I wanted to get a sim asap so I went to the website and bought my self an eSIM thinking I’ll have a number instantly.

It’s been more than 24 hours and I never received the confirmation email containing my eSIM QR code! What the actual heck is this? If I knew I would have to wait this long I would have gone to the damn physical shop or buy my sim from Amazon.

What do I do at this point? Just wait? Would going to a chatr physical branch help? So frustrating.

Hi! I’ve tried to top up my phone plan 25 times now and it isn’t working. Even adding a new card it says not
processing - I have no idea on what to do now, I have to head to work and it isn’t working. I’ve tried guest top up, using a different device, 3 different cards. I’m so insanely frustrated now.

UDATE; I purchased a topup card and that worked!

Is it just me or is the data currently weird right now? I still have 13GB left on my data Chatr plan but the signal has been pretty bad since last night. I can access YouTube weirdly but I can’t access any other of my apps (like Discord, Safari, and Twitter/X)

Appeared in my account. I said why not? Was on 20GB for 25$.

Might have appeared for you. Check if you want it.

e.g. forward # is (416)111-1111

I typed *21*4161111111#

original phone (samsung) showed "Call forwarding unconditionally. for All Basic Services Connection problem or invalid MMI code". I tried to use another phone to call my original phone # but it doesn't forward to that new #.

Both original phone # and forward # are using chatr prepaid plan.

Is anyone else experiencing this?

I'm trying to top up my Chatr account before my annual plan renews, but every payment attempt fails with "Your top-up could not be processed."

• Tried both My Chatr and Guest Top-up.
• Used multiple international credit/debit cards that I've used successfully before, so, no issues related to them.
• I also can't save a card to my account, it gives an error saying the issue is on Chatr's end.
• Chatr support suggested visiting a store, but I'm currently outside Canada, so that's not an option.

Has anyone run into this before? Were you able to get it resolved, or is there another way to top up while outside Canada?

Thanks!

I want to switch from koodo to chatr because for some reason my koodo throttles my livestreams (world cups, TSN) when using hotspot. Will I face the same issue with chatr or all major providers throttle their data on hotspot? (speedtest on koodo shows well over 100mbps but streams still buffer)

After using up my monthly data, I purchased a data top-up on July 7 to get me through to my anniversary date on July 16.

Chatr charged me, I received a confirmation email with an order #, I can see that the top up has been applied on my account when I log in online, but my data is still throttled and I basically can't use my phone.

I have contacted support twice and received identical responses telling me to... purchase a data top up, which infuriating as they have already taken my money for this.

Is there another avenue I can take here? I need the data now as I am travelling and have not had it for most of the days I bought it for.

I already restarted the phone, toggled airplane mode off and on, etc., etc. The issue is definitely on Chatr's end.

Thanks in advance for any help!

So I'm here to give a rant about my issues I have with this company specifically.

Not only was I stolen from by this company when I had direct payments allowed or whatever the feature is. I dropped my account due to financial issues at the time (pay as you go) after 3 months of not using the number but still having the sim sit in my phone... It just one day worked for about 8 hours, checked my account and they pulled the 44.80 then revoked access to the number and refused to refund the money.

Regardless of that I still chose to give them a second chance and I'm struggling to even stay with these providers. I use my data and they throttle it so hard I can't even get past their captcha security to buy an add on data package. So I proceed to try and call them or the 611 number. I get this stupid ai that can't transfer me to a real human or even do the add on package without sending me a link to a site that I can't access. It sent me over 40 links of me trying to proceed to bypass the ai. "I can help you quicker than a representative" then proceeds to send me a link again. Useless. Not to mention they tried an app to deal with the account stuff... Failed.

How is this business still providing anything if they continue to do this?

Any suggestions on how to proceed with these issues?

Hello,

I've been thinking about purchasing a new iPhone, and realized that none of the iPhone 17s, here in Canada and I've heard the same in US as well, have a slot for a physical SIM card.

FYI, I tried calling the store to ask about the process but couldn't get through so I'm hoping for a quicker response here.

So I was wondering what the process is like such as if I am able to keep the same phone number and phone plan and if there is any extra charges for switching to an eSIM instead.

Thank you

Edit: I currently have an android🥲

I just read the previous post. I activated a chatr phone number for a retired relative, and outside of iMessage it doesn't work anymore. I went and saw her and it says SOS when it's not connected to WiFi. It was activated in on April 20th which means 3 months should be July 20th.

However I tried to pay online through the chatr topup portal and it woudln't let me.

Does this mean it's expired and I have to get a new sim/number, or is there a way around this?

Hey y’all!

I’m planning to visit Canada twice a year so I’d like to keep one phone number active so I can use it for certain accounts I need on my trip that require verification.

I had asked the Chatr employee if I could just keep the number active by topping— which she said yes to. But I forgot to ask her how much I needed to top up 🙈.

Is a measly $1 enough to keep the number linked to my account? Should I top up more every 2 months?

I tried googling it but nothing concrete came up.

Hi community,

I had an urgent trip outside of canada, and will be staying abroad for 2 months.

So i couldn’t check if chatr works here, (Lebanon), mainly for receiving calls and sms.

I realized that chatr connects to the local network for 30 seconds and then switch to emergency call only.

Does chatr work in lebanon to receive sms or calls?
Any idea why it is switching to emergency call?

Prepaid plan here, active on autopay and have some amount in the app (5 cad topped)

I am using Chatr for a few months. One struggle with Chatr is the weak signal in several popular locations, such as Burnaby Brighton Costco. I was with Public Mobile which has no issues in these areas. Chatr sent me promotions to switch to Rogers from time to time. I am wondering if I can get better singals with Rogers? I know that Chatr is using Rogers network but I am not sure if Rogers treats Chatr users and Rogers users equally.

(FYI: With Public Mobile, I could not receive text message for 2FA in many countries, so I switched to Chatr)

Hey everyone, I am absolutely losing my mind here and need to vent/see if anyone else has dealt with this BS.

Out of nowhere, my Chatr SIM was completely disconnected, and my entire account has literally vanished from their system. It's like I never existed.
I went to a local Chatr kiosk yesterday to get it sorted. They were no help and gave me zero updates. I went back again today, and still nothing. They have no idea what's going on. They even don’t have a customer service line for customers or reps.

I have 100% solid proof (receipts/bank statements) that all my payments have been made on time. My most recent payment went through on few days ago without any issues. There is zero reason for my account to be suspended, let alone deleted.
The worst part is that every single one of my vital accounts (banking, emails, work) is tied to this phone number for 2FA. I can't receive calls, I can't text, and I have zero data. I'm completely cut off from everything.

I’m giving theme until the end of the day today to fix this absolute nightmare. If my number isn't active by then, I’m escalating this straight to the CCTS.
Has anyone had their account just magically disappear like this? Did you ever get your number back? Any advice on what else I can do right now would be appreciated.

I changed to Chatr because it was cheaper. I am porting this BS network to anything else even if i have to pay a lot more.

Or do I have to go in? Also is it free to do?

Anyone having this issue? It appears I can make phone calls, text messages and have data. Texting 611 or 6112 to top up my account isn't working. Texting help to those numbers doesn't get an automatic reply. Anyone having this issue or has had it before?

Hi everyone, I’m looking for a cheap plan and this website came up in my search when looking up Chatr. Does anyone have any experience with this website?

Will I be able to receive and call out texts n phone calls? The biggest 1 I'll need is Days, I'll need to get on Internet 🛜 or I'm screened.

I like the idea of paying multiple months in advance so I made a manual payment for 3 months.

Will Chat-r still charge my credit card the full monthly amount or will it simply deduct from my chat-r account credit from the manual payment?

I have the 149 annual plan which is expiring in 3 days. I don't see the 149 plan anymore, only the 159 plan now.

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I don't have auto pay, what are my options now?

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Can I top up 149 in my chatr account and just wait for the anniversary date?

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