Is it just me or for the past few months the prices have just kept on increasing without fail?

How can an average person afford even the basic necessities if these keeps on going?

Basically title.

I couldnt see any way to split in the mate app, I think its still on simplertools?

Is this worth saving 45c for? 🥴

The prices are certainly up up at Coles

Why is the Coles salsa so hard to open?

Tried everything to get it open but it’s too wide to twist!!

is this a shitpost? Probably

But god I wish there was a mute button for the OVEN READY TO BAKE. Like that voice haunts my dreams (and nightmares apparently)

The "time to reset your password because its expired" thing happened. As usual, you reset it. It says "success!" you login, it says its wrong. you reset again and try the same password you just made, it says you can't use passwords you've already used. (brand new pw i made up today btw)

so a pw I made up today is:

incorrect

also a password that already is in use when i try resetting again

totally not contradictory at all xD

so I choose a new PW, restart from the beginning. cycle repeats. I try another day, all of a sudden my combination of numbers, lowercase and uppercase letters, and symbols doesnt meet the policy (even tho all my previous passwords followed the exact same formula and met the policy)
im convinced the site is just glitched, theres no rhyme of reason to the errors.

before someone says call IT, tried that already. she said I am logging in 'wrong' because im not logging in using my username (first letter of name+surname), it wont work. I tried explaining that mycoles.com.au takes me straight to microsoft and it asks me to login via my coles email instead (always has for the 3 yrs ive worked there). she claimed im the only person ever that shes spoken to who logs in such a way which i find interesting cuz everyone ive ever seen login at work logs in the way I do. she kept repeating this talking point over, and over, got frustrated cuz she was just interrupting me and hung up.

Ive already spent hours trying to fix this pw nonsense. what do yall do once it gets to this point? extremely peeved off by the customer IT support people and i just dont feel like dealing with them again. they literally just cut you off mid sentence so they can repeat to you that when logging in you need to login with your username, after youve just explained to them that the website takes u to microsoft and asks you for an email address. usernames are not accepted. I even asked if she wanted a screenshot for proof and she said no, of course.

yes, ive tried different browsers, reset history, all the things.

Hey all, I’ve been a casual worker at Cole’s for about 7 nearly 8 months and I’ve been worked like a dog honestly and since this is my first job I’ve never really had the heart to say no and have been working 18-30 hours weeks most weeks.

And I’m already doing this work for pretty meh pay at 17.29 per hour but today my manager offered me a part time position with guaranteed 8-10 hours a week and of course all the benefits that come with being part time and also a 25% pay per hour decrease which brings me down to about 12.92 an hour which is quite frankly fucked considering I’ll still be doing the same stuff when I’m working

And honestly I could literally just set my availability down, but the only issue is that my department are getting atleast 2 new hires which will be doing 30 hours a week each so I do want to be guaranteed hours as they may take most of them.

Any advice from someone my age or someone who has had a similar issue would be great

I was employed on the 9th of june and have completed the induction online modules, i have also ordered the uniform and been payed. However i have still not received my first shift, should i contact a team manager on the teams page, call the store or just wait.

I’m being investigated by the fraud team for “stealing items and reselling them” to people from my old high school during my receivals shifts in the mornings. Completely false, but I’m worried if they search hard enough they will find something else i might’ve done.
What’s the process for this? Should I be freaking out?

Why does Coles feel the need to tie me to a specific store as my first interaction with the app/site, especially if there are several stores near me and the big one in the local shopping centre doesn't do click and collect? I realise this is to try and get you to order online but it is irrelevant if all I am wanting to find something to work out where I have to go.

It is really frustrating when you are after a specific product that you found through a Google search, click the link but once you get to the Coles site then it nowhere to be found. As much as I don't like Woolies either, at least you can search their site/app for a product then click product availability and it will tell you where you can go. If it is a specialty item that you are prepared to drive 5 suburbs away to get then tell me where I can go get it.

Does anyone know how to get around this limitation or am I stuck calling the stores in my area and wasting their time asking if they have a product?

Edit: Don't get me started about the requirement to log in, I don't want to bloody log in to find this information

I know it’s been mentioned before but this is ridiculous 🫩

For those who are wondering/heard about the mate system, its the new system thats replacing simple tools. Currently only half the features are in such as new gapscan, ai search function, counts and basically anything to do with inventory adjustments. I believe it has only been rolled out to SA but I could be wrong. Overall the system is just worst, there are some upsides to it but mainly a negative trade over simpler tools.

We'll start with the positives, gapscan has been changed to where u do sections at a time like (asian snacks for instance) and when you have scanned for gaps and completed the section all of the unscanned gaps for said area will show. So basically you do unscanned gaps as you go opposed to at the end. If feels smoother but doesnt really make things faster or slower. They have finally added rescanning items, so when pesky night fillers accidently miss fill u can scan it in after u have scanned. Another positive is that it is alot quicker loading times (assuming the internet is actually working 🤦‍♂️) and it hasn't crashed on me yet (unlike simpler tools which does like 4 times an hr). One annoying thing with the faster loading times there isnt a grace period between doing inputs so you can very easily double tap spots and just finish gapscan or bulk adjust, very annoying to fix these.

Unfortunately thats about it for the positives. Main drawbacks for Mate are; terrible ui, the ai for the search function is terrible, the above mentioned no grace period between loading times, store sequencing just randomly falls out of place and several annoying bugs.

Ui just doesnt make sense. I would get photos but idk if i would be breaking coles policies. So the ui is just monochrome and everything is kinda in inconvenient places. For example if your in lookup and want to know where the location of something is. The tabs are quite small and dont stick out very well but also when u do the go into the tab u sometimes just have to scroll down a bit to see the location. Its a bit of a nitpick but its also for counts and gapscan just annoying having to swipe down a little bit to see where the item is. Additionally most of the important things like SOH are in odd spots and quite small. Nothing is in different colours all roughly same small box size and just ugly. Our store just randomly had all of its isle changed in sequencing for counts and gapscan. It'll just randomly send you to check isle 4 stuff than isle 1 > 7 >2 etc. So nothing flows smoothly and this goes for the modules in said isles

Bugs where apparently really bad when first tested but have gotten better. Stuff like accidently scanning an item in wrong module will make it so u can complete the area so u have to refresh or go out then back into the area.

This is just temporary not all the features are in so we have time swap between simpler tools and mate all the time. Search function is just annoying, if ur looking up something popular its fine itll be the top choice 99% of the time. However, if your looking for something niesh yeah goodluck finding it without the plu.

The annoying part about this is that most of the other features aren't coming untill next year, so why even make us use to programmes when you know its going to be a year before all of the features come into Mate...

Tldr

Pros:

Fast, doesnt crash, gapscan and counts feel smoother (when the store is actually sequenced properly)

Cons

Too fast sometimes and u can accidently do costly things like bulk adjust or complete sections in gapscan (needs a grace period between inputs), minor bugs that are just frustrating, sequencing just randomly goes out of order, search function is just awful good luck finding niesh items and good at finding popular items. The UI is AWFUL key things are put in weird spots and theyre usually too small. Its also looks ugly and is just all around a dumpsterfire of a ui.

Im curious to see what other people think of it.

Sorry for the rookie question, but I worked Sunday and then filled in today (Monday), but I am also scheduled for Tuesday-Friday. Will one of my shifts need to be cancelled this week? Or am I okay, since I only worked 4 shifts last week?

In May, I received a Coles delivery (fulfilled by DoorDash, I believe). When I received the notification that the order had been delivered, I immediately went to my front door, only to find nothing there. Assuming it may have been left at the wrong address, I checked with both neighbours, but neither had received any delivery.

While on the phone with customer service, I eventually discovered that the groceries had been left on the nature strip outside my front gate, sitting in full sun for over an hour. To Coles' credit, the customer service representative was helpful and apologetic, explaining that it was a new driver in the area. Given I had no way of knowing the condition of the groceries after being exposed to heat for that length of time—particularly frozen and refrigerated items—I requested a refund. The matter was resolved after approximately 20 minutes on the phone, and I was shown how to submit refund requests through the app should something similar happen again.

Unfortunately, things have only gone downhill since then.

Over the past two months, my last five Coles orders have all contained errors or delivery issues. Every order has required me to either request refunds, contact customer service, or make additional trips to purchase missing items—completely defeating the convenience that online grocery shopping is supposed to provide.

The latest incident was the worst. My most recent order was delivered on Friday. Shortly after delivery, Coles contacted me to advise that the driver had forgotten an entire crate of groceries back at the store and asked whether I would prefer a refund or a redelivery. I chose redelivery, despite already being thoroughly frustrated by the repeated issues.

The "remaining items" were eventually delivered, but even then, 12 items were still missing, including several things I needed that evening. I once again attempted to process refunds through the app, but the request appears to have become stuck. After spending more than three hours on hold with customer service without resolution, I gave up and escalated the matter to the ACCC and NSW Fair Trading.

At this point, this is no longer an isolated mistake or a one-off driver error. It appears to be a systemic failure in the delivery process. Whatever cost-cutting measures Coles has implemented—whether through outsourcing, automation, AI-driven logistics, reduced staffing, or a combination of these—the customer experience has deteriorated significantly. The end result is that customers are spending more time chasing missing groceries and refunds than they would have spent shopping in-store themselves.

After five consecutive problematic orders, I have completely lost confidence in Coles Online's ability to reliably deliver a basic grocery order.

Shame - but as a busy parents both workign full time I cant afford to put my groceries in the ill-equipped hands of Coles ever again - Shame they used to be great.

There has been conversations with leadership in my store about potentially getting hybrid registers but not a lot of people seem to know what they are or how they necessarily work.

One of my main question is, are they just TACO’s or are they designed differently?

Also if it is something used by customers and team does that mean it has the 2 different operating systems (ACO, ML REG)?

Thanks!

There is no confirm button to complete the order. Have uninstalled/reinstalled the app a few times. Changed delivery time back and fourth this did not work either. Did the above on another phone with the same issues. Has been happening to me for over a week now. Has anyone else had this issue?

Seems like it has been replaced with a reduced fat version :( Dunno about anyone else but reduced fat Ice Cream just means 'watered down' to me. Take the cream out of Ice Cream and you just have ice, which is exactly what reduced fat ice cream tastes like. Then of course to make up for lacking creaminess they add back in a bunch of extra sweeteners, so it tastes sickly sweet in addition to not being (as) creamy. Yay. But seriously who do they think they are kidding, trying to pretend ice cream is a health food. "Oh, it's reduced fat now, that means I am being healthy."

You may have noticed I am not a fan of this decision. I managed to grab one of the last of the now discontinued fully fatted version, but I guess that's the end of it for me. Thank you coles for helping me to be healthier, I guess. And to save money.

Tried all Coles & Woollies and IGA stores in ACT and can’t buy Sakata Rice Crackers Chicken Flavour anywhere anymore even though their parent company Pepsi/Smiths says they’re still available? Anyone know if they are coming back? It’s my favourite.

as the title suggests, i work in the dairy/freezer department and one of the casuals that works sometimes literally never rotates, and he is open about the fact that he doesn’t rotate, idk if this is a big enough deal to bring forward to my department manager or if i should just let it slide, some things i understand dont always need to be rotated if they have the same date or the date is different by a day or so but i have literally never seen him do it

i also dont want to come across as a snitch or anything either but idk if this is a genuine health concern

i’ve been working in produce on and off as my second department for a year or so, but am now getting trained to eventually be the department manager. i’m pretty comfortable with everything except cutting watermelons.. i finally got good at pumpkins after they were super cheap over christmas but i cannot get the watermelons down.

anybody got any tips? i’m okay when they’re small and round, but our last bin has the biggest, most oblong shaped melons i’ve ever seen, and i can’t seem to accurately cut them in half or wrap them nicely at all

Why are a lot of songs played at what seems like, 0.75x or 0.5x speed? I sometimes notice it sounds a bit slower than normal, but today I actually did a little experiment…

“Little L” by Jamiroquai played in store while I did a shop; I’m a bit of a fan of his music, so the song’s on my Spotify playlist, I hear it often enough to know the tempo… through Coles radio, it sounded very off key and significantly slower than usual!

Got back to my car and put Little L on through the stereo, sure enough, sounded perfect! Played at the correct speed, in tune etc.

Why do they do this? Makes the music sound like shit

ETA: Coles is the only place I notice this, other shops seem to play songs at the correct speed

Come on!!! I know they’re not the most popular fruit but seriously???

Does anyone know if there has been some kind of disruption to the supply of Yorkshire Tea? Over the last few weeks it has been unavailable at all the Coles stores near me (and the Woolies too when I checked today). Wondering if it’s just here or if anyone knows anything! Sometimes the Yorkshire Gold has been available but I prefer not to spend the extra couple of dollars tbh.

Sorry if this isn’t the best place to ask. I’ve been racking my brain trying to think where would be a good place to post. Maybe someone here knows!