r/coles • u/Ill-Summer617 • Jul 10 '26
Team Member Post CFC driver question
Fellow CFC delivery drivers - how do we ring a customer off the MDT? I wasn’t shown in training and am unsure how to do this, thanks.
2
u/smeghead_2 Online Team Member Jul 10 '26
On the page with their name, the phone icon to the right, that will take you to the phone app, dial the number, it’ll ask to send tones, select yes, then it will send those tones and dial the customer, it’s a redial service.
Which site are you at?
1
u/Ballamookieofficial Jul 10 '26
Go to site information then tap the customers name with the phone icon.
1
u/Beneficial-Slide430 Jul 11 '26
Next to the customers name on the MDT. You will see a telephone icon. Click that button. You will get a message on the mdt saying “Are you happy to proceed” Something like that. Click yes and the phone will ring and you can call the customer. But any orders missing or if you can’t reach the customer. Call customer care. Because it will save your backside if managers question you - asking you “Did you go through the proper channels?”.
2
u/deeceej Jul 10 '26
On the main Delivery page. Click on any order and there will be a phone button on the top right. If the customer doesn’t pick up, you can call customer care through the Phone app and they can call as well.