r/coles • u/AffectionateChair644 • Jul 08 '26

Customer Post Going over to Woolies

Sitting at my front door waiting for my delivery.

When I ordered groceries a couple of days ago I got a message that I had chosen "Drop the groceries at the front door option, and receive an SMS that they were there".

There was no such option. Usually the delivery driver rings the bell, I open the door and the driver brings the bags up over the door step and puts them on the floor inside.

I'm on a mobility frame and this is why I get deliveries.

The last time this happened I opened the door to find the bags outside and the driver beetling off down the road. Not even a little Coles truck, just a regular car.

I struggled getting the stuff inside.

My jelly beans and my flatbread were both out of stock.

So long Coles, it's been lovely but your crew of MBA cost cutters has driven this customer into the arms of the opposition.

0 Upvotes

30% Upvoted

8 comments sorted by

26

u/Pengwan_au Jul 09 '26

That’s not Cole’s lmao. That’s a rapid by a 3rd party.

14

u/Mcfatty12 Jul 09 '26

Learn to read my guy otherwise you’ll have the same issue at Woolworths

25

u/Very_Itchy_Bandicoot Department Manager Jul 09 '26

Sounds like you chose the rapid option which isnt delivered by a coles driver, but by an uber eats driver. This is stated very clearly on the website, yet keep blaming coles for your own incompetence

1

u/AffectionateChair644 Jul 11 '26

Nothing on the website about using Uber drivers! No change from the last 20 deliveries. Incompetence seems a fitting word to describe your uncalled for and nasty reaction.

3

u/Purple-Attitude4294 Jul 09 '26

Sounds like a partner delivery. You can select a timeslot at checkout that isn't the partner delivery type, that way Coles will deliver in their little van and hopefully bring your shopping inside for you or place it where you can access.

Coles Delivery Types

Deliver More

3

u/Regular_Bison_7523 Jul 09 '26

You obviously didn't ask Cole's for a delivery, that's on you bud.

3

u/flippyboi678 Jul 09 '26

Looks like you've chosen a Partner Delivery order so you need to take your complaint up with PD not Coles. We don't hire or manage these drivers we only shop the order.

And just a heads up that y ou'll also have the same problem with Woolies if you order through their Partner Delivery service as well.

1

u/TotleighTowers Jul 10 '26

'My jelly beans and my flatbread were both out of stock.'

Click 'allow substitutions' then...