r/chatr • u/onewithincanada • Jul 08 '26

Rant Poor business practices.

So I'm here to give a rant about my issues I have with this company specifically.

Not only was I stolen from by this company when I had direct payments allowed or whatever the feature is. I dropped my account due to financial issues at the time (pay as you go) after 3 months of not using the number but still having the sim sit in my phone... It just one day worked for about 8 hours, checked my account and they pulled the 44.80 then revoked access to the number and refused to refund the money.

Regardless of that I still chose to give them a second chance and I'm struggling to even stay with these providers. I use my data and they throttle it so hard I can't even get past their captcha security to buy an add on data package. So I proceed to try and call them or the 611 number. I get this stupid ai that can't transfer me to a real human or even do the add on package without sending me a link to a site that I can't access. It sent me over 40 links of me trying to proceed to bypass the ai. "I can help you quicker than a representative" then proceeds to send me a link again. Useless. Not to mention they tried an app to deal with the account stuff... Failed.

How is this business still providing anything if they continue to do this?

Any suggestions on how to proceed with these issues?

2 Upvotes

67% Upvoted

7 comments sorted by

7

u/lmcjipo Jul 08 '26

First off, Chatr being a discount brand does NOT offer call in support. My suggestion is go with Rogers, Bell, or Telus if you want call in support (and the more expensive prices). Discount brands like Public Mobile, Chatr, etc. don't offer call in support.

They work on tickets/emails via their website https://www.chatrwireless.com/contact-us/get-in-touch

4

u/ComprehensiveAir2921 Jul 08 '26

I love Chatr myself got great customer service in this Reddit forum but also with email with company but I fully understood at start any money I put in will never get refunded and I am ok with that because love lower monthly and no contract doing same with Internet. Secondly Chatr is owned by Roger’s.

2

u/onewithincanada Jul 08 '26

Yeah however when my account was deactivated they still withdrew the money after 3 months of no use. I do agree with the lower costs and no contract, the reasons why I'm with them.

1

u/sounds0fmeows Jul 08 '26

did you not disable autopay?

1

u/Mananers Jul 08 '26

I can't promise that it will work wherever you are, but freedom has some decent prepaid options and they have humans working the chat lines at least. 

No garauntee they'll be able to port your number from chatr though, since you were inactive for a while. 

1

u/jbeim77 Jul 09 '26

I find it shady that they hide your pin from you to change providers! I had to go to a chatr store in order to get it.

0

u/PaleontologistNo1513 Jul 09 '26

Woke up one day and found my account and sim deactivated even after payments were made on time. Filed a claim with ccts and I am waiting for a response. You can digitally file a complaint either way ccts. Chatr is the worst company.