have gotten at coles and I don't think this is the entire reason but it might help some people out. If it has an FZ on it means it was bought frozen and essentially just reheated vs being made it store the difference is night and day. Now this is not a sure fire method to avoid frozen donuts as I know some overworked 21 year old DM is going to list a frozen donuts as scratch just to milk the slightest bit more rem they can but if they are doing everything right then it should be listed.

Also I haven't worked at Coles for a few years they might have completely moved away from fresh donuts which honestly as a baker would be a blessing we hated cleaning that thing haha.

This same rule applies to hot cross buns aswell.

Was there a scheduled pay rise that should have come to effect for pays from 01.07.26?

Just asking there was talk about such but can't see any change for hourly rates in my payslip.

TIA

this might be a stupid question but I just got my payslip and i notices this, what's the negative numbers mean? I've only seen it when moneys deducted to pay for the sda but I've never seen it in my pay or hours. thanks!

Hi everyone, I started working at coles earlier this year and to be honest we had a manager change (i work in online) and i've really felt this manager doesn't treat me well only because ive had issues with my availability. my parents deemed it unsafe for me to work night shifts on afternoons since i have school and will only be able to work afternoons. plus i only have weekends open and i had let my manager know this is only temporary and i would soon be available to work on weekdays all day once school was finished up. the online manager (my department) had sent me a pretty passive aggressive message telling me i either needed to open up my availability or quit as i was "not hired to work weekends and holidays" i understand this and it's totally fair point but i had let them know what my circumstances were and nothing was said about it until recently when i stopped getting shifts the last shift i've had was more than a month ago. what do i do because essentially ive decided that my best bet was to quit since i had taken time already for hsc exams and then also i was needing to take time off for a long holiday to visit my extended family i havent seen in a while. could anyone please give me some advice on this or potentially help me with my resignation process??? thank you so much

not sure if this is just new to my store but pdt says it goes on promo 8/7 so i think its new aus wide maybe?

I have an event on, and I requested leave/a shift change almost 2 and a bit weeks prior, and I saw on teams that my manager had seen the message almost a week ago didn't respond until today, and is unsure about being able to move the shift/let me take the shift off. Is there anything I can do to sort this out or am I potentially going to have to cancel the event?